Customer Ratings & Reviews
- Model:
- JCD3199
- SKU:
- 6557480
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers regard the USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging highly for its wireless charging, variety of ports, overall performance, and ease of use. Some customers have experienced issues with compatibility, noise, HDMI ports, and the lack of a power supply, while others have concerns about the price. However, many appreciate its compact size and sleek design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within the first week. For $100 I expected much more. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual 4K HDMI Docking Station. The docking station does come with a 2 year warranty that allows you to replace a defective product with a new one. For assistance with the warranty process please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Mediocre and overrated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok if you can get it to work with hdmi cable. Software update required.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab. Thank you.
Has all the needed connections.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has all the necessary connections. Seems to work fine so far.
I would recommend this to a friendWouldn’t.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here’s a huge waste of time if you’re into that kind of thing.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
Extremely effective at what it's supposed to do.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All purpose changing and multiple device connection
I would recommend this to a friend- Cons mentioned:Hdmi
Unhappy with product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless charger doesn't work and hdmi stopped working. Too expensive for quality
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Dual 4K HDMI Docking Station. In order for the wireless charger to work you must connect a power adapter that is rated at 60W or higher. Our customer support team can assist with setting up displays. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Cons mentioned:Compatibility
Do not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 week. Returning and buying a dell dock.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab. Thank you.
Do not buy if you want it to last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the product stopped working within 2 years of purchase. Sad that companies do not make products to last anymore.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .While we strive to design our products for quality and durability, electronics can sometimes experience issues over time due to various factors like usage, environment, and compatibility changes.
Most j5create products come with a 2-year warranty, if you're still within that window, we'd be happy to help with a warranty replacement or further troubleshooting.
Macbook dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! This product is amazing, I tried different products for my macbook pro but this product is compatible with mac and works perfectly fine.
I would recommend this to a friend- Cons mentioned:Compatibility
Not sure it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work with my two monitors, only recognizes one.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging. In order for the docking station to output to two monitors the USB-C port on the laptop must support DisplayPort Alternate Mode. Additionally the driver must also be downloaded and installed and is only compatible with Windows and macOS. For assistance I recommend reaching out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Versatile Connection Port
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of USB connections. 2 HDMI connections. Exactly what I needed. Helped tremendously to unclutter wire connections to my laptop. Awesome purchase.
I would recommend this to a friendBroke on arrival
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a new purchase but did not work out of the box. Returned and had the same issue with the second one as well. I would avoid this one.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD3199 requires your laptop’s USB-C port to support “DisplayPort Alternate Mode (DP Alt Mode) for the 4K60 HDMI port to work. Please refer to the manufacturer of your computer for more information about your device. The 4K30 HDMI port requires an installation of a driver.
It did not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. I took it back. I don’t know what else to say.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
Nice looking but not so functional hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect external ssd drives, manufacturer confirmed it. Ok otherwise but I needed to connect external drives.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging. Our customer support team can assist you with finding solution that best fit your needs. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Don't buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave up on this device. I wished I never bought it. Only one of the HDMI ports worked. I took it back, and got the same result.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD3199 requires your laptop’s USB-C port to support “DisplayPort Alternate Mode (DP Alt Mode) for the 4K60 HDMI port to work. Please refer to the manufacturer of your computer for more information about your device.
The 4K30 HDMI port requires an installation of a driver.
Docking Station
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love thos docking station, it works, very durable and has 2 hdmi ports, great for my dual monitor.
I would recommend this to a friendPiece of junk that takes up space
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not latch to base so it has to lay flat. The wireless charger does not work. Only 1 HDMI display and only 1 USBA port works. Also, stopped working with Windows 11 update.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Windows 11 update, it’s likely due to compatibility issues with the dock's drivers or Windows updates affecting system configurations.
- Uninstall and reinstall the appropriate drivers for the docking station by visiting the j5create Support Page.
- Restart your computer, and reconnect the dock.
- Check if your computer has any available updates such as BIOS, software/drivers...etc by visiting the manufacturer website of your computer's brand.
For the 4K60 HDMI output, check if your laptop supports DisplayPort Alt Mode through USB-C, which is required for dual-display functionality. If not, only the 4K30 HDMI output will be supported. (4K30 HDMI requires a driver installation).
The 15W wireless charging will only work when a USB-C 60W or above power adapter is connected to the dock.
If you require further assistance; please contact the j5create Technical Support team. Their information can be found on j5create website under the Support tab. Thank you.
Ehhh Not for an advanced user.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipping- Never arrived when stated Product- Wireless charging has a catch Overall there are better options
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 15W wireless charging will only work when a USB-C 60W or above power adapter is connected to the dock.
Bad products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two and had to return both due to the 4k60 HDMI port does not work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 HDMI port on the JCD3199 requires DisplayPort 1.4 over USB-C. If your computer does not support DP, the 4K60 HDMI port will not work.
Check your computer's specifications for more information about your device.
Didnt work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not plug and play. Several conditions to use. Must be incompatible with my new Asus laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This dock only works if your laptop’s USB-C port supports DisplayPort Alt Mode. Many ASUS laptops, especially budget or gaming models, have USB-C ports for data or charging only, not video.
Requires driver Installation for dual HDMI. If your ASUS laptop blocks unsigned or external drivers, it could prevent proper function.