Customer Ratings & Reviews

Mona, I regret to hear about the horrible product experience you had with us. In order to best assist you, we would love the chance to obtain more information on your devices and accomplishments desired. If you wish to speak with a rep on compatibility, please reach out to support mentioned on the casing and an agent will be more than happy to lend a helping hand.
Respectfully,
j5create

Hello,
We really appreciate your feedback on the pricing of the cable. We back all of our products with a 2 year limited warranty. We also have U.S. based customer service that can assist with set up and troubleshooting over the phone, by email, or through live chat. We feel that our service adds value to all of our products Thank you for your review.
Have a good day,
j5create

Computers must support "DisplayPort Alt Mode" over USB-C for video out. Please refer to the manufacturer of your hardware for more information on your device. Cordially, j5.

Hello,
To use the JCD153G you need to plug it into a USB-C port that supports a feature called display port alternate mode. Not all USB-C ports have this feature. You will need to check your computers specifications to see if it has this feature.
Have a good day,
j5create

Please contact our customer service by Live Chat or Email. Their info is located on our website under the "Support" tab. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Cordially, j5.

Kunal, because the JCC153G is a plug and play model, it requires that your phone support video output capability via USB-C. Because of the limitation here, we recommend the JUA165C and when you download the required app on your phone, that will allow connectivity to a display. If you would like more information, please reach out to support and a specialist will gladly help.
Respectfully,
j5create

Hi Manda!

I'm really sorry to hear about that. Please don't forget that my customer service team is always available to assist you whenever you need. The information to contact us can always be found on our website under the contact page and on the back of all of our product boxes.

Thanks,
j5create

Unfortunately, the Video Cable will not work with Samsung A series phones. It does not support DisplayPort over USB type-C for video out when connecting via HDMI.

Hello,
The JCC153G is a plug and play device, however it does require that your phone have a UJSB-C port that supports a feature called display port alternate mode. Not all USB-C ports support this feature. If you have any questions you can contact the j5create customer support team. Our contact information is printed on the product package and can be found on the j5create website.
Thank you,
j5create

Hello,
For this cable to work you will need to plug the USB-C into a port that supports display port alternate mode. If you have any questions about the functionality or compatibility of j5create products our customer support team would be happy to assist. You can find our contact information conveniently printed on our product packaging.
Thanks,
j5create

Hi!

I'm so sorry to hear about this! I'll pass this along to my team so we can take it into consideration for further products and updates.

Thanks,
j5create

Hi there!

I'm so sorry to hear that you had difficulty with our device. When this happens, we do recommend contacting our Customer Service department we we will be more than happy to assist with issues like this. Our information can be found on the back of all of our product boxes as well on the contact page of our website.

Thanks,
j5create

Junebug, I'm sorry to hear about the experience you had with the JCC153G. Due to the PnP nature of the cable, this may not work on everything. Your phone, computer or tablet requires video output capabilities via USB-C. In the case the device does not support such feature, this will not work. As an alternative, we have different adapters available and we may be able to make recommendations by contacting support on the j5create site.
Respectfully,
j5create

Mike127, I regret to hear about the JCC153G not fitting into your Mac. If you have a cover on your computer, I recommend removing it and try connecting again. In the case where it still does not fit, we suggest calling in to speak with a rep and they will gladly assist you in narrowing down the root of the issue. If determined to be a factory defective cable, we will happily exchange it for you. I apologize for the troubles you experienced and hope we may still assist.
Respectfully,
j5create

Hi Abdullah!

I'm very sorry to hear about this issue you're having. If you would reach out to our customer service department, we can see about helping you correct the issues you have with our device.

Thanks,
j5create

Hi!

I'm so sorry to hear about that! My Customer service team is always available to assist whenever issues pop up. Our information is located on the back of all of our product boxes and on our website.

Thanks,
j5create

We're sorry to hear the JCC153G cable did not meet your expectations. If possible, we would love the opportunity to turn this experience around and discuss other devices available. Technical assistance can be obtained by contacting support on the packaging and a rep will be ready to help.
Respectfully,
j5create

Hi,
For this cable to function with your phone your phone needs to support a feature called display port alternate mode. Currently not all phones have this feature. You will need to check your phone’s manufacture specifications to verify if your phone has this feature.
Have a good day,
j5create

Good Afternoon Jimmyd, we sincerely apologize that the JCC153G did not work out for you. If you have a phone that you were attempting to use the JCC153G with, it would require a feature called DP alt-mode and if the phone does not support such feature than the JCC153G would not work for you unfortunately. In that case, we would recommend the JUA165C instead and with a simple phone app download it would work for you.
** We sincerely apologize for the inconvenience this may have caused you. Please feel free to contact us at your earliest convenience for questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation. Thank you.

Hi!

I'm very sorry for the inconvenience that this has caused you. If you would contact my customer service team we'd be more than happy to assist you with any issue you may be having. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.

Thanks,
j5create