Customer Ratings & Reviews
- Model:
- JCD383
- SKU:
- 6185302
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the USB-C Multi Adapter favorably for its USB-C connectivity, ease of use, overall performance, and compatibility with devices like Apple products. Its convenient size and variety of ports are also appreciated. However, some customers have expressed concerns about the adapter heating up during use, its price point, and the cable length.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Beware this adapter overheated and failed!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hardly ever write reviews, but I need to warn people about this USB adapter! I used this device with Macbook and audio interface for voice over. About 3 months after purchase, I added a 4" ring light for Zoom calls and right away the device got very hot. I thought it was an anomaly, however, during the next Zoom call, I got a warning on my Macbook that a device was overheating! The adapter failed - the ring light and the microphone just cut in the middle of the meeting. The adapter was very hot to the touch - I had to disconnect it from my Macbook so it could cool down. Of course, I'm outside of my return/exchange window. So frustrating for an $80 device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, dhvoice, we greatly value your input as we constantly seek to improve. It is expected that the JCD383 USB Type-C Mini Dock will get very warm-to-moderately hot, but is certainly no need for alarm. We have stressed tested the JCD383 USB Type-C Mini Dock and have been able to determine that the average maximum operational temperature for the adapter is ~106 °F / 41 °C, while the adapter is under full-load or being used continuously for periods >~ 1hr.
Please also take into consideration, the ambient temperatures will also affect the temperature that the adapter, as well as the computer, will operate at. Apple recommends that you "use your Mac notebook where the ambient temperature is between 50° and 95° F (10° and 35° C)."
https://support.apple.com/en-us/HT201640. In our testing, we have found that for Macbook Pros, the average maximum operational temperature for the adapter is ~100 °F / 37.78 °C to ~140 °F / 60.00 °C, while the computer is under full-load or being used continuously for periods >~ 1hr. The temperature that the Macbook Pro is running at, may also affect the operating temperatures of our USB Type-C multi-adapter. If you are noticing that the JCD383 is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced. In our testing, we have not found the JCD383 to run anything higher than 112°F/44 °C, for periods <10 minutes. Please feel free to reach out to the support team printed on the casing to speak with an agent with questions, comments, concerns. Because the JCD383 is under a manufacturer's 2 year warranty, we are open to exchanging it if you wish. Thank you for your time and we apologize for the inconvenience this caused.
Respectfully,
j5create
Good product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the input's and its got some weight to it so it definitely doesn't feel cheap!
I would recommend this to a friend- Cons mentioned:Heat
Great for travel but not for home network
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel but using on home network with too many devices product heats up.
I would recommend this to a friendBrand response from J5create Team
Posted .Rocketman, in regards to the heat build up, we can understand the concern. Due to electricity running through the dock, this is considered normal; if the JCD383 is becoming too hot to where it is harming you, we recommend seeking an exchange. The JCD383 is covered under a manufacturer's warranty and we'll gladly exchange it for you - Thank you for your time.
Respectfully,
j5create
May not work for printing from laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold to me by Best Buy employee who knew my needs: Printing from new Macbook Pro to Epson 2650 printer. Could not send to printer (bouncing progress bar). Emailed j5create support and was informed I needed a *powered* adapter (more expensive). My adapter did work for downloading photos. This limitation was not mentioned in supporting literature or the product description.
No, I would not recommend this to a friendReview
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what claims to do after downloading the required software.
I would recommend this to a friend- Cons mentioned:Heat
Buyer Beware!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING! This product does not come with any warranty. This dongle gets very hot and even though I only bought it in August 1922, the HDMI port no longer works! I edit videos weekly and the HDMI port began to not work 8 months later. Sporadically works for a few minutes then quit. Brought it to my local Best Buy store she said it is not covered under my total tech plan, because there is NO warranty originally with this product. Complete waste and loss of money!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi Adapter comes with a 2-year limited warranty. Generally, adapters emit heat as a normal part of its operation, especially if the USB-C pass-through charging and/or all ports on the hub are utilized. Please note that hotter operating temperatures can be expected. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Solid quality adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid. Nice build quality. Works great with my Apple products.
