Customer Ratings & Reviews
- Model:
- JCD3199
- SKU:
- 6557480
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers regard the USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging highly for its wireless charging, variety of ports, overall performance, and ease of use. Some customers have experienced issues with compatibility, noise, HDMI ports, and the lack of a power supply, while others have concerns about the price. However, many appreciate its compact size and sleek design.
This summary was generated by AI based on customer reviews.
What a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So upset that I was advised to buy this product and no plug came with this item. To buy the plug would be an additional 80 dollars and you need the plug according to instructions. Do not buy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD3199 USB-C Dock Dual 4K HDMI does not come with a power adapter. If your computer came with a USB-C power adapter, you can use it on the Dock if it meets the required wattage (up to 140W). The JCD3199P USB-C Dock Dual 4K HDMI with 140W GaN PD 3.1 Power Adapter has the included power adapter.
Better options
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but problems with mine since it was connected. Installed correct drivers and connected power and still kept shutting down.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It sounds like the dock may not be receiving consistent power or there could be a compatibility issue with your setup. Here are some steps to try:
Confirm that the USB-C port on your laptop supports DisplayPort Alternate Mode (DP Alt Mode) and Power Delivery (PD). Without these features, the dock may not function correctly for dual displays and power passthrough.
Ensure the power adapter you’re using is rated to provide sufficient wattage to both the dock and your laptop. The dock supports Power Delivery (PD), so using a lower-rated adapter may cause instability. A 65W or higher-rated power adapter is recommended.
Verify that you’ve downloaded and installed the latest drivers from the j5create website. Outdated or incorrect drivers can cause display and power issues.
If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the Support tab.
Dock station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a dock station. This is the one you need.
I would recommend this to a friendHighly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. The only one I found to work on a MacBook with two display monitors.
I would recommend this to a friendWorth the effort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Took awhile to get it set up correctly, but works like a charm now.
I would recommend this to a friendDock station
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty awesome dock. Works well for my wfh. Also connects to my monitor with no lag time
I would recommend this to a friendHub review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support for setting up this hub was wonderful.
I would recommend this to a friendSimply Doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, i waited too long to connect this to my computer so i couldn't return it. When i did connect it, it just didn't work. I followed all of the instructions but nothing, not even the charger (using a power supply) worked. Piece of junk
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual 4K HDMI Docking Station. The docking station requires that the USB-C port on your laptop supports DisplayPort Alternate Mode and the driver must be downloaded from the j5create website and installed. Our customer support team can assist with setting up your docking station. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Great Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best docking station ever. Plenty of slots that i need to use
I would recommend this to a friendAlternative to many adapters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Required with new iMac to allow usage of previous various accessories.
I would recommend this to a friendPorts Don't Work...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought this product twice and both devices have faults. On one, the ethernet port quit working. On the second, the USB-C port quit working.
I would recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab. Thank you.
Recomend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this out for my macbook and the screen kept disconnecting after connecting initially for just a minute.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure the dock is connected to a power source that meets its requirements, particularly if you're powering it via USB-C Power Delivery. Insufficient power can cause unstable performance, including monitor disconnections.
Ensure your MacBook is running the latest version of macOS, as updates often include fixes for external display issues.
J5 create
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work for Mac Pro ended up returning item
No, I would not recommend this to a friendBrand response from J5create Team
Posted .An available USB-C port that supports DisplayPort alternate mode and USB Power Delivery 2.0/3.0 or 3.1.
Installation of a driver is required for the HDMI 4K30.
Terrible Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit will not split displays to two monitors of the same brand. Contacted customer service for J5 who acknowledged the issue and advised there is no fix. Suggested I should buy a different monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Apologies for your experience with the USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging. The customer support agent gave you misinformation. The product can extend to two displays of the same brand. I encourage you reach out again and speak to a different agent who can assist you with setting up your docking station.
BEST BUY LIED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT WORK WITH DUAL SCREENS AFTER DOING ALL INSTRUCTIONS
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure your laptop's USB-C port supports DisplayPort Alt Mode and Power Delivery. These features are required for video output.
Visit the j5create driver download page and ensure the correct driver for the JCD3199 is downloaded and installed. (Driver required for the 4K30 HDMI port).
Ensure both HDMI cables are securely connected to the dock and the monitors.
Verify that your monitors are powered on and set to the correct HDMI input.
If further assistance is required, please contact our Technical Support Team. Their information can be found on j5create website under the Support tab. Thank you.
Software needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Required a driver to use dual monitors and the driver isnt included the 3rd party site with the driver is blocked by my companies VPN/policy
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging. The driver must be downloaded and installed onto your computer in order for the docking station to work. If your company is blocking the driver that is something your company would to allow on their end. Our customer support team can help you find a docking station that does not require a driver. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super sensitive usb-c charger. Power kept cutting on and off. Not a great product. Wireless charger did not work. Returned product
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging. The issue may have something to do with your configuration. Our customer support team can assist you with finding the cause and solution to your problem. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Poor value.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in under a week. Was using in line with directions, but died unexpectedly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience your docking station. The dock comes with a 2 year warranty that allows you to replace a defective product for a working one. For assistance with the warranty process please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Wished it worked as stated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work, does not charge via charging pad. Splitting didnt worl either
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Built-in magnetic wireless charger provides up to 15W fast wireless charging. Compatible with iPhone MagSafe, Samsung S23/S22/S21, Google Pixel 5/6/7, AirPods, and more. The 15W wireless charging will only work when a USB-C 60W or above power adapter is connected to the dock.
Broken out of box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap design, doesn’t turn on for Mac or pc. Money down the drain.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dock Dual 4K HDMI requires a computer to support DisplayPort v1.4 alternate mode and USB Power Delivery 2.0/3.0 or 3.1. Please refer to the manufacturer of your computer for more information about your device. Driver installation is required for macOS and Windows for the HDMI 4K@30Hz port. Drivers are available on j5create website under the Support tab. Thank you.