Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 10224470
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Docking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great prouduct and service. Very helpful and friendly
I would recommend this to a friendj5create docking st. works ok except for HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine at the beginning, but after downloading drivers and updating software, one of the video HDMI adapters stopped working. I spent hours trying to figure out why. Geek squad was not able to help and the j5 website was useless. I exchanged it and the new one did not work either. After three days of trying to figure out the problem, I gave up and ended up using the VGA adapter instead for my second monitor. However, all other plugs/adapters work fine so far.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the operating system you are using e.g. Windows or Mac, there are different installation instructions and we understand it can be frustrating. We apologize for the troubles you experienced and wish to make it up to you. To obtain technical assistance, we highly recommend contacting support printed on the packaging to speak with a specialist and they will be able to answer any questions, comments, concerns you may have.
Respectfully,
j5create
Great add on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great add on for the Samsung Galaxy Book 2 Pro 360. It offers all the connections the Galaxy does not have.
I would recommend this to a friendProduct is inconsistent.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dock in hopes it would be a good fit for my new home office. Covid has definitely changed things. First issue I experienced was that when the computer (16" MBP) was awaken from sleep, the second monitor would not register. I had to disconnect the dock and reconnect it. I reached out to tech support, they had me reinstall the drivers and perform an nvram and smc reset. Worked until the first time I turned off my computer. Once back up the issue returned. I decided to live with it. New issue happened just a few days ago. Wifi started disconnecting when unit was plugged in. Out of nowhere. No changes in connections, software, or new devices. All other hubs and docking stations work fine. The problem is this one. The Apple console logs state the issue is with the Displaylink driver (which is considers legacy). All I have gotten from tech support is a kbase article stating that some devices may cause the issue due to radio interference. Not the issue here. Tech refuses to listen, escalate, or otherwise look for an alternative solution. "Unfortunately, as stated previously; the WiFi disconnecting you are experiencing is due to the radio interference that is caused by the JCD543 when plugged into the computer" Copy and pasted from the reply. Basically "You purchased it, but it doesn't work. We're sorry have a great day!" Stay away from this product or this company's product. I have gotten better support from inexpensive items off Amazon from China.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience that this has caused you. Our customer service team has been trying to get the console log from you in order to further diagnose the issue after the case was escalated up to a supervisor. The issue pertaining to displaylink is not related to our drivers as we use mct, trigger5score, and djvirtualdisplay. We would be more than happy to continue troubleshooting this issue with you. We have seen radio interference with wifi at 2.5gHz since all USB 3.0 devices emit radio signals that operate in this range. Due to you reporting that your computer is reporting an error with displaylink, something that is not considered legacy, your wifi disconnecting could be related to an entirely different set of issues that we can diagnose.
Thanks,
j5create
- Cons mentioned:Compatibility
Disappointed and Frustrated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was recommended by one of the store rep's, so I purchased it. I purchased it as a means for utilizing two monitors with my MacBook Pro. It worked initially for about a week. Since, then I've had nothing but headaches. I have gone back and forth between Mac and j5 developers. Only to find they (j5) are trying to come up with a driver that will work with my Mac.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jesse. we're sorry to hear our device was a disappointment. Unfortunately, for Macs that have the M1 chip, the driver will not work for ports on the HDMI, VGA and Mic. The rest of the port including the HDMI or DP are PnP. If you have any other questions, our contact info will be located on the packaging as well as j5create website. We apologize for the inconvenience this has caused. Respectfully, j5create
Faulty DP or HDMI port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DP or HDMI port barely wants to work after a month of owning the product. I haven't damaged or misused it since I've owned it.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello Ralph, please make sure your computer is up to date on software, drivers, BIOS, etc through your computer's manufacture's website support section. Being behind on updates could cause the j5 device to not function as intended. ** If you require further assistance; please contact the j5create Technical Support team by Live Chat or submit a Support Ticket and we will be glad to further assist you. Their information can be found on our website in the "Support" tab. Thank you.
Docking station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, Compatible for any computing needs. Recommend to all!!
