Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the product's ease of use, its HDMI capabilities, and its overall performance. They also appreciate its convenient size, good price, and versatile connectivity with multiple ports. However, some users have experienced compatibility issues. Additionally, a few customers noted that the device can heat up quickly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected my two monitors, keyboard, phone charger and it works great. Super compact docking station.
I would recommend this to a friendBrand response from J5create Team
Posted .Adding monitors, USB peripherals to your computer is now easy to do; with the JCD381's unique design you can have it all in one.
Cordially,
j5create
- Pros mentioned:Hdmi
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using it to play a Oculus Rift on my laptop. Makes it able to use mouse, sensors and output to a TV.
I would recommend this to a friendBrand response from J5create Team
Posted .Outputting video signal for two monitors, Ethernet, charging and USB ports for peripherals all in one make up the JCD381 and we are excited to hear it is meeting your expectations.
Appreciatively,
j5create
- Cons mentioned:Compatibility
Quit less than a year later
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 10/10/2020 and already quit working. I would not recommend this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Nunya, to help troubleshoot with you and understand what type of issues you are experiencing, please reach out to us and our agents will gladly assist you. Our contact information can be found on the packaging or visit our website. We look forward to hearing from you. Sincerely, j5create.
Driver issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a simple plug and play device. Makre sure you have all the drivers
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires drivers to allow dual display's via HDMI ports and internet access via Ethernet port. The USB Type-A ports are PnP. The USB-C port requires a computer to support Power Delivery for pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Terrible Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was a total bust and did not work-I would never buy an item made by this company
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you had trouble with your device! If you would reach out and contact us at either the information on the back of our product box or the contact page on our website, we'd be more than happy to assist you in getting to the bottom of the issues that you've been having and see what we can do to help!
Thanks,
j5create
fried
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.network doesnt work with big sur, power pass through died after a few weeks, about to return for a different brand
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jeff,
We are currently working on developing driver software to work with MacOS Big Sur and there will be an update on the j5create website once the new drivers are released. Regarding the pass through power not working I would recommend contacting j5create customer support for troubleshooting assistance.
Thanks,
j5create
Total Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these units - one for work and one for my home office. Both units failed within 6 months - wouldn’t connect to my monitor. I know they were defective, because I swapped units and the monitor and cable were fine. I replaced with a VAVA unit, so far it’s working perfectly. Total piece of junk. Stay away.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Scott!
I'm sorry to hear about this! In cases like this we can do exchanges for you and recommend contacting customer service for that. Our information is located on the back of all of our product boxes and on our website.
Thanks,
j5create
- Cons mentioned:Compatibility
Does not work with M1 Big Sur
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No drivers to work with Big Sur. May work fine with Intel based machines.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately at this time our research and development team is still working on compatible software for M1 macs. If you wish, you can be placed on an "On-Hold" list and as soon as the drivers are available, you will be notified. In order to be placed on the on-hold list, please contact the support team printed on the casing to speak with a rep and they will be happy to assist.
Thank you,
j5create
- Cons mentioned:Compatibility
Does not work with MacBook Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with MacBook Pro. Not recommended, unfortunately.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you had this happen! In the time since your review we've updated all of our devices and their respective drivers. I hope that you'd consider giving us a second chance so that we can show you!
Thanks,
j5create
This is not useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not useful as the device doesnt have the port which am looking for
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
Thoroughly Dissappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work at all! I tried everything. Every video and image I saw shows it used with a power cable. No cable is included. Why bother purchasing another cable for a device that's supposed to keep you from purchasing multiple cables and adaptors?!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock does not come with a power cable. This device gets it's power when it's connected to a computer via USB-C. The USB-C power-in port on the Mini Dock allows pass-through charge when a USB-C power-brick is in use. USB Power Delivery 2.0 or 3.0 is required. It will also requires an installation of a driver for functionality on a Windows or Mac platform. Drivers are located on j5create website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Gotta keep up with Mac update.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with latest Mac updates. Waiting on them to catch up.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Jroman, macOS Big Sur drivers are now available! We sincerely apologize for the inconvenience of not being ready for Big Sur and at this moment, as of 01/08/2021, we have drivers. We recommend reaching out to support for the instructions and a rep will be glad to assist you.
Thank you,
j5create
- Cons mentioned:Compatibility
Did not work with 15 inch Macbook Pro
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device never worked. could not return it due to covid scare.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Since you are unable to return the docking station I would recommend contacting our customer support team for assistance. You can find our contact information printed on the product package and on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
- Cons mentioned:Compatibility
useless with Macbook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waste of over $100, did not work with MacBook Pro 2020
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we are sorry to hear the adapter did not work with your computer. If you are running on an M1 chip, unfortunately, the drivers are only compatible with Intel chips. If its Intel, please reach out to our support team, contact information is available on j5create.com and they will help you with setting up the installation process with you. Kindly, j5create.
Didn’t work like I wanted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item, because it did not supply proper power to anything from my M1 Mac Mini.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Not working as expected is never a good feeling. Before returning the adapter, we recommend reaching out to the support team on the packaging in order to troubleshoot and see if there is a way to get the device working. We're sorry to hear about your troubles and would value the chance to turn things around. Our contact information is located on the packaging for questions comments, concerns.
Respectfully,
j5create
- Cons mentioned:Compatibility
Not Compatible with HP Elitebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t support all laptops. Didn’t work with my HP elite book.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JCD381 needs to plug into a USB-C port that supports display port alternate mode and to have drivers installed to fully function. Not all HP Elitebooks have USB-C ports with display port alternate mode. Our customer support team is available if you have any questions about the compatibility of our products.
Have a good day,
j5create
Subpar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of owning this product the connections became super poor. The screens would connect disconnect and I couldn't use the USB-C port to charge my computer anymore. Disappointed in the quality of this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please check to see if there are any available updates for your computer by contacting your manufactures support team and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Then uninstall and reinstall the j5create drivers for the USB-C Dual HDMI Mini Dock once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Terrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY difficult to set-up and my dual monitors don't work unless I unplug the device and plug it in again after start up. The device slows my computer down tremendously. I have a NEW MacBook Pro, it should not be slow AT ALL!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. We sincerely apologize for the inconvenience you experienced. Cordially, j5.
- Cons mentioned:Compatibility
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Doesn’t come with power adapter. Didn’t even work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jason!
I'm sorry to hear you've had some difficulty with our product! We do sell a power adapter for units like this and it is offered separately at Best Buy. If you're having trouble with getting your device up and running, my customer service team would be more than happy to troubleshoot with you and help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
- Cons mentioned:Compatibility
Not Mac Friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use with a Mac. Kept making my computer crash,
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We have successfully tested the JCD381 with many Apple computers and repeated crashes is out of the ordinary. I would recommend contacting j5create customer support for troubleshooting assistance. Our contact information can be found on the j5create website under the ‘Support’ drop down.
Thank you,
The j5create team