Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 10224470
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
not great -J5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overpriced and don't work with older monitors on the P port. Would have returned if I would have realized it in the return window.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station will require DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 support from a computers USB-C port. Please refer to the manufacturer of your hardware for more information on your device. The Dock supports 2x HDMI + VGA + DisplayPort video ports. We recommend using the same connections on both ends. Any conversion adapters or cables we can not guarantee functionality. Drivers are also required for the VGA, Mic, and stand alone HDMI port. Drivers are located on j5create website under the Support tab. Thank you.
Don't buy unless you enjoy unplugging monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't waste your time and money. When computer goes into sleep mode, you have to unplug monitor cable and plug it back in again. Returning this devise as soon as a replace with another. USB-C cord is too short as well. Very disappointed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Caddude, Thank you for your review as it helps us improve. We are sorry to hear the JCD543 did not meet your expectations. Regarding your monitor(s) going to sleep and requiring a disconnect, reconnect to obtain functionality, there are settings that can be adjusted in order to troubleshoot this. It can be sleep settings within the monitor itself, or computer. In situations like this we recommend contacting the support team printed on the casing to speak with an agent and they will be glad to assist you. In the case where the JCD543 is deemed to be defective, an exchange will be offered.
Respectfully,
j5create
Scamish experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks better than it works! One of the HDMI ports simply stopped working just outside the expiration of the return period. Bought this just before Christmas, stopped working just after Valentines day.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
Very sketchy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be my fault for not researching enough, but it seemed like it would be plug n play; it is not. Need to change security permissions for this to work correctly. No thank you. Return was accepted though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the only ports that requires drivers are the HDMI, VGA, Mic. The rest of the ports are PnP. We apologize for the inconvenience.
Would not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too much battery from the laptop. In fact my laptops battery life decreased remarkably after using this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C docking stations often power multiple external devices like monitors, hard drives, and peripherals. These additional devices can increase the overall power consumption of your laptop, leading to reduced battery life. Check your laptop's power settings. Ensure that your laptop is configured for optimal power management. In some cases, it may be set to a high-performance mode that consumes more power. Adjust the power settings to balance performance with battery life. Be mindful of background processes running on your laptop. Some applications or services may consume excessive power. You may also want to connect a power adapter (100W) to the USB-C power-in port on the Dock to allow pass-through charge.
Displays only one monitor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues and two diplays stopped and only one is working. Called the support, best buy and sent a message to J5Create as well.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port. Please check to see if there are any available updates for your computer by visiting the Manufacture (of your computer) Support page. Being behind on updates could cause the j5 device to not function as intended. The VGA and stand alone HDMI port will require an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Eh my luck
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I experienced a single-use incident that resulted in a damaged port.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this docking station Oct 30, 2021. For a month now, i have to unplug the Ethernet cable, plug it again and i will have internet connection for about 30 seconds. Pure junk.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. Thank you.
Not up to par
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and the docking station is not working properly. Had to switch from hdmi to vga to get one display working. Now the second hdmi is not working. Not sure what the deal is. Wish I had solutions.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi and thank you for your review on the JCD543. For technical difficulties, we encourage you to call in and speak with an agent. A specialist will be more than happy to assist you and get you all set up in no time. We can be reached via email, phone, tickets. Contact information is available on both device casing and website. We look forward to hearing from you.
Gratefully,
j5create
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd monitor is offset, the right side of the 2nd monitor is on the left side of the 2nd monitor. This is not all the time, it will be ok and then mess up
No, I would not recommend this to a friendNot as described!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description claims it to be a "triple display docking station". I couldn't even get 2 monitors to work with it. I still had to plug one of the monitors into the laptop with a USB to get hem both to work, so I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Your feedback on the docking station is appreciated. From your review it seems possible that the driver software for the docking stations was either not installed or only partially installed. The driver software is required to get three monitors to display out of the docking station. Our customer support team is trained to assist our customers with issues like these when they arise. A short call with customer support can save you a trip back to the store to make a return.
Thank you,
-j5create
Not worth the money only lasted 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 in July and died completely today in October it was kind of buggy and requiring drivers of the 2 purchased both died in 2 months bad purchase
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Doesn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with a brand new Lenovo laptop at Best Buy rep's suggestion. Doesn't work. Support goes home at 4pm Mountain time, and no troubleshooting info available on website or with the product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, Lenovo computer must support certain features for the devices to function correctly. The JCD543 is a Plug & Play and driver base (HDMI/VGA and Mic). For further troubleshooting, our contact information is available through our website under the "Support" tab, either by phone, online chat or email. Respectfully, j5
Wouldn't connect to monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could only get 1 external monitor to work with it. Didnt matter how it was wired. If you connected a second monitor or wouldn't work. Contacted customer service and they couldn't help. Will be returning. Ordered another brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Bubba!
I'm really sorry to hear about this! I'll pass this information along to my team so that we can continue to improve our product.
Thanks,
j5create
Not so good - worked fine for 2 months -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky dated design - hard to access ports -The power adapter died while under warranty - Not much "bang for the buck" - bought a different Powered Hub online for half the price that does more.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear that you are having issues with the Docking Stations. In order to narrow down the exact issue you are experiencing, we recommend contacting support on the packaging and a specialist will be ready to assist in resolving this, sincerely, j5
Save Your Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has always been buggy but yesterday it just died. I have had it for less than a year.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please check if there are any available updates for your computer that are needed by contacting the Manufacture (of your computer) Support and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Great docking station at a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it on my desktop for just over a month and it is performing perfectly. Smart integration of two additional screens, external drives, and speakers.
I would recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems people either like this product or hate it. Consider me one of those who don't like it. One of the HDMI connectors didn't work and had to return it. Looks nice, but pretty cheaply made.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the HDMI did not function. Most of the ports are PnP and requires DP Alt. Mode for video support which means a computer would have to support Plug and Play. The HDMI/VGA requires driver to operate those video ports. If you have any questions, contact info can be located on j5create website. Respectfully, j5create.
It’s freezes monitor, don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will hang up the monitors. I connected to Mac. The first month didn’t notice any issues then it started screwing up my whole idea of buying docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you
Doesn’t work with Mac book pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this devise with a new Mac book pro and 2 LG monitors and only one out of the 2 hdmi ports work. Going to return and find another product. Don’t waste your money on this if you have a newer MacBook Pro.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Alfredo,
I am sorry to hear that you are disappointed with the docking station. From your explanation in the review my first thought is that there was an issue with the driver installation and the MacOS blocked the drivers. You may want to check your security preferences and see if any extensions are blocked.
To save you a trip back to the store I would recommend contacting our customer support team, and they can assist you with troubleshooting your docking station. They can be contacted by phone, email, or live chat. Contact information is on the product package and on our website under the Support drop down. Again I would like to apologize for the inconvenience with the dock, I understand that when a computer accessory is purchased there shouldn’t be any trouble getting it to work out of the box.
Thank you,
J5Create