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Customer Ratings & Reviews

$109.99

Customer reviews

Rating 4 out of 5 stars with 3050 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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75%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 3,050 reviews
  • Rated 5 out of 5 stars

    Best Investment Made!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend if you own a Mac Book / Mac Book Pro. I currently own a Mac Book Pro for school and this Triple Display Doc comes in very handy!

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Hello,
      The JCD543 can add a variety of ports to your laptop. It will allow your computer to connect to up to three external monitors and give you extra USB ports. Thank you for taking your time to post a review.
      Have a great day,
      j5create j5create

  • Rated 5 out of 5 stars

    Access

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for several monitors and charging capabilities

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be cautious. First, my PC wouldn’t recognize the device so after some research I went to download the software for it and it still wouldn’t work. I tried setting it on my Mac and it did the same thing. I saw it got a lot of decent reviews but the product failed to work for both my work and personal set ups.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Please contact our Customer Service Department, so that they can get more information from you. Depending on the OS you have, different instructions apply. j5create

  • Rated 5 out of 5 stars

    Docking station

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dock station I've ever used. Bery stabe and convenient.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HDMI port bad within 7 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Dec 2021. Now only 7 months later, one of the two HDMI ports has taken a crap and no more dual monitors for my home office. Disappointed this didn’t last longer. Now I need to buy HDMI to DP converter to see if that resolves it. Otherwise, I’ll trash this dock and buy a new one. Also, USB-C cable to laptop is way too short.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you in troubleshooting the Docking Station. Thank you. j5create

  • Rated 5 out of 5 stars

    Works Great! Perfect for Home Office.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This docking station works well for my home office. It has everything I need to plug in two monitors and printer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad interaction with Windows 11 when system sleeps

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device worked with Windows 11 while the system was active, but caused big problems once the system went to sleep. When returning to the computer each morning, it was usually to a locked up Explorer app, which I had to restart in Task Manager. It also kept reverting the desktop color to black. It took me weeks to figure out that this device was at fault. Once I stopped using it, everything runs perfectly.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Ensuring that your drivers are up to date can help resolve compatibility issues with docking stations. You can check for updates via your device manager or the manufacturer’s website. Adjusting the USB and display power settings to prevent the system from managing power to the docked peripherals may prevent Explorer from locking up after sleep. j5create

  • Rated 5 out of 5 stars

    Docking Station

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this docking station for two years now with daily use of my laptop and really Love it !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ties in great, no issues, works like a champ! low profile.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great simple dock but some basic flaws.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires - sometimes - with two monitors plugged in - to be unplugged and replugged into the laptop on reboot to recognize second monitor.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Hello,
      If you would like some assistance troubleshooting these issues that you are encountering our customer support team would be happy to help. You can find our contact information on the j5create website under the ‘Support’ drop down.
      Thank you,
      j5create j5create

  • Rated 2 out of 5 stars

    Poor power output.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed like it would be great; however, trying to use an external hard drive with it proved to be impossible. The power output is not strong enough to power the laptop’s battery, and provide power to any peripheral devices. Save your money

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      The USB-C Triple Display Docking Station come with Power Delivery (PD) support, allowing to deliver higher levels of power to charge a laptop while also powering connected peripherals. Check if your laptop support's PD and whether the docking station's is adequate for your laptop's needs. Laptops have varying power requirements, and some may draw more power than others, especially if they have high-performance components or large displays. j5create

  • Rated 1 out of 5 stars

    A Triple Display Failure

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The j5create USB-C Triple Display Docking Station Model: JCD 543 has been a complete waste of money, time, and patience. This device (although I can't prove it) as crashed one of my portable storage drives. It fails to properly recognize other compatible devices connected to its USB 3.0 ports. The one device it "did" recognize (Microsoft Wireless Mobile Mouse 3500) no longer works when connected to the docking station port. I am frustrated! Not only at your product, but myself for settling and putting up with the docking station's atrocious defects for so long. One by one, ports stopped working and external devices had to be connected directly to my laptop, essentially nullifying its purpose. It's possible I simply received a bad apple from the batch; however, for a $100+ product, I would not encourage anyone to take the risk. With that said, I have one question with two parts. Can the defects be corrected or can I receive a refund?

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Hi!

      I'm very sorry to hear about the inconvenience that this has caused you. Your device is covered by our two year warranty and we'd be more than happy to exchange this for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.

