Customer Ratings & Reviews
- Model:
- JCD373
- SKU:
- 10757565
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Check compatibility first!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This j5create unit is (unbeknownst to me) incompatible with my HP Spectre x360 laptop for reasons I don’t understand. I will be returning it. It worked well for a few weeks then just stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD373 is a Plug n Play device, no drivers needed. However, computer must support DP Alt Mode and PD. Please check if there was any updates available for your computer such as BIOS, S/H Drivers, etc. We apologize for the inconvenience. Kindly, j5.
Bends & breaks easily
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t hild up its own weight and if you plug something in, it bends further out of shape. Need to keep it ekevated to work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We recommend that the USB-C Multi-Port Hub with Power Delivery rest on a flat surface for proper functionality instead of dangling.
poor customer support for j5create
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as stated this j5create does not support my monitor and their customer support is terrible ... they will not correct my problem .. all they says they do not understand it.... I tried two of the same model docks and neither support my monitor. ... and no one cares,
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires an available USB-C port via computer that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Without those features, this device will not work for your monitors. Please refer to the manufacturer of your hardware for more information on your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
USB c multi port hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my use on my laptops. Somehow, Best Buy carries a lot of peripheral components that is essential for my needs.
I would recommend this to a friendTry a different item; didn't work as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to download pics from my camera's SD card into my laptop. The sales rep recommended this hub/card reader. Didn't work. Kept crashing. Tried to see if there was a software update on the manufacturer's website, but this device isn't even listed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery is a PnP device, no drivers are required. In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Sad surprise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago and after three weeks of use with my laptop, the HDMI port is unstable. Tried to take it back and found out they won't accept a return after two weeks.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Multi-Port Hub with Power Delivery. In order for the HDMI port to work with your laptop the USB-C port on your laptop must support DisplayPort Alternate Mode. The product also comes with a 2 year warranty that allows you to replace defective product for a working one. For assistance with the warranty process please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two of my posts do not work. I lost my receipt. I need to bring it back to exchange for a new one.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Poor transfer of charging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it actually slowed down the charging on my laptop. My laptop is supposed to charge at 60Hz, this slowed it down to 50Hz
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The PD port supports up to 60W but it also provides additional power to the USB ports at the same time when charging your computer. Cordially, j5create.
Not too great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low wattage pass through device. Systems won’t function at peak capacity.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery provides up to 60W. For higher PD the JCD533, JCD542, JCD383 and much more provide up to 100W.
Do Not Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this device. It disables your laptops touchpad permanently after you remote it from your laptop. This has happened to two laptops so far.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Multi-Port Hub with Power Delivery. Our products should not cause permanent damage to your laptop's touchpad. Our customer support team can help assist you with determining what the issue could be and with finding a solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
usb c multi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this one is not working good bad ? i dont like it im not happy too.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires that a computer must support DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. This Multi-Port Hub is a PnP device and it uses those features with-in a computer to function. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
I liked it when it worked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great when it did work but it broke a few days after using it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery is a PnP device that works with a computer's system as soon as they are connected. Please contact the Manufacture (of your computer) Support to have them check if there are any available updates and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Extremely disappointed!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unpackaged the hub, got it to read one single SD card of photographs to transfer onto my laptop. THEN IT DIED..... Would not read/transfer any other SD cards. Way too expensive for a one-time-use.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
What is this?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be good for something but the young man who sold it to me said it would solve my problem but neither my techie son or son-in-law could tell how. If I hadn’t lost the receipt I would have returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires that a computer must support an available USB-C port with DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery 2.0 or 3.0 to allow pass-through charge. This Multi-Port Hub is a PnP device and will use a computer's hardware features to work. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Great device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, and it is very useful to use for school or work.
I would recommend this to a friendThing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing didn’t work, do not buy it’s a waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery requires a computer to support DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. Please refer to the manufacturer of your hardware for more information on your device.
extra AC adapter needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you'll need an extra AC adapter to power this device; there were just too many wires everywhere; returned
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Multi-Port Hub is powered when connected to a computer via USB-C host connection. The USB-C power-in port is for pass-through charge. It does not require a AC adapter. Cordially, j5.
Much Needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! This product is much needed with these new computers
I would recommend this to a friendDidnt work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I plug it in to my laptop and it didnt work. Tried emailing support for drivers and nothing back from them. Feels cheap and not worth the money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Port Hub with Power Delivery is a PnP, no drivers needed. However, this device will require DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery 2.0 or 3.0 to allow pass-through charge. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke it after 2 weeks. I bought it in December used for a week then traveled for 3 weeks left it at home l when i came back I used for 1 week and then it stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear that our device is not working. Please check if your computer has any available updates through your manufacture's website (Brand of computer) such as Bios, drivers, chipsets, etc. This device is Plug n Play, no drivers but requires your computer's hardware to support PnP devices and is up to date. ** If you require further assistance; please contact our customer service. Their info is located on our website under the "Support" tab. Our phone support will temporarily be unavailable due to COVID situations but Live Chat or Email is available This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Cordially, j5.