Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the USB-C Dual HDMI Mini Dock for its ease of use, HDMI connectivity, overall performance, and compact size. Many find the price point appealing and value the multiple ports and monitor support it offers. However, some customers have reported compatibility issues and concerns about the device's heat generation. A few have also mentioned connectivity problems and expressed dissatisfaction with the cable length.
This summary was generated by AI based on customer reviews.
No up to date drivers available. Not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not working with MacBook Pro. Contacted tech support and no drivers available. Will return this product and buy a different brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi! I'm so sorry to hear that you had this problem with our device. In the time since your review, all of our products have been updated and our drivers are compatible with the latest OS. I hope that you would consider giving us a second chance so that we could show you the difference. Thanks, j5create
Returned it lacking features of less expensive alt
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are tons of better docks online (check out wavlink) with more features for less money. Returned it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Mini Dock provides extra connectivity for your computer, featuring data transfer, power delivery and video displays. If you have any questions regarding our products, feel free to contact Technical Support. Their information is location on j5create.com website under the "Support" tab. Thank you.
Decent Docking Station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent Docking Station. The only issue is hooking up both HDMI ports to two monitors. Can not do split screen with MacBook
I would recommend this to a friendBrand response from J5create Team
Posted .Proper installation of the software for the JCD381 can be confusing for Mac users - we understand and wish to assist. If you are unable to split screens i.e. use extend mode, it could be because the driver was corrupted during the install and there could be numerous reasons for this outcome to include having the JCD381 connected to the Mac during the install. In order to best assist you and get the adapter working as intended, we would love the chance to troubleshoot with you. Our support information can be found on the packaging and an agent will be ready to lend a helping hand.
Thank you,
j5create
Beware USB broke in 4 months of light use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB port broke after 4 months of light use. For me, this makes it useless to only have one working USB port.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support through Live Chat or email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Sincerely, j5.
HDMI Ports Don't Work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only owning it for five months, the HDMI ports won't connent to my laptop. Neither port works.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please check the manufacture's website of your computer to see if there are any available updates for your system OS. Uninstall and reinstall the drivers. Test with another HDMI cables or with another monitor or TV if possible. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist you. Their information can be found on our website under the "Support" tab. Thank you.
n/a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not all ports work and I am over my time frame to return. and no longer need. I had to pick up somethi8ng diffrent
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We sincerely apologize for the inconvenience you experienced. We would really appreciate the opportunity to diagnose, troubleshoot and offer solutions to the problem. Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand . Sincerely, j5create.
Lag
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse and keyboard were flickering and had a pretty big lag. I will be returning.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Jane, if you are using a wireless mouse and keyboard, this could be the result of leaky waves. This is when wireless peripherals are connected into a USB 3.0 port and radio waves are interfering, resulting in this lag and at times glitchy performance. For this, we recommend using a wired mouse and keyboard. I regret to hear about your experience with the JCD381. If you have any questions or concerns, please feel free to teach out to support and a specialist will be glad to answer them for you and make recommendations if interested.
Sincerely,
j5create
Poor quality product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product failed after a short time after the warranty expired. And the company would not replace it. I would never buy this product again
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I am sorry to hear this was your experience with the Mini Dock, the JCD381 is covered under a two year warranty from j5create and it is possible that we may be able to find you a better satisfying solution to the issue, the support team can be reached with it's information on the packaging. We appreciate the input.
Sincerely,
j5create
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, this unit needs a driver and it is a pain to use. When it worked it was just ok then it just stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bobh, in the case where the JCD381 was working properly and now it is not, this could be due to system updates that may have taken place, or cables going bad. Regardless of the culprit, our reps are standing by and available Monday-Friday via chat, ticketing, or phone. If needed remote sessions may be performed in order to facilitate the process. Please feel free to reach out to the support team to see what can be done and if necessary, an exchange will be issue.
