Customer Ratings & Reviews
- Model:
- JCD382
- SKU:
- 6115810
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Ultra Drive Mini Dock's ease of use, plentiful ports, compact size, and generally good performance. Many appreciate the additional USB ports it provides for their MacBooks. However, some customers experienced issues with compatibility, connection stability, and the device's tendency to overheat. A few also felt the price was a bit high.
This summary was generated by AI based on customer reviews.
Doesn’t connect well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. This doesn’t stay in and is a waste
I would recommend this to a friendBrand response from J5create Team
Posted .Hi Anna!
I'm so sorry to hear that this happened to you! Please don't hesitate to reach out to my customer service team and we'd be more than happy to help figure this out with you. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bus/dongle is hardly compatible with the MacBook Pro. It constantly gains and loses connection... it even caused a malfunction in my external hard drive while it was connected... I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Caleb!
I'm sorry to hear about this! In the time since your review, my devices have been greatly improved and we continue to make improvements to prevent things like this happening. I hope that you would consider giving us a second chance so that we can show you the difference.
Thanks,
j5create
Can’t move if you want it to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this because I’m taking a photography class. I usually do my homework in bed. From day one it wasn’t working correctly. My Mac couldn’t even move without it disconnecting, couldn’t even my assignment in time. Save yourself the money and buy the apple adapter for usb that is just $19
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing a device that is not working to your expectations can be upsetting; we understand and apologize for the experience you've had. The JCD382's PnP nature can be tricky understanding how far it should be plugged into the side of the Mac for proper functionality. If interested, we would appreciate the opportunity to discuss other adapters that may better fit your needs, troubleshoot; support information can be located on the packaging and a rep will be happy to help.
Respectfully,
j5create
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine didn’t work and we returned them both as they were not for 2017 Macs
No, I would not recommend this to a friendBrand response from J5create Team
Posted .MarySue, We regret to hear the JCD382 did not work for your 2017 Mac. We have other models available and if interested in learning about alternatives, please reach out to support and a rep will gladly assist.
Respectfully,
j5create
don't like the design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the apple corded adapters better than this item.
No, I would not recommend this to a friendCouldn't even plug it in to try it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to plug it in to my new Mac and the usb-c jacks would not align. Not worth forcing it in or adjusting the jacks when it costs $99.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi! I'm so sorry to hear that this happened to you! In the time since your review, we've continued to improve our devices and make sure things like this don't happen. I hope that in the future you would consider giving us a second chance so that we can show you the difference! Thanks, j5create
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because the case on my Macbook Pro is more valuable than having this hang off the side waiting for it to catch on to something and break. Felt cheap and not worth the money or time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Cappi, we're sorry to hear the Dock did not fit for needs. If you have any questions, contact info is available on our website. Sincerely, j5
Wouldn't work at all!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best material, can break easily by the way it looks. It said that you'll have to install an app or something. The instruction in the box did not clearly explain how to use it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear about this! Please don't forget that my customer service team is always available to assist in matters like this and we can guide you through the installation process. Our information is located on the back of all of our product boxes as well as on our website.
Thanks,
j5create
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit doesn’t work. Too bad I had it on a trip and discovered this. Now it can’t be returned. Unit doesn’t plug in far enough to make contact even without a case. Save your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mark!
I'm really sorry to hear about this! My team is always available to assist in issues like this and in the future we'd be more than happy to work with you in exchanging a defective unit. Our information is located on the back of all of our product boxes and on our website.
Thanks,
j5create
Stopped working after 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 3 months, then HDMI converter stopped working. Its past the Best Buy return period so there's nothing I can do about it either.. Waste of money, buy from a more reputable brand instead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I would like to apologize for the inconvenience that this has caused you. Please contact my customer service team and we would be more than happy to exchange this for you under our 2 year warranty. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked perfectly the first 5 times we put a USB in after that it started feeling loose and would not get the USB anymore I had to return the product back. I had not even used it for a week when I returned it. Poor Quality.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .FabyOrtega, We regret to hear the JCD382 was a disappointing experience and the USB ports stopped working. Our products are covered under a manufacturer's warranty and if possible, we would value the opportunity to diagnose, troubleshoot and offer solutions. If in the future, you experience any issues with a j5create device, please reach out to support and a rep will gladly assist.
Respectfully,
j5create
Not the best purchase I've ever made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely would just buy the single converter if I had to do it all over again because this one has so many glitches and does not do the best especially when trying to connect to the HDMI it would not even work..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD382 being PnP can be hard to tell when it is properly connected; due to the nature of this issue, we recommend contacting support on the packaging and an agent will be more than happy to help in getting this up and working properly momentarily.
Respectfully,
j5create
If you have an iPhone, don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sure it’ll charge your iphone, but it’s not powerful enough to sync anything from phone to computer.... would’ve been nice to know that BEFORE I bought it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear that you had this issue with our product. In the interim since your review our drivers have been updated to correct this issue so I do hope that you'd be willing to give us a shot again.
Thanks,
j5create
Didn’t work correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I plugged it in it knocked me off my Wi-Fi connection. Took me a little while to figure out what was going on. So I returned it and just want to head and got an apple adapter now I have no problems
No, I would not recommend this to a friendNot compatible with new macs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Mac with touch bad and I couldn’t get it to work. I even called customer support to find out that it’s not compatible with the 2017 model
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jorge!
I'm so sorry to hear that this happened to you! In the time since your review, my devices and drivers have been greatly improved and we continue to make improvements to prevent things like this happening. I hope that you would consider giving us a second chance so that we can show you the difference. Thanks, j5create
I wish it worked
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this when i switched to a MacBook with only USB-C ports. It never worked as well as I wanted it to for plugging in Bluetooth dongles, printers, etc.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your review for mini docking station. If you would consider giving our customer support team the opportunity to relieve your disappointment with the mini dock they would be happy to assist you. Contact information can be found on the device packaging and on our website under the ‘Support’ drop down. I hope that we can help you get the mini dock working for you.
Thank you,
j5create
J5 Create ultra Drive dock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to compliment the new MacBook Pro. Item was DOA. Returned to Best Buy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi! I'm so sorry to hear that this happened to you! In the time since your review, we've continued to improve our devices and make sure things like this don't happen. I hope that in the future you would consider giving us a second chance so that we can show you the difference! Thanks, j5create
Non-operational
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home took it out of the package and put it in my computer bag and took it in the road. Plugged it in and nothing..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you. When issues like this happen, please don't forget about my customer service team. We're always available to troubleshoot with you and get you up and running. I do hope that in the time since your review you found something that worked for you and might consider giving us a second chance! I can assure you our products are always improving.
Thanks,
j5create
Does not work with MacBook cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with MacBook cover, product will not plugged into MacBook air When there is a protective cover on the laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Pram!
I'm sorry to hear that this happened! I know from talking with other customers that there are covers that work with this device, but I know how frustrating it can be to have to buy something else on top of what you've already got.
Thanks,
j5create
Stopped working.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for a couple days and one of the USB ports quit working or would randomly unmount my external hard drives.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Tiffany!
I'm really sorry to hear about this! I'll pass along your feedback to my team so we can continue to improve our products and make sure that this doesn't happen in the future.
Thanks,
j5create