Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the USB-C Dual HDMI Mini Dock's ease of use, HDMI functionality for dual monitor setups, and its compact size. Many appreciate the product's performance and the reasonable price point, although some experienced compatibility issues, particularly with Mac products. A few users also noted that the device can get warm during operation and has power limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
DO NOT BUY FOR M1 MACS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only buy this docking station if you plan to use it as a $100 paper weight. If you want to connect a display to a macbook with an M1 chip unfortunately this is entirely incompatible but they won't tell you that until you've already bought it and have to download the drivers.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, unfortunately, our drivers are not compatible with M1 computers. For dual HDMI connections, will only output 1 display. That is the limitations with the M1 chip. If you have any questions, our contact info. can be located on our website. We apologize for the inconveniences. Kindly, j5create.
you need a power cord / source
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bummed it didn't include it's OWN power cord..... so i still have to use my laptop's power source. also, it seems like peripherals i have plugged into it can sometimes lag. overall it's decent but the power cord thing disappoints me
I would recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock does not come with a power adapter. The Mini Dock powers on when it's connected to a computer. The USB-C power-in port on the Mini Dock allows pass-through charge up to 60W and additional power to the USB ports if using a high-powered USB device. ** Feel free to contact j5create Technical Support if you have any questions regarding the Mini Dock. Thank you.
- Cons mentioned:Compatibility
Stops working in a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why this product has good reviews. We have purchased 5 for our business, and 3 of them have stopped working in about a years time only. The issue is with connecting monitors on the HDMI and VGI plugs. It's very frustrating.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .T8676, In order to properly diagnose the situation, troubleshoot and offer a working solution, we recommend contacting the technical support team printed on the packaging to speak with an agent and they will be ready to assist, if necessary an exchange will be offered. I sincerely apologize for the troubles this caused and look forward to working with you.
Thank you,
j5create
- Cons mentioned:Heat
Too Hot to Touch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but runs EXTREMELY HOT!! Almost to the point where it is too hot to touch. I am very afraid of it being a fire hazard.
No, I would not recommend this to a friend DEX Mode doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to be used with my S21 phone for DEX mode. It does not work with DEX apparently. The ethernet and usb ports, along with pd work.. but the s21 device does not switch to dex mode when plugging it in
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock will not work on a S21 when it comes to the HDMI video ports, since it will require an installation of a driver and will not be compatible with mobile devices. You would need to go with a PnP device but will only be able to output (1) external display. The JCD383 USB-C Multi Adapter is a PnP device and will work for S21 models. There are other PnP devices, just depends what type of connections you would want for your S21 device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Beware MBP big sur.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dock recommended by best buy for my MBP16 Intel big sur. Useless, no driver. [email protected] never answer me. lost my $100.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The available drivers are on our website under the "Support" tab. Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand . Thank you.
- Cons mentioned:Compatibility
Doesn't work with Catalina
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a Macbook with the most recent OS or plan to update it, DO NOT buy this product! They have not updated their drivers so my docking station is a brick.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Dwscoggins, I regret to hear about the JCD381 not working with your Catalina Mac. We do have compatible software at this time and if you wish to obtain assistance on getting setup, please reach out to our support team printed on the packaging and an agent will be more than happy to assist. We apologize for the inconvenience and hope to turn things around.
Respectfully,
j5create
Worked great - until it didn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit a few months ago so that I could attach dual monitors to my Lenovo laptop. It worked - then stopped working - then it seemed to resolve itself. Now, I cannot get it to recognize my monitors that are plugged into the J5create HDMI ports. I've tested plugging the HDMI cords directly into my computer (i only have a single port, unfortunately). But this stupid thing will not work. Very frustrating - for $99, it should last more than a few months! I do NOT recommend.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we apologize that the unit is not working properly. To help with troubleshooting our device with you, our contact information can be located on j5create.com under "Support" and we'll be happy to assist you on the issue you are experiencing. Sorry for the inconvenience. Sincerely, j5create.
Works on PC, Issues with Mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this device for about 10 months. My mac kept having issues when waking from sleep where the screen would be blank requiring a hard restart. Sometimes the computer would automatically restart and would show it did so due to an error. Long story short and after several visits to Apple, they refreshed my computer to its original state. When I installed the driver, the issue reoccurred. I removed the driver, the computer is fine. When I use this with my PC, it works fine.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ammcb, I'm terribly sorry to hear about the experience you had with the JCD381. Due to the severity of the situation, we would love the chance to further look into this. Our contact information can be found on the website and casing; if and when you get a chance, feel free to reach out to our support team and if necessary, we will offer an exchange under the manufacturer's two year warranty.
Respectfully,
j5create
- Cons mentioned:Compatibility
Did not work with Macbook air
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my 2021 Macbook Air and external monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand. Thank you.
Terrible - save yourself the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Super complicated setup - installing drivers etc. HDMI port should be a simple plug and play. I have had this for months and not used it because the setup is terrible.
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. If you need assistants for the installation process, feel free to contact j5create Technical Support. Their information can be found on our website under the "Support" tab. Thank you.
DO NOT BUY THIS!! SAVE YOUR MONEY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. You'll be wasting your money. It works great when you first buy it for 3-4 months, and then it breaks. Just like every other dock or dongle they make.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Sincerely, j5 Team.
Yet to get it to work on a laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basically an expensive door stop. Work PC has usb c 3.1 port, but doesn't load drivers and they are not available from j5create. Worse than trash, trash just gets dumped in the rubbish bin. This thing wastes TONS of you time with basically the same result.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi there!
I'm so sorry to hear about this! We are available at our customer service department to assist you and can help you get up and running. Our information is located on the back of all of our product boxes and is available under the contact page on our website. Please don't hesitate to reach out to us and we'll do everything we can to help!
Thanks,
j5create
Doesn't Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy recommended this when I set-up my home office a little over a year ago and it stopped working last week. I have a laptop and 2 monitors, nothing fancy. 14 months later and I'm buying another docking station because this one no longer works.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! If you would contact my customer service team we'd be more than happy to help with this matter. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Warning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy another brand or high end docking station. The wireless mouse barley works, I have to constantly pull the thunderbolt connection out in order to rest the device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello anthony, unfortunately, you may be experiencing RFI. Wireless mouse works off 2.4GHz frequency and works best when connected to a 2.0USB port. or another USB further away form our device. We apologize for the inconvenience. Respectfully, j5.
Just don’t
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HdMi is so finicky. Thought it would get better, with an upgraded computer. Waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that you are using quality HDMI cables capable of handling the resolution and refresh rate of your displays. Poor-quality or damaged cables can often lead to finicky connections. Double-check the settings on your monitors to ensure they are configured correctly. Ensure that they are set to the appropriate resolution and refresh rate for your setup. Make sure that computer has the latest firmware and driver updates installed. Ensure that the dock is receiving adequate power through it's USB-C power-in port. Make sure the power supply is connected and working correctly.
DONT BOTHER WITH j5 create
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST COMPANY EVER. THEY DONT KNOW WHT THEY ARE TALKING ABOUT WHATSOEVER. they had we 100% wipe my computer for absolutely no reason. and there product still isnt working. when i called them and told them what was going on, they hung up on me. TWICE. NEVER DO BUSINESS WITH THIS COMPANY
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened. At most we ask you to roll back an OS and walk you through that steps. Unfortunately that means that if your computer was wiped there was an error in following those instructions or a deeper issue with apple or windows. In the mean time I hope that you have found a device that better suits your needs and you've been able to get up and running to your specifications.
Thanks,
j5create