Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the USB-C Dual HDMI Mini Dock for its ease of use, HDMI connectivity, overall performance, and compact size. Many find the price point appealing and value the multiple ports and monitor support it offers. However, some customers have reported compatibility issues and concerns about the device's heat generation. A few have also mentioned connectivity problems and expressed dissatisfaction with the cable length.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Doesn't work with Catalina
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a Macbook with the most recent OS or plan to update it, DO NOT buy this product! They have not updated their drivers so my docking station is a brick.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Dwscoggins, I regret to hear about the JCD381 not working with your Catalina Mac. We do have compatible software at this time and if you wish to obtain assistance on getting setup, please reach out to our support team printed on the packaging and an agent will be more than happy to assist. We apologize for the inconvenience and hope to turn things around.
Respectfully,
j5create
Worked great - until it didn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit a few months ago so that I could attach dual monitors to my Lenovo laptop. It worked - then stopped working - then it seemed to resolve itself. Now, I cannot get it to recognize my monitors that are plugged into the J5create HDMI ports. I've tested plugging the HDMI cords directly into my computer (i only have a single port, unfortunately). But this stupid thing will not work. Very frustrating - for $99, it should last more than a few months! I do NOT recommend.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we apologize that the unit is not working properly. To help with troubleshooting our device with you, our contact information can be located on j5create.com under "Support" and we'll be happy to assist you on the issue you are experiencing. Sorry for the inconvenience. Sincerely, j5create.
Works on PC, Issues with Mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this device for about 10 months. My mac kept having issues when waking from sleep where the screen would be blank requiring a hard restart. Sometimes the computer would automatically restart and would show it did so due to an error. Long story short and after several visits to Apple, they refreshed my computer to its original state. When I installed the driver, the issue reoccurred. I removed the driver, the computer is fine. When I use this with my PC, it works fine.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ammcb, I'm terribly sorry to hear about the experience you had with the JCD381. Due to the severity of the situation, we would love the chance to further look into this. Our contact information can be found on the website and casing; if and when you get a chance, feel free to reach out to our support team and if necessary, we will offer an exchange under the manufacturer's two year warranty.
Respectfully,
j5create
- Cons mentioned:Compatibility
Did not work with Macbook air
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my 2021 Macbook Air and external monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand. Thank you.
Terrible - save yourself the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Super complicated setup - installing drivers etc. HDMI port should be a simple plug and play. I have had this for months and not used it because the setup is terrible.
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. If you need assistants for the installation process, feel free to contact j5create Technical Support. Their information can be found on our website under the "Support" tab. Thank you.
DO NOT BUY THIS!! SAVE YOUR MONEY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. You'll be wasting your money. It works great when you first buy it for 3-4 months, and then it breaks. Just like every other dock or dongle they make.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Sincerely, j5 Team.
Yet to get it to work on a laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basically an expensive door stop. Work PC has usb c 3.1 port, but doesn't load drivers and they are not available from j5create. Worse than trash, trash just gets dumped in the rubbish bin. This thing wastes TONS of you time with basically the same result.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi there!
I'm so sorry to hear about this! We are available at our customer service department to assist you and can help you get up and running. Our information is located on the back of all of our product boxes and is available under the contact page on our website. Please don't hesitate to reach out to us and we'll do everything we can to help!
Thanks,
j5create
Doesn't Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy recommended this when I set-up my home office a little over a year ago and it stopped working last week. I have a laptop and 2 monitors, nothing fancy. 14 months later and I'm buying another docking station because this one no longer works.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! If you would contact my customer service team we'd be more than happy to help with this matter. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Warning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy another brand or high end docking station. The wireless mouse barley works, I have to constantly pull the thunderbolt connection out in order to rest the device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello anthony, unfortunately, you may be experiencing RFI. Wireless mouse works off 2.4GHz frequency and works best when connected to a 2.0USB port. or another USB further away form our device. We apologize for the inconvenience. Respectfully, j5.
Just don’t
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HdMi is so finicky. Thought it would get better, with an upgraded computer. Waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that you are using quality HDMI cables capable of handling the resolution and refresh rate of your displays. Poor-quality or damaged cables can often lead to finicky connections. Double-check the settings on your monitors to ensure they are configured correctly. Ensure that they are set to the appropriate resolution and refresh rate for your setup. Make sure that computer has the latest firmware and driver updates installed. Ensure that the dock is receiving adequate power through it's USB-C power-in port. Make sure the power supply is connected and working correctly.
DONT BOTHER WITH j5 create
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST COMPANY EVER. THEY DONT KNOW WHT THEY ARE TALKING ABOUT WHATSOEVER. they had we 100% wipe my computer for absolutely no reason. and there product still isnt working. when i called them and told them what was going on, they hung up on me. TWICE. NEVER DO BUSINESS WITH THIS COMPANY
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened. At most we ask you to roll back an OS and walk you through that steps. Unfortunately that means that if your computer was wiped there was an error in following those instructions or a deeper issue with apple or windows. In the mean time I hope that you have found a device that better suits your needs and you've been able to get up and running to your specifications.
Thanks,
j5create
