Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the USB-C Dual HDMI Mini Dock's ease of use, HDMI functionality for dual monitor setups, and its compact size. Many appreciate the product's performance and the reasonable price point, although some experienced compatibility issues, particularly with Mac products. A few users also noted that the device can get warm during operation and has power limitations.
This summary was generated by AI based on customer reviews.
Piece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd J5 Type C mini docking station I bought from Best Buy and J5. The first one lasted 4 weeks. This one made it 6 weeks. Save your money. They don't last if you use them.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconvenience you have experienced with our Mini Dock. Please contact our customer service. Their information can be found on our website under the "Support" tab. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Sincerely, j5.
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An employee recommended this item and it did not meet my expectations. I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Dual HDMI Mini Dock. Our customer support team can assist you with finding a product that better fits your needs. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
if you own a mac, don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It requires special software for a new Mac Pro. I had install problems and I am a programmer and a life long Apple user. Even after installing, the HDMI video let me down a few times. In the end, i took it back to Best Buy and purchased the Apple cables.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! I hope that you found a device that works for you in the mean time, but I do hope that you'd be willing to give us a second chance. In the year since your review, our products and drivers have all been greatly improved and we'd love to have you back.
Thanks,
j5create
Delay on dual monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't work well on my macbook pro. when using one screen, everything worked, but for dual monitor i saw alot of delay on the screen.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Delay issues can arise due to various factors, including the dock's capabilities, your MacBook Pro's hardware, and the amount of data being transferred between the laptop and the monitors. Here are some steps to address the delay:
Check the resolutions and refresh rates of your monitors. Higher resolutions and refresh rates require more bandwidth. Make sure the dock supports the resolutions and refresh rates you are using.
Make sure you have downloaded and install the requires drivers for the Dock, and you have the latest drivers installed on your MacBook Pro.
Verify that the monitors are connected securely to the dock and are powered on. Loose connections can lead to delays.
Make sure your MacBook Pro has the latest macOS updates installed. Sometimes, system updates include improvements related to external displays and docking.
Adjust your display preferences on your MacBook Pro. You can go to "System Preferences" > "Displays" and configure the arrangement and resolution of your external monitors. Experiment with different settings to find the most suitable configuration.
If your MacBook Pro has dual graphics cards (integrated and dedicated), you can check the graphics performance settings in the Energy Saver preferences. You may need to choose the "Higher Performance" option to improve graphics performance, but this can affect battery life.
Close unnecessary background applications and processes to free up system resources, which can help improve performance.
Fragile.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second one that has broken off inside the port. It worked fine before breaking .
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing a device that breaks when using is inconvenient; we understand and apologize for the experience you had. We do have 2 year manufacturer warranty for the JCD381 and if interested, we would value the opportunity to offer an exchange if possible. Our contact information can be found on the packaging and an agent will be happy to assist.
Respectfully,
j5create
Docking station did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device did NOT work for the video (HDMI) portion. I downloaded the drivers and still nothing. If you are looking for something similar make sure it is plug and play and has the dual connectors. You can find ones that work and are less expensive.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I regret to hear about your experience with the JCD543. Due to the hybrid architecture of the docking station, one of the HDMI ports on the JCD543 require DP alt-mode/thunderbolt 3 to function. In the case where the computer in use does not support such feature, the HDMI will not work, but the driver based HDMI will. I sincerely apologize for the inconvenience this caused. We do have other models that are fully driver based and do not require that built in feature on your computer. If interested in learning about alternatives, please feel free to reach out to us, our contact information can be found on the website and an agent will be happy to assist.
Respectfully,
j5create
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 7 months and it's dead. Don't waste your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Dual HDMI Mini Dock. The dock comes with a 2 year warranty that allows to replace a defective product for a working one. If you have any questions about the warranty please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
No usb c power supply
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with a Usbc charger or a usb charging cable to charge the dock. You will have to buy a separate charger to power is
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock is powered when it's connected to a computer. The USB-C power-in port provides additional power to USB ports and pass-through charge when connected to an available USB-C power brick.
