Customer Ratings & Reviews

Super easy to use and I didn’t even have to download any drivers since I had other j5 products in the past. My laptop charges quickly when plugging in to the usb c on the product and I can use my laptops hdmi port to expand to 4 screens when combined with this one. Overall really great!

This docking station worked great with my MS Surface Pro 7 for about 6 months. Did everything I needed it to do, though I'll be looking for one with more USB ports next time I buy one. Which unfortunately will be sooner than I had hoped. The cord on this device is not long enough for it to rest on the desk with a Surface device, so it was hanging down that entire time. At this point, something in the cord must be damaged, because it routinely disconnects & reconnects. This product will be great for you if you: 1. Have a computer with a port that is on the desk, and 2. Only need a couple USB ports. If you're looking for something like a MS Surface, find a different dock.

Great Price! It work for the dual monitor connection, however, I have noticed serious lag in my wireless mouse performance. Set up was a bit confusing because the dual setup didn't function correctly. I did chat with their tech support and while eager to help, I felt the advice of rooting my USB device to correct the issue was a bit over the top and unnecessary. Then the only solution was for me to get a wired keyboard and mouse. Ultimately, I was able to get it properly configured and working. Again, be mindful that serious lag can occur with other wireless devices/dongle.

Been trying to find a dock for my 2017 MacBook Pro and have had no luck. At the recommendation of a J5 tech, I purchased a JCD381. It looked to be just what I needed. It even gave a warning to make sure up download the needed drivers before plugging in the dock. I followed their instructions and it will run 2 monitors at the same time. The issue is lag or latency. The delay with using this is over 5 seconds at times. I worked with the J5 team for 2 days. They were able to help the issue some, but the latency is still a big issue. Maybe once they get their software issues resolved with the newest versions of Mac's OS, it will be a better dock. If you are looking for a dock to not slow you down while working, this is not the dock for you.

Probably the best of its kind currently on market. I had to buy it because I wanted to attach 32” external monitor to my 13” notebook. My other mini dock worked well with the 24” monitor. 32” was beyond its capability. I welcomed 2 HDMI inputs, hoping to connect external monitor and 65” TV, too. Easier said than done. Gaming laptops with beefed up display adapters maybe would work. Generic laptop adapters apparently cannot handle two external monitors. Nice thing about this model is that it has cooling vents. These mini docks get really hot even without external power connected. I keep the device propped up on one side to improve cooling. All inputs work fine except HDMI. It is a hit and miss. Sometimes it works, sometimes it doesn’t. Yes, I downloaded driver from mfr website. It just stops working in random. Disconnecting and reconnecting it several times usually restores the functionality. Fingers crossed.

It's exactly product for my work at home station, thanks to ALL employees Rodolfo, Lorriane, Antonio, Natalia, Luis, Kenneth, Dioselyn, Geek Squad crew and sorry if i don't remember every name, but Best Buy Hato Rey made my day GB

Perfect for adding additional equipment without plugs running into outlets.

I had a mishap with my older j5 Create station and needed to buy a new one. (I spilled coffee and destroyed the old one). The old one worked perfectly by all means, until I ruined it. I bought this version after my accident, and am still impressed with it. Honestly, it is very expensive, but looking at it, I am amazed with the quality and features. I still give it 5-stars (even though it is not the same model I am used to). It has all of the features, plus more, that I am used to. This product is great, and if you need more USB-3.0 ports, just buy an adapter to add more ports. Instead of 2 ports from this model, I added another adapter and now have 5 ports :)

Working like a charm and just what I needed to get me up and running.

I bought this hub about 2 years ago and I really like the small form factor, and the prospect of all the extra I/O ports. Unfortunately when pushing two or even just one external display the hub overheats and the monitor/s no longer receive signal. I think with some active cooling this little guy could be a good buy, but I'm going to recommend against it.

