Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the USB-C Dual HDMI Mini Dock for its ease of use, HDMI connectivity, overall performance, and compact size. Many find the price point appealing and value the multiple ports and monitor support it offers. However, some customers have reported compatibility issues and concerns about the device's heat generation. A few have also mentioned connectivity problems and expressed dissatisfaction with the cable length.
This summary was generated by AI based on customer reviews.
Don’t buy!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely not worth the price. Within a month one of the USB ports stopped working then the second one stopped and guess what now all the ports stopped working and i can’t return this piece of junk!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
For the issues that you are experiencing with the mini docking station I would recommend contacting our customer service team. They can assist with troubleshooting the device or if there is a defect found with the device they can assist you with the warranty process if it was purchased within the last two years. Contact information for support can be found on the device packaging and on the j5create website under ‘Support’.
Thank you,
j5create
Don’t waste your money!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in March 2024 and as of today June 2024 it is no longer working… The manufacturer is willing to exchange but I have to cover shipping and they won’t mail another until after the return has been received. Very frustrating.
No, I would not recommend this to a friend- Pros mentioned:Hdmi
Works GREAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great producr. Allows me to have 2 externak monitors with my HP Pavillion laptop
I would recommend this to a friend Returned Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to hook up MacBook Pro to two monitors by HDMI. Did not work. Needed downloads and security workarounds. Too much trouble so I returned. Purchased Satechi product and it worked like a charm.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience this has caused you. This device needs a driver because USB Type-C cannot natively output 2 displays at the same exact time. Therefore the device has to utilize resources from the graphics card/chip in order to output a display. As the USB Host Controller cannot natively communicate with the graphics controller a driver is necessary to bridge that gap, and allow multiple displays to be outputed through the USB Type-C port. If you have any further questions we'd be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Docking station.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this, it cuts out all the time causing me to be on my wifi all the time instead of on my network. Also causing everything from my second monitor to move over to the first monitor. Not ideal. I will be looking for something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual HDMI Mini Dock. The issue may have something to do with your configuration or settings. Our customer support team can assist you with finding the issue and solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
USB C by j5Create
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Devices operate slowly thru this device. The do not react as quickly as if the cables were put into the computer itself.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Not compatible with Mac Big Sur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the ports I needed but not compatible with Mac Big Sur. The box should have clearly specified this, very disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, depending on the type of processor the Mac is using, we may have compatible software. In order to better understand the setup, we recommend that you please call in to speak with a rep, they will gladly assist and answer any questions you may have. Respectfully, j5create.
- Cons mentioned:Compatibility
beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORSE!!! Does not work with any apple MacBook products
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
- Pros mentioned:Ease of use
Good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to work with. It works well and as expected as docking station.
I would recommend this to a friend - Cons mentioned:Compatibility
J5 create USB-C dual HDMIMINI Dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stop working within 20days and Best By won't exchange it for me
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact the Manufacture (of your computer) Support to have them check if there are any available updates and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Once completed, uninstall and reinstall the j5create drivers once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Nice options but not good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was made with very cheap materials. Both USB ports broke within a week. I do like having two HDMI ports and the either net port. Unfortunately, sine the USB port broke, I had to buy another mini docking station. I bought another i5Create model and it seems to be working fine. On this model, be sure to download the Windows driver from their website. It will resolve a conflict with the WIN10 operating system. Also, Best Buy would not take this back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear that our device has broke. The JCD381 is covered under the limited 2 year warranty. Please contact our agents and they'll be glad to assist you in replacing the unit. Contact information is available on j5create.com under the "Support" tab. Sincerely, j5create.
MacBook port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was setting up my stream. The video for the game would not show up on my monitors. Turns out HDMI port was not working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Home Office equip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The port configuration did not work well for my home office need. The dual-monitor configuration kept switching locations requiring & a reset on display locations.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the mini dock is giving you trouble. If you would like troubleshooting assistance our customer support team would be happy to help. You can find our contact information printed on the product package and on our website:
https://en.j5create.com/pages/contact-us
Thank you,
j5create
Horrible!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth the money. Paid $120 for this thing, replaced it once and ended up returning the second one for an insignia adaptor. It didn't output proper resolution when connecting to external monitor and couldn't handle the graphics from my MacBook Pro. The insignia I replaced it with was less than half the price and is superior.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you had this problem! Since the time of your review we've greatly improved all of our devices and drivers so we can minimize issues like this from happening. I hope that you would consider giving us a second chance so we can show you the difference! Thanks, j5create
- Cons mentioned:Compatibility
Can’t get driver to work for hdmi screen mirroring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The read me file describes some cryptic privacy authorization and sketchy business. After all that it still won’t work anyways.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mike!
I'm very sorry for the inconvenience that this has caused you. Please contact my customer service team and we would be more than happy to assist you with the installation process for your device. Our information can be found on the back of all of our product boxes and on our webiste under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Don’t buy lots of errors does not do plug & play
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to download drivers like it was the 90s and then I got errors on my screen every time I try to use it it was ridiculous I returned it immediately and bought the Apple product that does the same thing for less money and worked exactly the way it should you plug it in and no problem
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI's and Ethernet ports require drivers, the USB Type-A and USB Type-C power-in port are PnP. We're sorry the device did not work out well for you. Cordially, j5.
- Cons mentioned:Compatibility
Bad part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on computer lije they said it would have
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Drivers are available on j5create website under the "Support" tab. Thank you.
Poor quality control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for his college laptop. First time plugging in a USB cable the port broke inside the plug. Thankfully this happened same day as the purchase. Returned successfully. Definitely a manufacturing issue as the plastic part of the port disintegrated as we removed it from the USB plug. Bought a different brand hub from Newegg instead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the Docking Station host connection has broken off. We apologize for the inconvenience. Kindly, j5.
Worst customer service stay away!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second missed appointment from the Geek Squad. Purchased an expensive TV, added the extended warranty. Needed a repair. Now second no show for geek squad. I have taken 12 hours from my work waiting for no shows. No call, and no apology. Still not repaired. Asked to speak with a manager... Maybe they will call tomorrow. Stay away from best buy, geek squad and extended warranty. Sent a similar review after last no show and did not receive call regarding those concerns
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am sorry to hear about your experience. From your review it does not appear that the issue you are encountering is with the mini docking station. If it is I would recommend contacting j5create customer support. Our contact information is online on our website under the ‘Support’ drop down. If it does not involve the mini docking station I hope that the situation gets resolved soon.
Thank you,
j5create
Junk & Best Buy wouldn't stand behind it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as part of a large onb-line order while store was closed with the guidance of a sales associte over the phone. Order included 2 monitors, cables, etc. Sold me a windows keyboard and mouse for my mac...didn't work properly and it was a fight to get them to take the return. One of the ports in the docking station stopped working within a month. Best Buy told me to deal with the manufacturer. Really dissatisfied with Best Buy and will not shop with them again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Please contact my customer service team for an exchange and we would be more than happy to assist you with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
