Customer Ratings & Reviews

Hello,
Your feedback about the cable is appreciated. If there is an issue with the cable losing connection please make sure that there is some slack in the cable. Stretching the cable can cause the USB to lose connection with your device. If you continue to have difficulties you may consider contacting our customer service team to assist with troubleshooting. Contact information for customer support is on the device packaging and on our website under the ‘Support’ tab. Have a good day.
Thank you,
j5create

Hello,
The JCC153G is a plug and play device, however it does require that your phone have a UJSB-C port that supports a feature called display port alternate mode. Not all USB-C ports support this feature. If you have any questions you can contact the j5create customer support team. Our contact information is printed on the product package and can be found on the j5create website.
Thank you,
j5create

Hello,
For this cable to work you will need to plug the USB-C into a port that supports display port alternate mode. If you have any questions about the functionality or compatibility of j5create products our customer support team would be happy to assist. You can find our contact information conveniently printed on our product packaging.
Thanks,
j5create

Hi there!

I'm so sorry to hear that you had difficulty with our device. When this happens, we do recommend contacting our Customer Service department we we will be more than happy to assist with issues like this. Our information can be found on the back of all of our product boxes as well on the contact page of our website.

Thanks,
j5create

Hi!

I'm so sorry to hear about this! I'll pass this along to my team so we can take it into consideration for further products and updates.

Thanks,
j5create

Junebug, I'm sorry to hear about the experience you had with the JCC153G. Due to the PnP nature of the cable, this may not work on everything. Your phone, computer or tablet requires video output capabilities via USB-C. In the case the device does not support such feature, this will not work. As an alternative, we have different adapters available and we may be able to make recommendations by contacting support on the j5create site.
Respectfully,
j5create

Mike127, I regret to hear about the JCC153G not fitting into your Mac. If you have a cover on your computer, I recommend removing it and try connecting again. In the case where it still does not fit, we suggest calling in to speak with a rep and they will gladly assist you in narrowing down the root of the issue. If determined to be a factory defective cable, we will happily exchange it for you. I apologize for the troubles you experienced and hope we may still assist.
Respectfully,
j5create

Hi Abdullah!

I'm very sorry to hear about this issue you're having. If you would reach out to our customer service department, we can see about helping you correct the issues you have with our device.

Thanks,
j5create

Hi!

I'm so sorry to hear about that! My Customer service team is always available to assist whenever issues pop up. Our information is located on the back of all of our product boxes and on our website.

Thanks,
j5create

We're sorry to hear the JCC153G cable did not meet your expectations. If possible, we would love the opportunity to turn this experience around and discuss other devices available. Technical assistance can be obtained by contacting support on the packaging and a rep will be ready to help.
Respectfully,
j5create

MayraG24, We're sorry to hear the JCC153G did not work with your projector. Depending on your Mac's capabilities, we may be able to recommend a PnP model. If you're still in the market for an adaptor, please reach out to support and an agent will gladly point you in the right direction.
Respectfully,
j5create

Hi,
For this cable to function with your phone your phone needs to support a feature called display port alternate mode. Currently not all phones have this feature. You will need to check your phone’s manufacture specifications to verify if your phone has this feature.
Have a good day,
j5create

Good Afternoon Jimmyd, we sincerely apologize that the JCC153G did not work out for you. If you have a phone that you were attempting to use the JCC153G with, it would require a feature called DP alt-mode and if the phone does not support such feature than the JCC153G would not work for you unfortunately. In that case, we would recommend the JUA165C instead and with a simple phone app download it would work for you.
** We sincerely apologize for the inconvenience this may have caused you. Please feel free to contact us at your earliest convenience for questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation. Thank you.

Hi!

I'm very sorry for the inconvenience that this has caused you. If you would contact my customer service team we'd be more than happy to assist you with any issue you may be having. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.

Thanks,
j5create

Tones, in the case where the JCC153G is showing for a few seconds, then it stops, this could be due to a defective cable or something such as a protective cover impeding a proper connection. In such situations, we recommend reaching out to support and seeking assistance; an agent will happily lend a helping hand.
Respectfully,
j5create

Available DisplayPort Alternate Mode over USB Type-C connector, must be supported.

Snipir, We regret to hear about the JCC153G not working with your Motorola Z3 Play. Because the USB-C to HDMI cable requires that your device support video output via USB-C, this would not work due to the limitations of the phone in this case. Instead, we recommend taking a look at the JUA165C and that will work for you.
Respectfully,
j5create

LoneBunz, Thank you for leaving a review. Depending on what you are trying to accomplish, we may have devices to fit your needs. In order to make suggestions, we recommend contacting the support team and an agent will be more than happy to answer any questions you may have.
Respectfully,
j5create

Working to one's expectations is great to hear from the customer; when it comes to length, we may have other options available that may better fit your needs. If interested, our contact information can be found on the packaging and a rep will be happy to discuss alternatives with you.
Sincerely,
j5create

Quality in every detail - the JCC153G supports up to 4k resolution @ 60 Hz providing a one-of-a-kind experience for watching videos, or for simply working.
Regards,
j5create