I would recommend this to a frienddocking station
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this docking stations as it allows all your connections to be behind the computer in a neat organizational fashion
I would recommend this to a friendInconsistent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Consistently had issues with one monitor flashing/disconnecting every half hour or so after a few weeks of ownership. Now the dock will not detect a second monitor just over a month after purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Triple Display Docking Station. Our customer support team can assist you with finding the problem and solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Great for what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was the perfect buy for what I needed. I was worried I might need a sound bar, but for my medium size room it was just right.
I would recommend this to a friendCorrectly Picked Up Two Monitors, but Not Ethernet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't need to use the Ethernet port, this dock may be OK. Connections on Zoom kept freezing up. Changing over to Wifi did not help, unless I rebooted the computer. If I did not use the ethernet port, it seemed OK, but that was one of two key reasons why I bought it. On the plus side, this dock did correctly pick up the nonstandard 1920 x 1200 dpi of monitor #2. Two other docks did not. This unit will be returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service department for further information about this issue. Their information can be found on the back of the packaging, or on our website in the "Support" tab. Sincerely, j5.
Great Docking Station!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very compact and easy to set up. Fort for the price there is not a better option out there!
I would recommend this to a friendFair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI port not working. Had only one year so may be beyond warranty unfortunately.
No, I would not recommend this to a friendThe work was done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As far as I was able to determine the Technicians fixed the problem with my computer and installed the backup drive.
I would recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but my computer tells me that the pass-through power is low.
No, I would not recommend this to a friendUnreliable for headsets
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done for the most part, but any headset plugged into the USB ports will routinely drop the connection after 15-45 minutes of use. This issue persists across multiple different headsets and laptops from different manufacturers
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Triple Display Docking Station. There may be a power setting on your computer that needs to be changed in order to prevent USB-C port on the laptop from entering a power saving state which can cause the headset to disconnect. Additionally connecting a USB-C power adapter such as our JUP2290C 100W Super Charger - Works with Chromebook Certified may help provide more adequate power to keep your devices connected. For further assistance I recommend reaching out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage.
- Cons mentioned:Power supply
Not powerful enough.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work for me. I have a Dell and an HP laptop top. I was hoping to have thunderbolt that can handle having both charging or at least one of them but this item is a Type C charger. Not powerful enough for either one. Its good as just a hub. I plan to return it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. Will also require an installation of a driver. The USB-C power-in port on the Dock supports up to 100W with a power-brick attached and will only allow pass-through charge to the device that is connected to (Host device). Will not charge both computers at the same time.
very surprising.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a last minute add on at the suggestion of a friend. it has come in very handy as I have added extra unexpected things to my computer and its plug and play
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
The j5create triple display docking station has many additional ports in addition to the ability to connect three external monitors to your laptop. To get the full functionality of the docking station you will need to install the software drivers and connect the dock to a USB-C port that supports display port alternate mode. We appreciate you taking the time to leave a review.
Have a great day,
The j5create Team
I could not get all of the video ports working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the second HDMI or the VGA port to work on my 2019 MacBook. The concept of a dock as a laptop wedge was also as convenient as I thought it would be.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Chris,
We are terribly sorry that all of the ports on the dock are not currently working. Based on your review alone it sounds like there may have been an issue with the driver install. Some newer versions of MacOS have enhanced security that prevents driver installation. Our highly trained customer support team would be happy to troubleshoot this issue with you. Contact information for customer support is available on the product packaging and on our website under the support tab. A lot of thought was put into the overall design of the dock. Once you get the full functionality out of the device I believe that you will like the dock even more.
Thank you for the review,
-The J5Create Team
Laptop Docking Station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a laptop without a docking station. It's an invaluable add-on that also helps to keep your laptop elevated to help with cooling.
I would recommend this to a friendBrand response from J5create Team
Posted .To support all of your USB peripherals, the dock provides a total of four USB 3.0 ports, a Gigabit Ethernet, SD/microSD card slots and a combo audio jack.