Customer Ratings & Reviews
- Model:
- JCA379
- SKU:
- 11530951
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Not good For a switch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get my Switch to push output thru this to a monitor, so i returned
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I believe that there may be something specific with the Switch hardware preventing it from working with this adapter. I regret to hear that it did not meet your needs.
Have a good day,
j5create
Expensive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost it, so I didn’t really get to use it, I feel like it was pricey
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We hope that you are able to find your JCA379. We feel that if you had the opportunity to use the adapter more you would have felt better about the price. We do our best to keep our product price points competitive.
Have a good day,
j5create
Defective after a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 or 4 months, the screen with the adapter started randomly turning on and off about a month ago, and today the adapter just stopped working completely. Go for a better brand
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team. Their info is located on our website under the "Support" tab.. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Thank you.
Does not work for Netflix Or Hulu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to be able to watch Netflix and Hulu on the tv but it does not work at all for them or for Disney + . I would not recommend this for anyone who wants to do that with there phone .
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for taking the time to leave a review. It sounds like you are running into an HDCP compliance issue. In order for subscription based services to be displayed onto an external display from your computer or phone, your setup, from devices to cables to adapters to software drivers and displays, must all be HDCP compliant.
We confirm that j5create USB display adapters are HDCP complaint.
A few troubleshooting steps that you may want to try:
Ensure your Internet web browser is fully up-to-date
Test with another Internet web browser, e.g. Google Chrome, Mozilla Firefox
Cross-test with a different HDMI cable
Connect the HDMI cable into a different HDMI input port on the display
Restart the device and display
Thank you,
j5create
Terrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after a use of this device for about almost a month it now does not work at all it doesn't display my capture card it breaks up in sound every second I would not recommend!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure your device is up to date. This HDMI External Video Adapter is a PnP device and works with your device's hardware. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Black Screen / MacBook Pro 2017
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, We used this adapter on a MacBook Pro (2017) and it does not stay connected. It is a hit or miss to actually get this adapter to work. Often I would experience black screens when using this adapter.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you are having issues with the adapter staying connected I would recommend contacting j5create customer support for assistance. You can find our contact information at the link below.
https://en.j5create.com/pages/contact-us
Thank you,
j5create
Connection Interruptions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device works, but constantly shuts itself off and takes a few minutes to reset. Impossible to ise for even the simplest of tasks
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Random shutdowns can be indicative of various underlying issues. Here are a few potential causes and troubleshooting steps you can try: Ensure that your device is connected to a stable power source and that the battery, if applicable, is adequately charged. Faulty hardware components, such as a failing power supply, memory modules, or a malfunctioning motherboard, can cause unexpected shutdowns. Contact a technician or the device manufacturer's support for diagnosis. Certain software conflicts or malware infections can cause system instability and result in shutdowns. Run a comprehensive scan with reliable antivirus software and ensure that your operating system and applications are up to date. Ensure that your device has the latest software updates, including operating system updates and driver updates. Outdated or incompatible drivers can cause instability and lead to shutdowns. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
doesnt work with macbook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't know this project doesnt work with Mac products until several attempts to get it to work, then their tech support told us it doesnt 'talk' to the mac yet.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Gadgetguy, We regret to hear the JCA379 did not work with your Mac. Although the JCA379 is a PnP model and no software installation is required, we would recommend contacting the support team again and seeking alternatives. If needed, an exchange will be issued under the manufacturer's warranty.
Respectfully,
j5create
Nope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this just because it is too hard to set up. The product information and setup guide was not readily available online, you have to dig and research. I ended up returning it and going with insignia which works perfectly and is cost effective
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you needed assistance setting up the adapter our customer support team would have been happy to assist. This device does not require any software to be installed to be functional; however it does require to be plugged into a USB-C port that supports display port alternate mode.