After update on Mac OS it stopped working, even before update it was 50-50 depends on what mood this thing was. Support is useless.. Buying Belkin let see how that one does. Purpose dual HDMI output,charging, USB, Ethernet and everything else work fine.

I have used this product for more several months in my Mac. First, you have to download the drivers, and install them. You have to follow a very careful process in order to do that. Since day number one, the product keeps crashing and you have to reconnect the product to a different port and pray that it works. Sometimes it works, and sometimes it doesn't. Sometimes it crashes and starts working right away, sometimes it refuses to work. It crashes enough for me to seriously consider buying another port, which is what I am going to do right now. Obviously with a different brand that sells products that actually work. I tried to return it. They said they first need to receive the product before I can get a replacement, and also you have to request a label, otherwise you will have to pay for yourself. Do not even bother. Just buy the more expensive docking stations because this is plainly deficient.

I purchased this on 11/30/2018. It worked well until January 8, 2019. I was using this with my Windows Surface Book 2. Out of the blue I lost my internet connection. Then I notice the ethernet connection cycling (connect/disconnect/connect/disconnect/etc). I filled out a trouble ticket with j5create. They never responded. So I called their customer service number and lucked up and reached someone. They did their troubleshooting and confirmed that the unit needed to be replaced. They said I would receive an email with the instructions on how to replace the unit. The email only asked for my name and email address (which I had already given them on the phone and obviously they had my email in order to send me an email). I've heard nothing from them since. I've been calling for 3 days now and you can't reach a customer service rep. You will stay on hold for 10 minutes then This company completely sucks! If it bothers you to throw away $120, then stay away from this USB Type-c Dual HDMI Mini Dock (JCD381) and j5create. When it works, its great. But once it stops, you are on your own. Basically there is NO WARRANTY!

This device gets really hot. Any application moved to the monitor that is connected via the docking station is problematic. Excel becomes super sluggish. Word lags tremendously. Doesn't matter the application or manufacturer, it will respond much differently on a monitor hooked to this docking station versus the original monitor. When the monitor is hooked directly to the laptop, the issues go away. It causes issues in network connectivity. Drops the connection. Run from this device.

I was a little hesitant went buying this product, because I own a MacBook Pro 2018. The other reviews on here about Macs and this product have been less than comforting. I can say from my experience that the product does exactly as advertised. Very happy.

Days of headache trying to make work with a Macbook Pro with M1 Pro chip. Just buy the Apple HDMI adapter and a secondary USB-C - USB splitter. This required updated drivers and 10 additional steps, after all of it, the functionality did not relate to Mac, three finger scroll while on screen scrolled wrong screen, etc.

I got the device so I could bring my work computer home to connect with my home setup. After some hurdles, I got my personal and work computers to utilize the hub. It took me a long time because I hadn't discovered that if you bump the device or USB connector IN THE LEAST, it loses connection. Most of the time, the mouse and keyboard reconnect okay. EVERY TIME, though, I have to unplug the HDMI cable and plug it back in to get the monitors working. Pulling the USB out and back in doesn't fix it. You have to do the HDMI ports. Right now I have a big book sitting on the device so it doesn't move. It works, but for $100, I expect better.

Have had nothing but problems. Power cord is way too short and flimsy. At even the slightest movement one of my two monitors loses connection and goes black. Can’t function this way. You can work two minutes before it happens in one sitting or four hours. It’s very unpredictable. But it’s not reliable. And I’ve spoken to support several times (chat only as phone isn’t an option right now so it takes forever) with no solution. This one’s going back. No more j5 for me.

Package said it worked for Chrome. Video does not. USB 2.0 expansion and power pass through were checked and function but video does not. Same ports function with same monitors using a geem TypeC to HDMI adapter. It's on them. Their website states no Chrome updates are available for this product. Apparently, this product is useless for Chrome by design.

In order to get the HDMI to connect to my Lenova Yoga c930 I had to remove the power cable from the unit. So it works but I need to charge my unit with a second USB. In my Thinkpad it works fine.