Customer Ratings & Reviews
- Model:
- JCD373EW
- SKU:
- 6584028
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the overall performance, ease of use, and connectivity of the USB-C Multi-Port Hub. Many find the variety of ports, USB-C functionality, and power delivery to be valuable additions, along with its compatibility and size. However, some customers have noted that the device can heat up quickly, and a few have experienced issues with audio quality.
This summary was generated by AI based on customer reviews.
Do Not Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this device. It disables your laptops touchpad permanently after you remote it from your laptop. This has happened to two laptops so far.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Multi-Port Hub with Power Delivery. Our products should not cause permanent damage to your laptop's touchpad. Our customer support team can help assist you with determining what the issue could be and with finding a solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Great device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, and it is very useful to use for school or work.
I would recommend this to a friendextra AC adapter needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you'll need an extra AC adapter to power this device; there were just too many wires everywhere; returned
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Multi-Port Hub is powered when connected to a computer via USB-C host connection. The USB-C power-in port is for pass-through charge. It does not require a AC adapter. Cordially, j5.
What is this?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be good for something but the young man who sold it to me said it would solve my problem but neither my techie son or son-in-law could tell how. If I hadn’t lost the receipt I would have returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires that a computer must support an available USB-C port with DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery 2.0 or 3.0 to allow pass-through charge. This Multi-Port Hub is a PnP device and will use a computer's hardware features to work. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing didn’t work, do not buy it’s a waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires a computer to support DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. Please refer to the manufacturer of your hardware for more information on your device.
Much Needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! This product is much needed with these new computers
I would recommend this to a friendWaste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke it after 2 weeks. I bought it in December used for a week then traveled for 3 weeks left it at home l when i came back I used for 1 week and then it stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear that our device is not working. Please check if your computer has any available updates through your manufacture's website (Brand of computer) such as Bios, drivers, chipsets, etc. This device is Plug n Play, no drivers but requires your computer's hardware to support PnP devices and is up to date. ** If you require further assistance; please contact our customer service. Their info is located on our website under the "Support" tab. Our phone support will temporarily be unavailable due to COVID situations but Live Chat or Email is available This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Cordially, j5.
Didnt work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I plug it in to my laptop and it didnt work. Tried emailing support for drivers and nothing back from them. Feels cheap and not worth the money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery is a PnP, no drivers needed. However, this device will require DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery 2.0 or 3.0 to allow pass-through charge. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
USB hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was a good product but just a little over priced
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for your review and I understand purchasing any product can be an investment. We appreciate your business. With gratitude, j5create
Don't bother to purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the purchase.. It either connects or not when devices are plugged in. Or it disconnects while using.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the devices you are connecting to the hub are compatible with Power Delivery and can draw power from the hub if needed. Some devices may have specific power requirements.
Ensure that the hub is receiving sufficient power from the power source (e.g., wall adapter, laptop). Insufficient power can cause the hub to malfunction or disconnect intermittently, especially if connected devices draw more power than the source can provide.
Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the Support tab. Thank you.
Good while it worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good at first.Stopped working after 2 months.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. Thank you.
Hub is Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is trash quit working returned it got.a replacement it quit working as well. Don't waste your time or money,
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires that a computer supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features through a USB-C port. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Wast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also trash, had to return this. Not worth the money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your multi-port hub. In order to charge with the multi-port the USB-C port on your device must support Power Delivery. The USB-C port on your device must also support DisplayPort Alternate Mode for video output.
J5Create- Multiport is really bad.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is really bad. No port is working within a span of 1-year usage. Please don't buy this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 from a computer. Please refer to the manufacturer of your hardware for more information on your device. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab. Thank you.
Quick failure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one about four months ago, just failed. Will no longer deliver video..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing, Their information can be found on our website under the "Support" tab. Thank you.
3.5 MM issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item because the 3.5MM plug did not work. Could have been just a bad unit. Decided to go for something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the 3.5mm audio cable is securely plugged into both the hub's audio port and the audio input on your external device (e.g., headphones or speakers). On your computer or device, check the audio settings to ensure that the output is correctly set to the 3.5mm port on the hub. Restart your computer or device to refresh the audio settings. Ensure that your computer's audio drivers are up to date, as outdated drivers can sometimes cause issues with audio peripherals. It's possible that you received a defective unit, and the manufacturer should be able to assist you in resolving the issue or providing a replacement if necessary.
Avoid
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Broken pieces moving on the inside. You can hear them moving when you tilt it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab. Thank you.
Cheap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware. Using both USB causes issues with my Surface Pro. Poor engineering.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing . Their information can be found on our website under the "Support" tab. Thank you.
Not functioning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The USB-C doesn’t work, totally dissatisfied, since I opened it can I still exchange it without the packaging?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to properly help with trouble shooting with you. Their information can be found on our website under the "Support" tab. Sincerely, j5.
Poor choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible- didn’t work and sales person oversold the product
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires that a computer supports an available USB-C port with DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. Thank you.