Have a good day,
j5create
Discuss this terrible situation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to use and it was recommended fr the wrong thing. Not at all what I asked for sales person was not friendly and definitely made me feel like my purchase did not matter. Very disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In situations where you are looking to add displays to work with, pass through charging and a USB port for accessories and the JCA379 is not working due to the capabilities required by your device, we recommend reaching out to the technical support team printed on the casing. A specialist will be able to discuss the make and model of your device, determine compatibility and offer solutions. I'm very sorry to hear about your experience and look forward to working with you.
Respectfully,
j5create
It does not work even with Pixel 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would allow me to project video out to tv. Why would you ask did I not use Google Cast. Because I travel an hotels have restricted Wi-Fi's that do not allow me to join cast to my phone.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! In cases like this, I recommend contacting my customer service team so that they can assist in getting things up and running again. In the time since your review, my devices have been greatly improved and we continue to make improvements to prevent things like this happening. I hope that you would consider giving us a second chance so that we can show you the difference. Thanks, j5create
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged item to my phone and a power cord to the item, streamed a show from my phone to the tv but a lil over halfway through the show my phone died. Pretty much like it wasnt even charging my phone while it was being used. I'll stick screen mirroring instead of using this product
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Tulsa73, I regret to hear the JCA379 has made a negative impression in regards to your phone dying. If you had the charger connected to the JCA379 and it was not charging, this could be due to you needing a higher wattage power adapter. The JCA379 is capable of supporting up to 60 watts of pass through charging; if you wish to obtain more information as to what could have caused this, please reach out to our support team printed on the casing and a rep will be more than happy to help.
Respectfully,
j5create
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went in shopping around looking to purchase a good quality USB Type-C to HDMI. This is not good quality. Only works when it wants. Couldnt return because I opened the package after the return by date. Ive used maybe 3 times.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device
Product did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using this product on my Mac - didn't work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing a product that does not work is stressful - we understand. To either get the device working properly, or offer a working solution, we would appreciate the chance to troubleshoot. Our contact information can be found on the casing and a rep will be happy to help.
Respectfully,
j5create
Did not work On new Desktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected to my desktop and it would not recognize it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing a device that does not work as intended is inconvenience, we understand and apologize for the experience you had. Because the JCA379 is a PnP model, it may not work for all computers. In order to confirm compatibility or make recommendations for something that will work for you, we recommend contacting the support team printed on the casing and a rep will be glad to assist.
Respectfully,
j5create
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good product and with a very good price.
I would recommend this to a friendBrand response from J5create Team
Posted .Very good device for a good price is what we stand for - the JCA379 is the perfect representation of what we strive for on a daily basis; providing the user with HDMI, charging capabilities and USB port for gadgets makes this a must have - thanks for the input.
Appreciatively,
j5create
Not a good option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It almost fried my computer, shut down everything and did not re-boot when I tried. Had to remove it and use a different hdmi and that worked. Will be returning it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing,. Their information can be found on our website under the "Support" tab. We apologize for the inconvenience. j5cerate Team.
Does Not work for MacBook Pro
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with MacBook Pro. When it did not work, I was told that I should never have been sold it. It was passed 30 days before I used it and was out of luck for replacement.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Kayanne, I'm sorry to hear the JCA379 does not work with your setup. We would love the opportunity to discuss what exactly your needs are. Feel free to reach out to support and a specialist will be ready to lend a helping hand.
Respectfully,
j5create
I had to return the item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung Galaxy 10 cell phone's USB-C cable would not stay connected to the adapter. The adapter would intermittently recognize the connection.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Karen,
I regret that the adapter has caused this issue for you. We will be investigating this issue with loose USB plugs for improving our future products. We appreciate you for taking the time to share your product review.
Thank you,
j5create
HDMI not working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI port didn’t work for me so had to return. YMMV. Good luck
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C to HDMI & USB 3.0 with Power Delivery. In order for the HDMI port to work the USB-C port on your device must support DisplayPort Alternate Mode. If you have any other questions please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.