Customer Ratings & Reviews
- Model:
- JCD383
- SKU:
- 6185302
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the USB-C Multi Adapter favorably for its USB-C connectivity, ease of use, overall performance, and compatibility with devices like Apple products. Its convenient size and variety of ports are also appreciated. However, some customers have expressed concerns about the adapter heating up during use, its price point, and the cable length.
This summary was generated by AI based on customer reviews.
Won't buy again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect to everything. Had issues connecting multiple devices.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi Adapter requires a computer to support DisplayPort Alt Mode and Power Delivery over USB-C. Without those features, this device will not be compatible to your computer. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Could have a better connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the port that connects to my PC isn't very good. It should not glitch out if the device gets moved a hair.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bad connections can be frustrating, we understand and apologize. In order to narrow down what the issue could be, we would value the opportunity to troubleshoot this and offer an alternative if we're unable to resolve it. If interested, technical support can be obtained by contacting support on the packaging and a representative will be glad to help.
Respectfully,
j5create
SHORTCOMINGS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store. Item did not have adequate number of ports for internet line, HDMI and USB accessories.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi,
If you have any questions or need suggestions about any of our devices the j5create customer support team is available to assist. Our team not only can help troubleshoot they can make recommendations based off of your needs and computer system.
Cheers,
j5create
- Pros mentioned:Compatibility
Perfect
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this to connect my computer to my tv and it worked perfect.
I would recommend this to a friend - Cons mentioned:Heat
Couldn't stand the strain.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heated up under use of 3 monitors. Wasn't built for heavy use.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Steve,
Thank you for sharing your review for the Mini Dock.
It is expected that the JCD383 USB Type-C Mini Dock will get very warm-to-moderately hot, but is there no need for alarm.
We have stressed tested the JCD383 USB Type-C Mini Dock and have been able to determine that the average maximum operational temperature for the adapter is ~106 °F / 41 °C, while the adapter is under full-load or being used continuously for periods >~ 1hr.
Please also take into consideration, the ambient temperatures will also affect the temperature that the adapter, as well as the computer, will operate at.
However, if you are noticing that the JCD383 is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced.
In our testing, we have not found the JCD383 to run anything higher than 112°F/44 °C, for periods <10 minutes.
Thank you,
j5create
- Pros mentioned:Usb-c
6 weeks in and stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this to use with a new laptop that had minimal USB ports. This worked well for the first 6 weeks, then today it decided to stop working. Of course I tested the items plugged into the adapter, they work when plugged into other USB ports. Of course it happened outside the return window.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jade12, I regret to hear the JCD383 stopped working after only 6 weeks. In order to narrow down the root of the issue, please feel free to reach out to the support team and seek an exchange. The JCD383 is covered under a manufacturer's two year warranty and if still within the time frame, we will gladly exchange it for you.
Respectfully,
j5create
Meh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Served it’s purpose, except the charging port didn’t work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Computers must support "Power Delivery" for pass-through charge over USB-C. Please make sure a power-brick is 65W or higher. The device supports up to 100W. The BC 1.2 Fast Charging port supports up to 2.4A for mobile devices. ** Feel free to contact j5create Technical Support if you require further assistance. Thank you.
- Pros mentioned:Usb-c
Perfect tool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new laptop did not have anywhere near enough ports for what I needed it for, this is the perfect accessory.
I would recommend this to a friendBrand response from J5create Team
Posted .Right accessory with the necessary capabilities; the JCD383 supplies ports for video output, Ethernet connectivity, charging capacities, SD card reading and USB ports for peripherals all in one making this a handy device for working at home, or office.
Thanks for the review,
j5create
Does what it needs to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it's supposed to be for the most part. Does not charge device when used in line with charger
I would recommend this to a friendBrand response from J5create Team
Posted .Computer must support Power Delivery for pass-through charge.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return this item because it did not have enough ports
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab and a specialist will be ready to assist you. Thank you.
Good value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but it is similar to other competitors brands.
I would recommend this to a friendBrand response from J5create Team
Posted .The Multi Adapter is perfect for small workspaces, home offices and for on-the-go. Thank you, Beevee20.
- Cons mentioned:Heat
Died a hot death within 5 minutes!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got very hot and burned out within 5 minutes on its very first use!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Multi Adapter. The adapter does warm but should not get hot enough to where it can harm you. The product comes with a 2 year warranty that allows you to swap a defective product with a working one. Our customer support team can assist you with the warranty process. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
delivers on intended function ... slight lag in pe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivers on intended function ... slight lag in performance
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
You feedback is appreciated. If you would like any troubleshooting with the lag that you experiencing you can contact our customer service team and they will be happy to help you. They can provide assistance by email, phone, or live chat. Contact information can be found on the product packaging and on our website under the ‘Support’ drop down.
Thank you,
j5create
- Cons mentioned:Heat
Not worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product gets extremely hot. HDMI has never worked on this. It seems to work ok as just a USB hub.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi Adapter requires a computer to support DisplayPort alt mode transmit audio and video signals via HDMI. Generally, adapters emit heat as a normal part of its operation. Please note that hotter operating temperatures can be expected when the USB-C pass-through charging and/or all ports on the hub are utilized.
adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a little issue with this and was told by a computer guy that if they don't plug into an electrical outlet, they are not totally reliable. I wouldn't buy it again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Multi Adapter connects directly to a computer that will support PnP devices. Please refer to the manufacturer of your hardware for more information on your device. The PD port allows pass-through charge to your laptop and additional power to USB ports. For more information, please contact our Support Team by Live Chat or Email, In order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Pick another brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 3 months. The card reader went out then the Ethernet port went out
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab. Thank you.
- Cons mentioned:Heat
Eh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great however, got really hot really quick. 112F hot! I used this for djing and had to return it because let’s face it parties are outside where it’s already warm, don’t need a disaster to happen mid party.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am sorry that you have encountered this issue with your J5Create device. This device will safely operate up 118 F. Having more devices plugged into the adapter will cause it to get hotter. Safety is a concern in our product development process. If you feel that the device is too hot we offer a warranty exchange service.
I am sorry if this device was not suitable to your needs. If you do consider J5Create products in the future please know that our customer service team will be more than happy to assist you with any questions or problems by email, chat, or phone under the Support tab. All of the contact information can be found on our website or on the device packaging.
Only sort of iPad capable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge iPad we use this to enable a monitor, keyboard, and mouse for the latest iPad Air. It has a usb c port for you to plug in the charger but it never makes it to the iPad so you can only run it off of battery
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure the power-brick is 65W or higher. The USB-C power-in port can support up to 100W pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Thank you.
How to stay connected!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the age we live in of options,this how to connect and stay that way!!!!!!
I would recommend this to a friendBrand response from J5create Team
Posted .The JCD383's various capabilities make it easy to add an HDMI monitor, Ethernet connection, USB ports for peripherals and even SD card reading all in one - simply plug it in and done.
Gratefully,
j5create
I will have to return this item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will have to return this item-it wasn’t what I wanted.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize the JCD383 was not what you were looking for and we would value the opportunity to discuss other devices that may be a good fit for your needs; if interested, our support information can be found on our device packaging.
Sincerely,
j5create