Docking station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work, so I could not plug in my HDMI cables.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual HDMI Mini Dock. In order for the dock to work the driver must be downloaded from the j5create website and installed onto your computer. For assistance with installing the driver I recommend reaching out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Don't buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hardly worked. the lag my mouse had with this device was brutal so i bought a different Hub for cheaper and better quality.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you are using a wireless mouse, it's possible you may be experiencing RFI. This behavior typically manifests as inconsistent mouse movement. If you’re using a branded mouse, check the manufacturer’s website and download the latest drivers for your mouse model. You can also test using a wired mouse to the Mini Dock.
Don't buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product uses its own video drivers for external monitors which conflict with the intel graphics on the laptop. As a result performance is erratic and causes screens to freeze periodically requiring reboot of laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry to hear about the inconvenience that this has caused you. Our driver should not be conflicting with the graphics card on our computer and it is possible there might be another issue causing the problem. We would be more than happy to help identify this for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use with a current model MacBook HDMI didn’t work. Caused system to reboot during some Time Machine backups Ethernet stopped working after upgrade to Big Sur OS, due to lack of driver from j5create.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Steve,
The JCD381 does require drivers to fully function and we currently (as of 12/21/2020) do not have drivers that are compatible with Mac OS Big Sur. Our developers are currently working on the drivers and there will be a notification on the j5create website when the drivers are released. We appreciate your patience.
Thank you,
j5create
Unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On hdmi port stopped working on day 16. I couldn’t not return due to the 15 day return policy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires a driver for functionality. Try uninstalling and reinstalling the driver once more. Make sure your computer has up to date drivers by visiting your manufactures brand website support page. If possible, test with another HDMI cable or another computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Hate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no power plug and I have yet to figure out how to get any use out of it even after I bought power supply. I was able to hook all I needed into my laptop directly. This was total waste of money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear that you've had this problem! My customer service team is ready to help you get up and running. Our information can be located on the back of all of our product boxes and on our website. We can't wait to help you get the most out of your device!
Thanks,
j5create
No sound capability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for setting up multiple monitors but it blocked the sound and microphone so could not use it when on calls or in meetings.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to have the audio output through the device that you would prefer, it will require that you change the "Default playback device" for your computer. Select System > Select Sound > From the drop-down menu under “Choose your output device”, select a device. E.g. Speakers (USB Audio), (Speakers (Realtek(R) Audio). Move the volume bar under “Master Volume” Repeat steps 4 & 5 until you hear audio coming through your preferred playback device. At this point, the audio should play through the device that was selected.
Not enough ports.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough ports. This was recommended as part of the new computer package but it fell short.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We do also offer Docking Stations such as JCD543, JCD542, JCD552, and JCD533. However, these Docks requires that your computer supports DisplayPort Alt Mode and Power Delivery over USB-C. ** Feel free to contact j5create Technical Support if you have any questions regarding our Docking Stations. Their information can be found on our website under the "Support" tab. Thank oyu.
Driver didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the product instructions to a tee. Downloaded the driver and everything and would not show a display on either monitor. Would recognize it was plugged in, but no display
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the operating system you are attempting to use the JCD381 with, different installation instructions may apply. In cases where it is not functioning as intended, we recommend contacting the technical support team mentioned on the casing to speak with a rep and they will be glad to talk you through the whole process. If it is deemed to be a defective or incompatible device with your setup, we will be glad to assist you in finding a solution that will work. We're sorry to hear about your experience with us and hope we can do better next time.
Thank you,
j5create
USB needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the new computers do not have USB ports, purchasing add-ons was required. This unit fit the bill.
I would recommend this to a friendWorls great until ot doesnt anymore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in December of 2021 and one of the HDMI ports stopped working. Im a research analyst and use 3 screens for work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconvenience you experienced. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Not worth what it’s cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats and loses hdmi connection. I will not recommend
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the USB-C Dual HDMI Mini Dock has proper ventilation. Make sure it's not obstructed and has enough space for heat dissipation. Check if there are firmware or driver updates available for your computer. Manufacturers release updates that address heat-related issues or improve performance. Verify that the HDMI cables you are using to connect the dock to your monitors or displays are in good condition and securely plugged in. Loose or damaged cables can result in connection loss. Ensure that the dock is receiving adequate power from its USB-C power-in connection.