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Customer Ratings & Reviews

Your price for this item is $109.99
The comparable value price is $129.99

Customer reviews

Rating 3.5 out of 5 stars with 256 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers regard the USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging highly for its wireless charging, variety of ports, overall performance, and ease of use. Some customers have experienced issues with compatibility, noise, HDMI ports, and the lack of a power supply, while others have concerns about the price. However, many appreciate its compact size and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 256 reviews
  • Pros mentioned:
    Ease of use, Wireless charging

    Rated 5 out of 5 stars

    Superb dock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , wireless charging, support multiple desktop, easier installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Dock for the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally dislike the quality of product put out by J5, especially at the price point they put it at. However, they've really stepped up their game. This dock was perfect and intuitive to use. Love the cable, space saving wrapping knob of the side.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Returned due to terrible coil whine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dock I picked up technically worked and has a good amount of features. Dock was also reasonably priced. However, it made a high pitched screeching/whining noise when powered on. This coil whine would get louder any time I moved my mouse. For this reason alone I returned the unit. If you can grab one that doesn’t have coil whine, you should be good to go.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person and professional use! I'm able to pair this station with my work lenovo and personal M1 mac mini with no issue! Only down side is the necessity of the 140W charger for transfer speeds and full doc functionality.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    DON'T GET FOOLED BY THE IMAGES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for a gift for my birthday. As I wanted a home office setup. I have 2 displays and laptop screen at work. Images and wording makes it sound as it's capable of this setup. 2 output HDMI. Even the sales rep in store advised the same thing. Nothing is more disappointing then realizing it does not work as expected till you go to the store and they will not return it as it's past the return date. Very unacceptable in my opinion as I am not wanting to return it, I want to exchange it for a product same price as this product. I wouldn't even care if the product I wanted was cheaper than the now paperweight I have. Would be Best Buy gain. If you can't honor even your own policy on "Gift" returns, I will not be purchasing anything further from best buy. As they lead the person who bout this for me In the wrong direction. The product seems like a good product, just not what I need. I stopped at 2 different Best Buy asking to exchange it. One MOD wouldn't even talk to me. Told the Customer Service representative that there is nothing he can do. Which is understandable as I don't have the receipt since it was gifted. Best Buy needs to update their policy wording on this website as what I have screenshot of is not how they explained in store.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      The USB-C Dock Dual 4K HDMI is capable of supporting two displays, but functionality can vary depending on the laptop’s USB-C port specifications and system compatibility.

      We’d be happy to help you verify your laptop’s compatibility and suggest the best solution to achieve your dual monitor setup. Please reach out to us directly or through our live chat, our team will gladly assist. Thank you.

      https://en.j5create.com/pages/contact-us j5create

  • Pros mentioned:
    Ports

    Rated 3 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good. I like how it’s able to stand on its side and it really expands the amount of ports on my MacBook. You have to power it though, but you can’t use it for direct powered connections, such as streaming cameras which is a little frustrating.

    I would recommend this to a friend
  • Pros mentioned:
    Ports

    Rated 5 out of 5 stars

    Laptop docking station

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some problems with my previous docking stations. This one was easy to work with, GREAT number of ports, and the good upright stature makes it easy to connect all of my devices and keep the cords out of the way. Wonderful product, I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Data hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great data hub I’m able to plug in all my peripheral equipment

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Compact, but Complete

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This docking station was exactly what I needed, given the little space available to consolidate the various cables being utilized. It also freed up another peripheral for other operations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Wireless charging

    Rated 5 out of 5 stars

    Docking station

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I am able to use dual monitors with my laptop

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Sleek, Silent, and Seriously Capable Docking Solut

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The j5create docking station delivers exactly what I need for a clean and efficient workspace. Its sleek design fits right into my setup, and the dual 4K monitor support works flawlessly. It offers plenty of connectivity options without adding clutter or noise — it runs silently, which I really appreciate. If you’re looking to expand your desktop without compromising on aesthetics or performance, this dock is a solid choice.