      Thanks,
      j5create j5create

  • Rated 5 out of 5 stars

    Docking Station

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps expand the use of the laptop by allowing the user to add additional devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No More Clutter Look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that i dont have all these crazy wire and attachments spread out along my desk. This is such a huge blessing

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Thank you for your review, TArenas. Take care. j5create

  • Rated 5 out of 5 stars

    Docking Station

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to setup. I have two monitors, my lap top and a line to charge my cell phone all working. Yeah!

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      The easiest way to add a second or third display and one port for fast charging. Thanks for your review. Cheers! j5create

  • Rated 1 out of 5 stars

    NEEDS A DRIVER!!!! WARNING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for my wife for work, when opening it, only then does it tell you that you need to download a driver to make it work. no where on the box does it say that you would need to do this. so i thought w/e lets try it. yeah , no.. nothing worked and i couldnt download the driver because the laptop she uses for work is owned by her company and doesnt allow for downloads..

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      A driver is required for the HDMI and VGA video ports. The HDMI that is linked with the DP port are PnP, which will require that your computer supports a feature called DP Alt mode. This dock is not an MST, so with DP Alt Mode support and a driver, you will be able to obtain a triple display setup.

      Company computers often have restrictions or permissions set by the IT department to prevent unauthorized downloads or installations. Contact your IT department or system administrator to request access or have them download and install the driver for you. j5create

  • Rated 5 out of 5 stars

    Docking Station

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget minded individuals can increase the versatility of their computer and peripherals with this docking station. Very satisfied.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      I'm happy to know the Dock had the connections you needed. I'm glad your satisfied with our device. Thank you so much. j5create

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Port

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt get a chance to use it as it did not work with my HP laptop.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 as well as an installation of a driver. ** If you require further assistance; please contact the j5create Technical Support team by Live Chat or a Support Ticket and we will be glad to further assist you. Our phone support will temporarily be unavailable due to COVID. Cordially, j5. j5create

  • Rated 1 out of 5 stars

    Horrible Device, Not Easy to Use, Didn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you open the box you immediately see requests to NOT RETURN TO THE STORE. But to call them for Tech help. Sure enough, it didn't work. I tried it on my two different set-ups, one for my new HP Laptop, the other for my MacBook Pro - didn't work for either. I called for Tech Help, they said that my new HP has an issue with USB-C and I needed to download updates. I asked why this product did not come with a Power Cord, as with no Power Cord, my Laptop nor other connected devices would not stay charged, they stated that I could buy a Power Cord separately for ANOTHER $40!!!! I downloaded HP USB-C updates and it STILL DIDN'T WORK! Probably needs the Power Cord that doesn't come with it, but I was not going to let them Gig me for another $40! Also, I wasted far too much time and effort trying to get this to work so I simply returned the item to Best Buy for a full refund! Also, keep in mind, it says it is good for dual monitors yet only has a single Display Port, so you would have to use a VGA or other cable for the other display, thus not really good for dual displays! I bought a Kingston instead, from Amazon, which cost more, but has Triple Display Ports, plus a solid Power Cord and worked perfectly the first time! I couldn't be happier with my Kingston!

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Good Morning RR57, We sincerely apologize for the experience you had with the JCD543. The JCD543 does require DP alt-mode in order for the HDMI and DP ports under "or" to function properly. In the case where the computer does not support such feature, we would recommend a device such as the JCD381 which guarantees two HDMI displays, two USB Type-A ports and an Ethernet port with the installation of the driver. Please feel free to contact support at your earliest convenience with the information on the packaging for
      Technical Support with questions, comments, concerns
      regarding your device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
      Support is also provided in both Spanish and English. Thank you. j5create

  • Cons mentioned:
    Power supply

    Rated 1 out of 5 stars

    Very Unstable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First they should insist you purchase the power supply, not just list it as an option. It worked for three weeks, now my laptop attached to a monitor blinks on and off so many times that I disconnected it completely. If I hadn't thrown away the box I would be returning it.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Hi!

      I'm so sorry to hear that! This device has an optional power supply since most set ups don't require an external power supply and they can run off the computer's power. We do offer versions of this that come with the power supply, available at Best Buy. Since you're having difficulty with your device, I do recommend contacting my customer service team. We'd be more than happy to troubleshoot this with you and figure out what's going on. Our information can be found on the back of all of our product boxes and on our website.

      Thanks,
      j5create j5create