Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the USB-C Dual HDMI Mini Dock's ease of use, HDMI functionality for dual monitor setups, and its compact size. Many appreciate the product's performance and the reasonable price point, although some experienced compatibility issues, particularly with Mac products. A few users also noted that the device can get warm during operation and has power limitations.
This summary was generated by AI based on customer reviews.
Home Office equip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The port configuration did not work well for my home office need. The dual-monitor configuration kept switching locations requiring & a reset on display locations.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the mini dock is giving you trouble. If you would like troubleshooting assistance our customer support team would be happy to help. You can find our contact information printed on the product package and on our website:
https://en.j5create.com/pages/contact-us
Thank you,
j5create
Horrible!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth the money. Paid $120 for this thing, replaced it once and ended up returning the second one for an insignia adaptor. It didn't output proper resolution when connecting to external monitor and couldn't handle the graphics from my MacBook Pro. The insignia I replaced it with was less than half the price and is superior.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you had this problem! Since the time of your review we've greatly improved all of our devices and drivers so we can minimize issues like this from happening. I hope that you would consider giving us a second chance so we can show you the difference! Thanks, j5create
- Cons mentioned:Compatibility
Can’t get driver to work for hdmi screen mirroring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The read me file describes some cryptic privacy authorization and sketchy business. After all that it still won’t work anyways.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mike!
I'm very sorry for the inconvenience that this has caused you. Please contact my customer service team and we would be more than happy to assist you with the installation process for your device. Our information can be found on the back of all of our product boxes and on our webiste under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Don’t buy lots of errors does not do plug & play
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to download drivers like it was the 90s and then I got errors on my screen every time I try to use it it was ridiculous I returned it immediately and bought the Apple product that does the same thing for less money and worked exactly the way it should you plug it in and no problem
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI's and Ethernet ports require drivers, the USB Type-A and USB Type-C power-in port are PnP. We're sorry the device did not work out well for you. Cordially, j5.
- Cons mentioned:Compatibility
Bad part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on computer lije they said it would have
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Drivers are available on j5create website under the "Support" tab. Thank you.
Poor quality control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for his college laptop. First time plugging in a USB cable the port broke inside the plug. Thankfully this happened same day as the purchase. Returned successfully. Definitely a manufacturing issue as the plastic part of the port disintegrated as we removed it from the USB plug. Bought a different brand hub from Newegg instead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the Docking Station host connection has broken off. We apologize for the inconvenience. Kindly, j5.
Worst customer service stay away!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second missed appointment from the Geek Squad. Purchased an expensive TV, added the extended warranty. Needed a repair. Now second no show for geek squad. I have taken 12 hours from my work waiting for no shows. No call, and no apology. Still not repaired. Asked to speak with a manager... Maybe they will call tomorrow. Stay away from best buy, geek squad and extended warranty. Sent a similar review after last no show and did not receive call regarding those concerns
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am sorry to hear about your experience. From your review it does not appear that the issue you are encountering is with the mini docking station. If it is I would recommend contacting j5create customer support. Our contact information is online on our website under the ‘Support’ drop down. If it does not involve the mini docking station I hope that the situation gets resolved soon.
Thank you,
j5create
Junk & Best Buy wouldn't stand behind it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as part of a large onb-line order while store was closed with the guidance of a sales associte over the phone. Order included 2 monitors, cables, etc. Sold me a windows keyboard and mouse for my mac...didn't work properly and it was a fight to get them to take the return. One of the ports in the docking station stopped working within a month. Best Buy told me to deal with the manufacturer. Really dissatisfied with Best Buy and will not shop with them again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Please contact my customer service team for an exchange and we would be more than happy to assist you with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
J5Create - don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get J5Create. there stuff breaks on every OS upgrade, and it takes months and months and months to fix. Find a different choice.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize the device did not work with your new OS upgrade. We try to come up with newer drivers for updated OS as soon as possible. If you have an questions, our contact information can be found on j5create.com. Again, we apologize for the inconvenience this has caused.
- Cons mentioned:Compatibility
Dua monitor display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Slow in connection and sometimes doesnot work at all.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** Feel free to contact j5create Technical Support if you require further assistance and a specialist will be ready to assist in resolving this, thank you.
Unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable performance and very buggy product. When used on mac I have to configure the monitor setup often as it resets after the computer falls asleep or is shutdown. On windows pc it will often 'not recognize the usb device plugged in' and I have to do all sorts of tricks to get it to work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support by Live Chat or Email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
- Pros mentioned:Ease of use
Dock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pain to make work but works well. Returns other model for this one
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Works...but not well.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but not without a struggle. I wish I didn't wait so long to find a better solution...now I am out of my return period. Find a better product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear about this! I hope that you will contact our support team and we'll help get you up and running again. You can find our information on our website under the contact page.
Thanks,
j5create
Thumbs down
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some ports stopped working within months. Was great until then. Never had one of these quit working before.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service. Their info is located on the product packaging as well as our website. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Cordially, j5.
Driver issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a simple plug and play device. Makre sure you have all the drivers
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires drivers to allow dual display's via HDMI ports and internet access via Ethernet port. The USB Type-A ports are PnP. The USB-C port requires a computer to support Power Delivery for pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Wrong part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was given this part by an employee when I went into the store. I got home and it’s the wrong one
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mr. Jones!
I'm really sorry to hear about this! My Customer Service Team is ready to assist you if you'd like their help in finding the correct unit and we can help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Poor quality product with unsigned drivers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using on 2020 Macbook Pro Worked okay when I first bought it. Requires drivers that must be downloaded from j5create that are totally insecure and don't even have a certificate. Overall shady product. After the MacOS Big Sur upgrade, the thing no longer works because j5create still hasn't released new drivers. Don't buy this product. Spend a little more money and go with a better quality product.`
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I would like to clear up some of your concerns. Our website and downloads are through secure HTTP. Our drivers will show up as third party through MacOS. We are currently working on drivers that will be compatible with MacOS Big Sur. We appreciate your feedback and we do constantly work to improve.
Thank you,
j5create
- Pros mentioned:Hdmi
Allows me to connect to my older equipment and new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary to connect a lot of my existing office equipment and projectors for large scale presentations.
I would recommend this to a friendBrand response from J5create Team
Posted .Ethernet, HDMI, USB ports and charging capabilities all in one are what make the JCD381 a popular choice saving you space and money on using multiple adapters
Sincerely,
j5create
- Cons mentioned:Compatibility
Quit less than a year later
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 10/10/2020 and already quit working. I would not recommend this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Nunya, to help troubleshoot with you and understand what type of issues you are experiencing, please reach out to us and our agents will gladly assist you. Our contact information can be found on the packaging or visit our website. We look forward to hearing from you. Sincerely, j5create.
- Pros mentioned:Size
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected my two monitors, keyboard, phone charger and it works great. Super compact docking station.
I would recommend this to a friendBrand response from J5create Team
Posted .Adding monitors, USB peripherals to your computer is now easy to do; with the JCD381's unique design you can have it all in one.
Cordially,
j5create