Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the product's ease of use, its HDMI capabilities, and its overall performance. They also appreciate its convenient size, good price, and versatile connectivity with multiple ports. However, some users have experienced compatibility issues. Additionally, a few customers noted that the device can heat up quickly.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to set up, and when done it continues to disconnect. I am returning tomorrow and purchasing an Apple branded product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! Before you return your device, please contact my customer service team! We'll be more than happy to troubleshoot with you and get you back up and running again. Our information can be located on the back of all of our product boxes, and on our website under the contact page.
Thanks,
j5create
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not offer much and less ports and pricy you can get more for less price online
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We do offer docking Stations such as JCD543, JCD542, JCD552 and much more that would offer more connections for your computer. Some of these docks will be PnP and requires your computer to support DP Alt Mode and PD. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Not compatible with Dell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, didn't work with Dell. The picture came through on the second monitor but the sound wouldn't work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Sandy, We are sorry to hear about your experience with the JCD381. There are settings to look at in regards to the audio output issue you experienced; if the desired device is not selected for audio output, no audio will be produced. When it comes to display, conflicting software, defective HDMI cables, too long of HDMI cables and many other areas could be the culprit of the issue occurring. In order to better understand the scenario, we strongly recommend contacting the manufacturer's technical support team mentioned on the packaging in order to troubleshoot and obtain full functionality. Our specialists will properly diagnose the setup, troubleshoot and if necessary offer an exchange.
Thank you,
j5create
Not a good item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item will not support my single office setup. My monitors continue to go out while in use.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Terrible components and build quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for $100 this thing has already broken in less than a year the video quality is blocky and the plug doesnt fit right anymore
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Natahn, it sounds like you may be experiencing lag if it is blocky. In this case, we would recommend using a plug and play model which will work better since it is working off the computer's hardware rather than a software based device. If you would like to learn about our PnP models, please reach out to the support team and a rep will be more than happy to make suggestions as to what will work for you.
Respectfully,
j5create
Doesn't Work for Steam Deck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Steam Deck. No Linux Drivers unfortunately
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires an installation of a driver for proper functionality. Unfortunately, drivers are only available for Windows and Mac platforms. I believe the Steam Deck may support DP Alt Mode and the Mini Dock does not support that feature. We carry PnP devices that supports DP Alt Mode and DP features such as JCD383, JCD371 and more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
HDMI ports don't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My docking station has two HDMI ports. Only one will work at a time and not consistently.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The HDMI ports on the docking station each have different requirements to function. The HDMI port next to the VGA port requires that the software driver be installed. The HDMI port next to the Display Port requires that the host cable from the docking station be plugged into a USB-C port that supports display port alternate mode. If you need any assistance our customer support team would be happy to help. You can find our contact information on the j5create website under the ‘Support’ tab and it is also printed on the product package.
Have a good day,
j5create
NEVER AGAIN!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This usb-c docking station lasted for one evening only!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Flickery and laggy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Using this on my macbook pro. Screen flickered and was a bit laggy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for reviewing the JCD381. I'm terribly sorry to hear you experienced screen flickering and lag. We do offer technical support for such cases and if in the future you experience such quality again with our products, please feel free to reach out to us and an agent will be happy to help. We will diagnose, troubleshoot and offer solutions or alternatives. Our contact information can be found on the casing and website.
Respectfully,
j5create
Terrible product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible hub, c port does not work out of the box, HDMI ports have error messages.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Error messages when attempting to use HDMI ports on the JCD381 could be due to software not being installed properly, or even incompatible hardware. We would love to know what operating system you are wishing to use the JCD381 with, then troubleshoot in order to assist and offer a solution. Please feel free to contact the support team printed on the packaging to speak with an agent and they will be glad to diagnose, listen to your needs and get you up and running.
Thank you for your time,
j5create
wouldn't drive both monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit wouldn't drive both monitors at the same time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Bubba,
I'm so sorry to hear that this happened to you! I hope that you've been able to find a device that works for you since your review. If you'd like to give us another shot, please don't forget that my customer service team is available to help when you need it. Our information can always be found on the back of our product boxes and on our website under the contact page.
Thanks,
j5create
Terrible performance/no speaker interface
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible performance. Had to keep plugging in power supply. Poor response time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Korcho, I'm sorry to hear about the terrible performance you had with the JCD381. If you would like to narrow down the issue and find a solution, please feel free to reach out to the support team and a specialist will gladly lend a eloping hand.
Respectfully,
j5create
2/10
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrrible. Super difficult to work with. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Obtaining a device that is difficult to work with is never beneficial and we are terribly sorry to hear this was your experience with us. In situations like this, we recommend contacting the support team printed on the packaging to speak with a specialist; they will make sure you are up and running in no time. We hope to be afforded the opportunity to make things right and look forward to working with you.
Thank you,
j5create
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was too expensive for the options it provides.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I'm sorry to hear the JCD381 was not suitable for your needs in regards to pricing. We do offer other models with different capabilities and if interested, please feel free to contact the support team mentioned on the casing and a rep will be able to assist.
Respectfully,
j5create
stopped working after 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expensive and stopped working. not a good purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Please contact my customer service team for information on an exchange. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Great product for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was great adding this to my Mac for multiple outputs
I would recommend this to a friendBrand response from J5create Team
Posted .Dual monitor capability, Ethernet supporting up to 1 gigabyte speeds, charging your computer while in use along with USB ports for gadgets make this a handy device - we value your input.
Gratefully,
j5create
Good, but need more ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job, but a few more USB ports would be great
I would recommend this to a friendBrand response from J5create Team
Posted .Not having enough USB ports for all your gadgets can make work harder than it already is - no doubt there. We do have other docks available that have more ports along with more capabilities and if interested, our support information can be found on the casing and a specialist will be happy to discuss other options with you.
Respectfully,
j5create
9 months use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.9 months use is what we got out of this product. While it worked, it was great! Don't know that it is worth the money though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sub standard product that is difficult to install. There are other products out there that are plug and play. This is not. Hours wasted.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Me2000, we sincerely regret hearing about the negative experience you had with the JCD381. Depending on the operating system you are using i.e. Windows, or Mac; they have different ways of installing the software required for full functionality; in the case that our customers are experiencing technical difficulties, we recommend contacting support printed on the packaging and a specialist will be glad to get you up and running in no time. We apologize again for your experience you had and would value the chance to turn things around.
Respectfully,
j5create
- Pros mentioned:Hdmi, Overall performance
Allows 3 displays from my Laptop. Great unit!
Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop only has a USB 3.1 Type C gen 1 outlet , not full Thunderbolt port. Contacted J5 and they recommended this docking unit, since my laptop does not have USB-C gen 2 (Thunderbolt). Loaded the 381 driver from the J5 website and was able to connect two 1080p external monitors in addition to running the laptop built-in monitor, giving 3 screens in extended desktop mode. Works perfectly! (Running an Acer Aspire E15 E5-575-74RC, Intel i7 7500 with Intel HD Graphics 620 card).
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
That's awesome! I'm happy to hear that you had such an easy time getting up and running. I'll pass this onto my team so we can continue to improve our service and products.
Thanks,
j5create