Respectfully,
j5create
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not offer much and less ports and pricy you can get more for less price online
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We do offer docking Stations such as JCD543, JCD542, JCD552 and much more that would offer more connections for your computer. Some of these docks will be PnP and requires your computer to support DP Alt Mode and PD. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to set up, and when done it continues to disconnect. I am returning tomorrow and purchasing an Apple branded product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! Before you return your device, please contact my customer service team! We'll be more than happy to troubleshoot with you and get you back up and running again. Our information can be located on the back of all of our product boxes, and on our website under the contact page.
Thanks,
j5create
Not compatible with Dell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, didn't work with Dell. The picture came through on the second monitor but the sound wouldn't work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Sandy, We are sorry to hear about your experience with the JCD381. There are settings to look at in regards to the audio output issue you experienced; if the desired device is not selected for audio output, no audio will be produced. When it comes to display, conflicting software, defective HDMI cables, too long of HDMI cables and many other areas could be the culprit of the issue occurring. In order to better understand the scenario, we strongly recommend contacting the manufacturer's technical support team mentioned on the packaging in order to troubleshoot and obtain full functionality. Our specialists will properly diagnose the setup, troubleshoot and if necessary offer an exchange.
Thank you,
j5create
Not a good item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item will not support my single office setup. My monitors continue to go out while in use.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Doesn't Work for Steam Deck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Steam Deck. No Linux Drivers unfortunately
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires an installation of a driver for proper functionality. Unfortunately, drivers are only available for Windows and Mac platforms. I believe the Steam Deck may support DP Alt Mode and the Mini Dock does not support that feature. We carry PnP devices that supports DP Alt Mode and DP features such as JCD383, JCD371 and more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Terrible components and build quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for $100 this thing has already broken in less than a year the video quality is blocky and the plug doesnt fit right anymore
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Natahn, it sounds like you may be experiencing lag if it is blocky. In this case, we would recommend using a plug and play model which will work better since it is working off the computer's hardware rather than a software based device. If you would like to learn about our PnP models, please reach out to the support team and a rep will be more than happy to make suggestions as to what will work for you.
Respectfully,
j5create
NEVER AGAIN!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This usb-c docking station lasted for one evening only!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
HDMI ports don't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My docking station has two HDMI ports. Only one will work at a time and not consistently.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The HDMI ports on the docking station each have different requirements to function. The HDMI port next to the VGA port requires that the software driver be installed. The HDMI port next to the Display Port requires that the host cable from the docking station be plugged into a USB-C port that supports display port alternate mode. If you need any assistance our customer support team would be happy to help. You can find our contact information on the j5create website under the ‘Support’ tab and it is also printed on the product package.
Have a good day,
j5create
Flickery and laggy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Using this on my macbook pro. Screen flickered and was a bit laggy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for reviewing the JCD381. I'm terribly sorry to hear you experienced screen flickering and lag. We do offer technical support for such cases and if in the future you experience such quality again with our products, please feel free to reach out to us and an agent will be happy to help. We will diagnose, troubleshoot and offer solutions or alternatives. Our contact information can be found on the casing and website.
Respectfully,
j5create
Terrible product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible hub, c port does not work out of the box, HDMI ports have error messages.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Error messages when attempting to use HDMI ports on the JCD381 could be due to software not being installed properly, or even incompatible hardware. We would love to know what operating system you are wishing to use the JCD381 with, then troubleshoot in order to assist and offer a solution. Please feel free to contact the support team printed on the packaging to speak with an agent and they will be glad to diagnose, listen to your needs and get you up and running.
Thank you for your time,
j5create
wouldn't drive both monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit wouldn't drive both monitors at the same time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Bubba,
I'm so sorry to hear that this happened to you! I hope that you've been able to find a device that works for you since your review. If you'd like to give us another shot, please don't forget that my customer service team is available to help when you need it. Our information can always be found on the back of our product boxes and on our website under the contact page.
Thanks,
j5create