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchased, outstanding service. Will shop here again
I would recommend this to a friend- Cons mentioned:Heat
mine gets too hot, ethernet connect not dependable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got almost too hot to touch while using the powered USB to charge a phone. When plugged in with Ethernet it seems to work intermittently, When in use during a Zoom meeting while this device was only connect to ethernet and the computer it dropped out of the session multiple times until I finally unplugged it and went back to using wi-fi.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I am sorry to hear of any issues that you may be experiencing with your JCD383. It is expected that the JCD383 USB Type-C Mini Dock will get very warm-to-moderately hot, but is certainly no need for alarm. We have stressed tested the JCD383 USB Type-C Mini Dock and have been able to determine that the average maximum operational temperature for the adapter is ~106 °F / 41 °C, while the adapter is under full-load or being used continuously for periods >~ 1hr. Please also take into consideration, the ambient temperatures will also affect the temperature that the adapter, as well as the computer, will operate at. If you are noticing that the JCD383 is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced. In our testing, we have not found the JCD383 to run anything higher than 112°F/44 °C, for periods <10 minutes. Please feel free to reach out to the support team with more questions printed on the casing and an agent will be happy to help and exchange if necessary.
Respectfully,
j5create
Yay! Stable Internet connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is doing exactly what I need it to, which is connect my laptop directly to the internet.
I would recommend this to a friendWorks for my MacbookPro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one seems better than the other option. You don’t have to be super-careful how you have it hooked up. Won’t bend/break like the other more expensive model.
I would recommend this to a friendBrand response from J5create Team
Posted .No wrong way of connecting to the Mac; the JCD383 quickly adds HDMI, Ethernet, charging capabilities, SD card reading and more in one making this a handy adapter for your needs.
Cordially,
j5create
Adapter for usb
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it as I like using a mouse, the AirMac is not touch screen
I would recommend this to a friend- Cons mentioned:Cable length
Disappointing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable is too short. Constantly having to reach around the back of my computer to plug anything in. First week of use I lost two thumb drives (became corrupted and unrecoverable). I stopped using it. Not worth what I paid for it, but I purchased it under the advice of a customer service rep in the store.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, we keep the host connection at a reasonable length to avoid signal degradation. In order to narrow down the exact issue you are experiencing, we recommend contacting support by Live Chat or a Support Ticket and a specialist will be ready to assist in resolving this. Our phone support will temporarily be unavailable due to COVID. Cordially, j5.
It gets the Job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a USB adapter, this really gets the job i was looking to get done done.
I would recommend this to a friendiPad Adapter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do a lot of presentations for work and it’s perfect for my needs.
I would recommend this to a friend- Cons mentioned:Heat
Does What it Is Supposed to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it is supposed to do, but this little box gets hot, real hot.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bama, I appreciate you taking the time to leave a review on the JCD383. Although this can be concerning, we totally understand and would like to reassure you this is normal under operating conditions. If in the case, it is smoking or harming you, please do not hesitate to contact the support team and we'll be more than happy to exchange it for you under the manufacturer's two-year warranty.
Respectfully,
j5create
Good quality USB-C hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All functions work properly and reliably under load. The ability to pass-through power frees up a USB-C port on the computer and the USB charging port works well with peripherals that need the extra oomph.
I would recommend this to a friendBrand response from J5create Team
Posted .Working under load and charging peripherals in one makes the JCD383 a great add on - thanks for taking the time to leave us a review!
Sincerely,
j5create
- Cons mentioned:Price
Sales
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't fix my computer but It is too expensive. I bought the properly for my computer for $19.99
I would recommend this to a friendBrand response from J5create Team
Posted .For better accommodations, we recommend contacting the support team on the device packaging in order to speak to a representative and assist you in finding a device that will best help meet your needs.
Respectfully,
j5create
Good adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With only 2 USB-C ports and no USB-A ports, this was the perfect solution for my MacBook Air
I would recommend this to a friendSub-c hub
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard of this manufacturer but it had all the features I was looking for so I got it. Has a good feel to it with its metal housing made it feel pretty durable.
I would recommend this to a friendBrand response from J5create Team
Posted .Thank you for choosing our product. Enjoy your multi-adapter.