Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the product's ease of use, its HDMI capabilities, and its overall performance. They also appreciate its convenient size, good price, and versatile connectivity with multiple ports. However, some users have experienced compatibility issues. Additionally, a few customers noted that the device can heat up quickly.
This summary was generated by AI based on customer reviews.
No sound capability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for setting up multiple monitors but it blocked the sound and microphone so could not use it when on calls or in meetings.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to have the audio output through the device that you would prefer, it will require that you change the "Default playback device" for your computer. Select System > Select Sound > From the drop-down menu under “Choose your output device”, select a device. E.g. Speakers (USB Audio), (Speakers (Realtek(R) Audio). Move the volume bar under “Master Volume” Repeat steps 4 & 5 until you hear audio coming through your preferred playback device. At this point, the audio should play through the device that was selected.
Not enough ports.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough ports. This was recommended as part of the new computer package but it fell short.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We do also offer Docking Stations such as JCD543, JCD542, JCD552, and JCD533. However, these Docks requires that your computer supports DisplayPort Alt Mode and Power Delivery over USB-C. ** Feel free to contact j5create Technical Support if you have any questions regarding our Docking Stations. Their information can be found on our website under the "Support" tab. Thank oyu.
Unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On hdmi port stopped working on day 16. I couldn’t not return due to the 15 day return policy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires a driver for functionality. Try uninstalling and reinstalling the driver once more. Make sure your computer has up to date drivers by visiting your manufactures brand website support page. If possible, test with another HDMI cable or another computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
USB needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the new computers do not have USB ports, purchasing add-ons was required. This unit fit the bill.
I would recommend this to a friendWorls great until ot doesnt anymore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in December of 2021 and one of the HDMI ports stopped working. Im a research analyst and use 3 screens for work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconvenience you experienced. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Audio interference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops playing audio because it recognizes the device as an audio device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Effective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works exactly as it should. Allows me to have a hub wothout the bulky hardware
I would recommend this to a friendNo up to date drivers available. Not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not working with MacBook Pro. Contacted tech support and no drivers available. Will return this product and buy a different brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi! I'm so sorry to hear that you had this problem with our device. In the time since your review, all of our products have been updated and our drivers are compatible with the latest OS. I hope that you would consider giving us a second chance so that we could show you the difference. Thanks, j5create
Not worth what it’s cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats and loses hdmi connection. I will not recommend
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the USB-C Dual HDMI Mini Dock has proper ventilation. Make sure it's not obstructed and has enough space for heat dissipation. Check if there are firmware or driver updates available for your computer. Manufacturers release updates that address heat-related issues or improve performance. Verify that the HDMI cables you are using to connect the dock to your monitors or displays are in good condition and securely plugged in. Loose or damaged cables can result in connection loss. Ensure that the dock is receiving adequate power from its USB-C power-in connection.
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No user friendly for Mac, and don’t recommend. More headache than worth.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires an installation of a driver for proper functionality. Depending on the OS you have, different instructions apply. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Poor choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit originally worked well. Since then it won’t work with multiple monitors.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Decent Docking Station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent Docking Station. The only issue is hooking up both HDMI ports to two monitors. Can not do split screen with MacBook
I would recommend this to a friendBrand response from J5create Team
Posted .Proper installation of the software for the JCD381 can be confusing for Mac users - we understand and wish to assist. If you are unable to split screens i.e. use extend mode, it could be because the driver was corrupted during the install and there could be numerous reasons for this outcome to include having the JCD381 connected to the Mac during the install. In order to best assist you and get the adapter working as intended, we would love the chance to troubleshoot with you. Our support information can be found on the packaging and an agent will be ready to lend a helping hand.
Thank you,
j5create
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product Doesnt Support the new version of iOS
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock is not compatible to IOS devices. The Dock requires an installation of a driver. Drivers are only available for Windows and Mac platforms.
Returned it lacking features of less expensive alt
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are tons of better docks online (check out wavlink) with more features for less money. Returned it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Mini Dock provides extra connectivity for your computer, featuring data transfer, power delivery and video displays. If you have any questions regarding our products, feel free to contact Technical Support. Their information is location on j5create.com website under the "Support" tab. Thank you.
Beware USB broke in 4 months of light use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB port broke after 4 months of light use. For me, this makes it useless to only have one working USB port.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support through Live Chat or email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Sincerely, j5.
HDMI Ports Don't Work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only owning it for five months, the HDMI ports won't connent to my laptop. Neither port works.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please check the manufacture's website of your computer to see if there are any available updates for your system OS. Uninstall and reinstall the drivers. Test with another HDMI cables or with another monitor or TV if possible. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist you. Their information can be found on our website under the "Support" tab. Thank you.
Lag
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse and keyboard were flickering and had a pretty big lag. I will be returning.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Jane, if you are using a wireless mouse and keyboard, this could be the result of leaky waves. This is when wireless peripherals are connected into a USB 3.0 port and radio waves are interfering, resulting in this lag and at times glitchy performance. For this, we recommend using a wired mouse and keyboard. I regret to hear about your experience with the JCD381. If you have any questions or concerns, please feel free to teach out to support and a specialist will be glad to answer them for you and make recommendations if interested.
Sincerely,
j5create
n/a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not all ports work and I am over my time frame to return. and no longer need. I had to pick up somethi8ng diffrent
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We sincerely apologize for the inconvenience you experienced. We would really appreciate the opportunity to diagnose, troubleshoot and offer solutions to the problem. Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand . Sincerely, j5create.
Poor quality product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product failed after a short time after the warranty expired. And the company would not replace it. I would never buy this product again
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I am sorry to hear this was your experience with the Mini Dock, the JCD381 is covered under a two year warranty from j5create and it is possible that we may be able to find you a better satisfying solution to the issue, the support team can be reached with it's information on the packaging. We appreciate the input.
Sincerely,
j5create
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, this unit needs a driver and it is a pain to use. When it worked it was just ok then it just stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bobh, in the case where the JCD381 was working properly and now it is not, this could be due to system updates that may have taken place, or cables going bad. Regardless of the culprit, our reps are standing by and available Monday-Friday via chat, ticketing, or phone. If needed remote sessions may be performed in order to facilitate the process. Please feel free to reach out to the support team to see what can be done and if necessary, an exchange will be issue.
Respectfully,
j5create