Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the USB-C Dual HDMI Mini Dock's ease of use, HDMI functionality for dual monitor setups, and its compact size. Many appreciate the product's performance and the reasonable price point, although some experienced compatibility issues, particularly with Mac products. A few users also noted that the device can get warm during operation and has power limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
DO NOT BUY IF YOU OWN A MAC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not compatible with new Macbooks even though the packaging advertises it. J5Create doesn't have a driver developed for MAC and IOS. Waste of time and money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Spencer, I'm sorry to hear of your experience with the JCD381. If you have an M1 Mac, at this time, we are still finalizing compatible software. We do have an "On-Hold" list available for those in this situation and if interested in being placed on the list, feel free to reach out to support and an agent will take your information and once drivers are available, you will be notified. I apologize for the inconvenience and hope to hear from you.
Respectfully,
j5create
Dont' but it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on the description that it would provide the means to expand the limited ports on my laptop and further provide the ability to add dual monitors. Not only does it not support even a single monitor, the help j5create provides is abysmal. After an initial response with some limited suggestions, none of which worked, they refused to offer any additional help, even after reaching out through the e-mail they offered.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! I'm going to forward this to my Customer Service team so that they are made aware of past issues. Since your review, we have far and away improved our customer service training and made sure that issues like this in our products have solutions that are easy to communicate and explain to our customers. I hope that we can have you back for a second chance so that we can show you!
Thanks,
j5create
Does not work with Samsung DeX
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a different USB dock from j5create, and that didn't work either. Neither my Galaxy S23 Ultra nor my Galaxy Tab S7+ could connect to a monitor over the HDMI port. I tried two different cables and 3 different monitors. Without HDMI output, this thing is useless if you want to use Samsung DeX. I bought a different USB dock from a different manufacturer, and now Samsung DeX works fine.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock will not work on an Android device. This device requires an installation of a driver for functionality and is only available for Windows and Mac platforms.
Requires Proprietary Software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seems like a great features dock for the price, however it requires proprietary software and it was not able to be installed on my wife’s work issued laptop due to IT security protocol- we had to shell out double for the OEM equivalent
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi John!
I'm really sorry to hear about this. I am glad to hear that you were able to get up and running, but the cost of that is definitely not one to be thrilled over.
Thanks,
j5create
- Cons mentioned:Compatibility
Did not work for 2-HDMI Ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was recommended to buy this device at Best Buy to hook 2 monitors up to my MacBook Pro. After calling tech support and updating firmware on the device it never worked and I returned it for a refund.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Looking to add 2 HDMI screens to work with and not displaying contents can mean a defective device. The JCD381 requires software installation to output video signal to monitors, in the case where you have consulted with a product manufacturer technician and the issue persists, we recommend exchanging the JCD381 as it sounds defective. We hope that we can be of better assistance; if in the future you experience technical difficulties with our products, please feel free to reach out the support team printed on the casing to speak with an agent and they will be glad to help.
Respectfully,
j5create
- Cons mentioned:Compatibility
Did not work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and had to take it back and get another one and that one didn't work either! I thought I was crazy, and went to geek squad and they agreed that the product was faulty.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you. If you'd contact my customer service team we'd be more than happy to troubleshoot this with you and figure out what's going on and exchange your device. Our information is located on the back of all of our product boxes and on our website.
Thanks,
j5create
- Cons mentioned:Compatibility
Outdated software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was returned because it’s required a software installation that is not available for the latest Mac system. So the equipment was unserviceable.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Robert, if your Mac has the M1 chip, I do apologize the JCD381 is not compatible but we are working on an M1 driver to use with our USB devices. We also have Plug and Play, which don't require drivers. If you are interested and want more information, please reach out and our representative will gladly help you choose the right product for your computer. Cordially, j5create.
Don’t waste your money!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in March 2024 and as of today June 2024 it is no longer working… The manufacturer is willing to exchange but I have to cover shipping and they won’t mail another until after the return has been received. Very frustrating.
No, I would not recommend this to a friendDocking station.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this, it cuts out all the time causing me to be on my wifi all the time instead of on my network. Also causing everything from my second monitor to move over to the first monitor. Not ideal. I will be looking for something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual HDMI Mini Dock. The issue may have something to do with your configuration or settings. Our customer support team can assist you with finding the issue and solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Pros mentioned:Hdmi
Works GREAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great producr. Allows me to have 2 externak monitors with my HP Pavillion laptop
I would recommend this to a friend Don’t buy!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely not worth the price. Within a month one of the USB ports stopped working then the second one stopped and guess what now all the ports stopped working and i can’t return this piece of junk!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
For the issues that you are experiencing with the mini docking station I would recommend contacting our customer service team. They can assist with troubleshooting the device or if there is a defect found with the device they can assist you with the warranty process if it was purchased within the last two years. Contact information for support can be found on the device packaging and on the j5create website under ‘Support’.
Thank you,
j5create
Returned Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to hook up MacBook Pro to two monitors by HDMI. Did not work. Needed downloads and security workarounds. Too much trouble so I returned. Purchased Satechi product and it worked like a charm.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience this has caused you. This device needs a driver because USB Type-C cannot natively output 2 displays at the same exact time. Therefore the device has to utilize resources from the graphics card/chip in order to output a display. As the USB Host Controller cannot natively communicate with the graphics controller a driver is necessary to bridge that gap, and allow multiple displays to be outputed through the USB Type-C port. If you have any further questions we'd be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
USB C by j5Create
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Devices operate slowly thru this device. The do not react as quickly as if the cables were put into the computer itself.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORSE!!! Does not work with any apple MacBook products
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
- Cons mentioned:Compatibility
Not compatible with Mac Big Sur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the ports I needed but not compatible with Mac Big Sur. The box should have clearly specified this, very disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, depending on the type of processor the Mac is using, we may have compatible software. In order to better understand the setup, we recommend that you please call in to speak with a rep, they will gladly assist and answer any questions you may have. Respectfully, j5create.
This is not useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not useful as the device doesnt have the port which am looking for
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
- Pros mentioned:Ease of use
Good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to work with. It works well and as expected as docking station.
I would recommend this to a friend - Cons mentioned:Compatibility
J5 create USB-C dual HDMIMINI Dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stop working within 20days and Best By won't exchange it for me
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact the Manufacture (of your computer) Support to have them check if there are any available updates and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Once completed, uninstall and reinstall the j5create drivers once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Nice options but not good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was made with very cheap materials. Both USB ports broke within a week. I do like having two HDMI ports and the either net port. Unfortunately, sine the USB port broke, I had to buy another mini docking station. I bought another i5Create model and it seems to be working fine. On this model, be sure to download the Windows driver from their website. It will resolve a conflict with the WIN10 operating system. Also, Best Buy would not take this back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear that our device has broke. The JCD381 is covered under the limited 2 year warranty. Please contact our agents and they'll be glad to assist you in replacing the unit. Contact information is available on j5create.com under the "Support" tab. Sincerely, j5create.
MacBook port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was setting up my stream. The video for the game would not show up on my monitors. Turns out HDMI port was not working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.