Customer Ratings & Reviews
- Model:
- JUD380
- SKU:
- 5901250
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the USB 3.0 Mini Dock's ease of use, USB connectivity, overall performance, and compact size. Compatibility and the variety of ports are also appreciated, especially considering the affordable price and monitor support. However, some customers have noted that the device tends to heat up during use. Despite this, the mini dock's connectivity is generally seen as a positive attribute.
This summary was generated by AI based on customer reviews.
Buy named brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The usb ports did not work. They were both stiff and didn’t allow the attached electronics to work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending what type of USB peripherals are connected to the USB ports, it may require additional power. Please contact our Agents, so they may be able to help resolve the issue you are experiencing. Sincerely, j5.
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work. We ended up returning it after too much time trying to get it to play nicely with our laptop and peripherals.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Eric,
I regret to hear that the JUD380 did not work with your computer and that you decided to return it. At j5create we have a talented customer support team that can provide troubleshooting assistance with any of our products.
Thank you,
j5create
Docking Station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The docking station stopped working after 3 days. I will be returning the product to the location it was purchased.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It is possible the JUD380 you obtained was factory defective and we recommend contacting the support team mentioned on the casing to seek an exchange. We are sorry to hear this was your experience with us and hope we can still assist.
Respectfully,
j5create
No good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get this working. Was not just a plug and play docking station. You have to install software with it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good day and thank you for reviewing the JUD380. Although the JUD380 does require software installation to function properly, we offer technical assistance if needed for times of frustration. Our highly trained specialists are standing by ready to lend a helping hand. If interested, feel free to reach out to the support team printed on the casing and an agent will be glad to help.
Respectfully,
j5create
Very disappointing product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly have to replace the cords plugged in and the HDMI port does not work
I would recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Sucks and now I can’t return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works better without this plugged in. The 15 days passed and I’m stuck with it. Do not recommend.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am sorry to hear that the docking station is causing you difficulty when it is designed for additional productivity. If you would like help from one of our talented customer service representatives you can contact us by phone, email, or live chat. The contact information is under the Support tab on our website as well as on the device package. In the event the device has a defect we back our products with a 2 year limited warranty.
Your feedback is appreciated,
J5Create
Wont work with Chrome books
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with any chrome book. Drivers dont exist!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB 3.0 Mini Dock requires an installation of a driver. Drivers are only available for Windows and Mac platforms. We have Plug n Play devices that require no installation. However, Chromebooks must have an available USB-C port that supports DisplayPort Alt Mode and Power Delivery features. Please refer to the manufacturer of your hardware for more information on your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Broke after one week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after one week. I don’t recommend this one!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .BestBuycustomer, thanks for the review on the JUD380. In the case where the adapter stops working properly, we recommend contacting the technical support team on the casing to speak with a rep, they will properly diagnose the device, troubleshoot and if necessary offer an exchange under the manufacturer's 2 year warranty. We are sorry to hear this happened to you and hope can still turn things around.
Sincerely,
j5create
Only lasted a day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded the driver for this device, only worked for one day, died the next. Don't buy
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your review on the mini docking station. I would recommend contacting our customer support team to assist with getting to dock up and running. If there is a manufacturing defect with the device they can assist with a product exchange if it falls within our 2 year limited warranty. Contact information for the j5create customer support team can be found on the product packaging or on our website under the ‘Support’ drop down.
Thank you,
-j5create
Hard to install using Apple downloads.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to Apple Mac. Download drivers too hard to install.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi CA76, please contact our support team and they will help with installing our drivers for the Mini Dock. We apologize for the inconvenience this has caused. Respectfully, j5
j5creat - USB 3.0 Mini Docking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Apple laptop..................
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This Dock is compatible with MacOS. It requires an installation of a driver that is available on j5create website under the "Support" tab > "Downloads/Drivers". Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Thank you.
Not good for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to install, did not work with my new MacAir at all. Very frustrated. Returned for a refund.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Not able to properly set up and use the mini dock can be rough, especially when you need it for work. Due to security settings on the computer, the installation process can be difficult and in order to best assist you in getting the JUD380 working, we would value the chance to assist. Technical support can be obtained with it's information on the packaging and an agent will be happy to lend a helping hand.
Respectfully,
j5create
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned because it was not compatible with my laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the operating system of your computer, the JUD380 may not work. The JUD380 is compatible with Windows and macOS. If you are using either operating system, we recommend reaching out to the support team mentioned on the packaging and a specialist will be happy to help you get setup. I apologize for the inconvenience this caused. If you have any questions or concerns, please feel free to reach out to us, our information can be found on the packaging and an agent will be happy to assist.
Respectfully,
j5create
didn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it the next day. didn't work with the mac air.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JUD380 is a USB-A mini docking station, newer MacBooks do not have USB-A ports. I would recommend the JCD383 which is a plug and play docking station:
https://www.bestbuy.com/site/j5create-usb-type-c-multi-adapter-silver/6185302.p?skuId=6185302
Thank you,
j5create
Not a great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for one I bought just 4 months ago that failed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Mb12, thank you for the review on the JUD380. We sincerely lament to hear the mini dock stopped working after only 4 months; our devices are covered under a two-year manufacturer's warranty and if in the future you come across such discrepancies again, please do not hesitate to contact support mentioned on the packaging and a specialist will be more than happy to troubleshoot and offer an exchange if needed.
Respectfully,
j5crate
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never get it to work. Overpriced and unsupported.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you had such difficulty with our device! Please don't forget that my customer service team is available to help you whenever you need and they would be more than happy to guide you through the installation process and get you up and running. Our information can be found on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
Slows everything down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slows everything down to a point where I couldn’t type.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear about this! My customer service team is more than happy to assist you with this issue. Our information can be located on the back of all of our product boxes and is also available on our website under the contact tab.
Thanks!
j5create
Very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to connect dual monitors to my laptop. It doesn’t work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper installation of the software for the JUD380 can be confusing depending on the operating system the user has. In order to better understand the scenario, we recommend contacting support on the packaging to speak with a specialist if in the future you have such issues again and they will be glad to assist you in getting your adapter up and running in no time.
Thanks for your feedback,
j5create
Doesn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Summary says it all. Does not work as advertised!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! If you would contact my customer support team we'd be more than happy to help walk you through set up and installation and get you up and running again. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Download???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No able to download unauthorized software onto a work computer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Elsie, We're sorry to hear you required admin rights and it was not permitted. Depending on the capabilities of the computer, we may or may not be able to recommend plug and play adapters. If interested in possibly obtaining alternative options, please reach out to support and a specialist will be more than happy top lend a helping hand.
Respectfully,
j5create