Customer Ratings & Reviews
- Model:
- JCA374
- SKU:
- 5602501
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the USB-C Multi-Adapter for its HDMI functionality, ease of use, and overall performance. Users appreciate its connectivity options and compact size, as well as its compatibility across different operating systems. However, some customers have expressed concerns about the product's price, power delivery, and heat generation.
This summary was generated by AI based on customer reviews.
Failed to work on ethernet and HDMI
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was never able to get the ethernet to work through the adapter. The HDMI doesn't work on through this adapter to my monitor. Not helpful product, especially for the price. Bottom line, I won't buy this brand again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Pete, I sincerely regret to hear about the experience you had with the JCA374. Depending on the OS you are using, different installation instructions apply. In order to better understand the setup, we strongly recommend contacting support and a specialist will be more than happy to get you setup in no time.
Respectfully,
j5create
Doesn't even work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with an HP Spectre 360. Doesn't work out of the box. Plugged in the power, plugged it into computer. Dead on arrival. Sure takes the fun out of a new machine when you can't count on the peripherals you need.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 Please refer to the manufacturer of your hardware for more information on your device
does NOT work!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchase for MacBook Pro, use the HDMI cable to connect an HP screen and it did not work it would not even charge my laptop! disappointed!! Best Buy, please sell good stuff, NOT JUNK!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi luli, we are really sorry to hear about your negative experience with the JCA374. There is some troubleshooting that can be done in order to determine defectiveness in the JCA374 and if possible, we would advise to reach out to the technical support team for assistance. In the case where the adapter is deemed to be defective, we would exchange it for another under the manufacturer's 2 year warranty. Thank you for the review.
Respectfully,
j5create
Don't buy if using windows
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having trouble using this with my windows laptop THO it does work with chromebook and samsung dex
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This device features PnP but a Chromebook must support DP Alt Mode and PD over USB-C. Same thing goes for the Samsung device. For DeX Mode, Open Settings, then select Connections > From Connections, select More connection settings > From here, select HDMI mode > Select Samsung DeX. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Doesn’t with with macOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and call support and it don’t even support macOS. They had me install the same driver 5 times. Ridiculous.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jonah,
I'm sorry to hear that you're having issues with our device! I hope that if you would contact us again we can help you find the correct device for your computer and get you up and running.
Thanks!
j5create
Never connected after the first use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine only lasted 10 minutes and never worked again. I just returned it. I have a brand new MacBook Pro,
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Symone!
I'm so sorry to hear about this! When things like this happen, we do recommend contacting customer service since they are trained on how to fix issues like this and do exchanges when needed. I hope that you've been able to get up and running in the mean time however!
Thanks,
j5create