    I would recommend this to a friend
  • Cons mentioned:
    Hdmi

    Rated 3 out of 5 stars

    Have had issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems as though its a unique driver that will make your computer assume you are using every port even when they are not in use. It is useful for my macbook but for my windows computer peripherals it was not strong enough.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to travel with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight portable enought to fit in your backpack. Can handle 2 monitors no problem. U sed for a Dell precision laptop for thunderbolt connection. Note power supply needs to have a thunderbolt connection and is usually the one supplied with your Dell

    I would recommend this to a friend
  • Pros mentioned:
    Ports

    Rated 5 out of 5 stars

    Value buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek and has a bunch of outlets for all your needs.I’ve been looking for a dock for a while and glad I gave this a try

    I would recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    I like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little thing but the only thing that stinks is you have to download a software for the computer in order for this to work. You have to lookup the product on their site and download the software for every computer you use it with. But once it's downloaded and done, it's nice.

    I would recommend this to a friend
  • Cons mentioned:
    Hdmi, Noise level, Power supply

    Rated 1 out of 5 stars

    Will Not buy again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One HDMI port not working, I searched for an answer online. The only thing I could find was a thread about how this docking station needs more power? But an external power supply is not included with the docking station. The Docking makes a buzzing noise when under a load.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      I apologize for the experience you have had with your USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging. In order for both HDMI ports to function the USB-C port on the computer must support DisplayPort Alternate Mode and the driver must be downloaded and installed. Our customer support team can assist you with setting up your docking station. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you. j5create

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving this a 3 star because I think it may have something to do with my Mac Air more than the product. It was sold to me as an option to use for my Mac Air and 2 additonal monitor setup. It "works" in the sense that both displays come up and if I do certain things on the 2nd monitor its ok but then it freezes that monitor. Don't know if its the docking station software or what. Just kinda disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great Addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great Addition to allow for easy expansion. Would very much recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility, Noise level

    Rated 1 out of 5 stars

    Buzzing/screeching

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, it buzzes. I dont know why but this thing sounds like it’s in pain. Second, the HDMI port requires a special deiver to install. Your Mac will see it as screen mirroring not another monitor. Good lock watchung content on a larger external monitor - it trips the protection and you get a black screen.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Try a different power outlet or power strip (preferably a grounded one).
      Use a reliable 100W USB-C PD power adapter. Insufficient or unstable power may cause buzzing.
      Keep it away from other electronics or metal objects that may cause electrical noise.
      Unplug USB devices, monitors, and Ethernet to isolate the buzzing source.
      One HDMI port is DisplayPort Alt Mode (native). The other uses MCT, which needs a driver to simulate video over USB.
      macOS versions require manually approving MCT system extensions in: System Settings > Privacy & Security > Allow.
      Make sure it’s running and has permissions under: Accessibility > Screen Recording. j5create

  • Rated 2 out of 5 stars

    Beware: Does not charge laptop!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product instead of the HP docking station because it appeared to offer more features (SD card reader, iPhone charging) in addition to charging my laptop and being able to display to two monitors in addition to the laptop screen. This has been a disappointment. First, I had to buy the extra power cable for this. I bought a power cable with the exact specs on the packaging of this item (PD 3.1 140W Power In). With the highest rated power cord, it still only provides passthrough power, it will NOT charge your laptop. I have now learned the expensive way what "passthrough" power means. The result is that, if I leave the laptop plugged into the docking station using just the docking station power, my laptop leaks a little power overtime. If I start with a full charge in the morning, work all day, and don't shut it down overnight, the laptop will be dead by the morning. This is extremely frustrating. Do not buy this if you expect it to be able to charge your laptop. You will still need to simultaneously plug in your laptop using its own power cord and plug into the hub if you need to charge your laptop while working.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      The USB-C Dock Dual 4K HDMI does support USB-C Power Delivery (PD) passthrough up to 140W. (Does not include its own power supply). The JCD3199P includes a 140W GaN PD 3.1 Power Adapter

      The dock’s USB-C output port to your laptop’s USB-C port (must support charging and video, aka "USB-C with DP Alt Mode + PD").

      The dock will now pass power from the wall charger through the dock to your laptop, while also enabling HDMI display and other functions. j5create

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