Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 10224470
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Horrible quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a shame this didn’t work for me because it seemed so good but the quality is so bad it didn’t even let me connect the second monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I am sorry for your disappointment with the device,
Connecting the Triple Display Docking Station and getting the full functionality from the device requires driver installations and a specific hardware feature called Display Port Alternate Mode on your USB-C port. If you need any assistance setting up the docking station our friendly customer support team will be more than happy to assist you. The customer support team can be contacted by telephone, chat, or email. Their contact information is on the device packaging and on our website under Support.
Thank you for your feedback,
-J5Create
Extra plugs for computer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful. Wish the main cord was longer. But overall it has been beneficial
I would recommend this to a friendOver priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way over priced for what is a simple USB extension,
No, I would not recommend this to a friendBrand response from J5create Team
Posted .USB-C Triple Display Docking Stations are designed to offer a wide range of connectivity options, including multiple displays, various ports, power delivery capabilities, etc. The price of these docking stations can vary significantly based on the features and quality they offer. While it might seem like a simple USB extension at first glance, there are several factors that contribute to their pricing.
Director of Sales and Engineering
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, it doesn't charge the laptop. You have to unplug and charge as your battery goes down.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C power-in port on the Dock requires your computer to support "Power Delivery" through your USB-C port. If your computer supports that feature, make sure your power-brick is 65W or higher for pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work right. We had ad to return it to Bestbuy. My son could not get it to work right.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Docking Station requires a computer to support DP Alt Mode and PD over USB-C. Please refer to the manufacturer of your hardware for more information on your device. It will also require an installation of a driver for proper functionality. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ports just stopped working!!! Power would make my computer ding all the time like the power was being unplugged and plugged back in.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the docking station is causing you issues. The j5create customer support team would be happy to help you get the docking station up and running. Our contact information is printed on the product packaging and can also be found on our website under ‘Support.
Thank you,
j5create
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get the 2nd hdmi cable port to work. It would work in one then I would move it to the other and it would not work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would like assistance with your JCD543 our customer support team is avaialbe to help. You can find our contact information at the link below:
https://en.j5create.com/pages/support
I hope that you give us the opportunity to assist you.
Thanks,
j5create
Sharing screen with two monitors didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to share my mac book pro 16 screen with two additional monitors, didn't work. Will be returning this and try something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would consider contacting j5create customer support we may be able to save you the trip to return the docking station. You can find our contact information printed on the package or on the j5create website under the 'Support' tab.
Thank you,
j5create
Suzanne
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it less than a year and all of a sudden one of the HDMI ports doesn't work for no reason. I wish I could return it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In this situation, we can exchange it for you as long as you are within the manufacturer's 2 year warranty period. If interested in troubleshooting and seeking an exchange, please feel free to contact the technical support team mentioned on the packaging to speak with a rep and they will be glad to help.
Respectfully,
j5create
Great dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a few here at my office and all users have had great success with these docks.
I would recommend this to a friendExtremely unreliable.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This docking station is extremely unreliable. It has connection issues constantly and at random. Don’t get it..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear you had a bad experience with our device. Please contact our support team, so we may better understand the issue you are having with our Docking Station. Contact info is available on the j5create website under the "Support" tab. We appreciate your feedback. Sincerely, j5create.
Lags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it. I can’t close my laptop without it lagging.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If possible, you can try to change your Power Option settings. Balanced (Recommended) conserves power whenever you are idle, and use more power only when you need faster performance. High Performance uses more power, but give you the maximum performance from your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Horrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to run 2 displays off my laptop. I was very disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer to support DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 over USB-C. The Dock will also require an installation of a driver for proper functionality. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Good product so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, does the job! I like the shape of it and fits under my pc perfectly.
I would recommend this to a friendNever got it to work properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month with support and even a new laptop, I could never get the 2nd HDMI port to work. They gave up
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello RickMcD61, The JCD543 having two HDMI ports would have different requirements for proper functionality. Depending on which HDMI port is not working, we will be able to offer solutions in order to either get it working or make a recommendation for a different device that will allow you to use two HDMI monitors with your setup. I apologize for the hassle you went through and would value the chance to further troubleshoot and see what can be done. Please feel free to approach us, our contact information can be found on the website and casing and an agent will be happy to help.
Respectfully,
j5create
Docking station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes not connect to more than one monitor at a time
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery 2.0 or 3.0 to allow pass-through charge. Please refer to the manufacturer of your hardware for more information on your device. A driver is also required for the VGA, Mic and stand alone HDMI port for functionality. Drivers are available on j5create website under the "Support" tab.
Doesn’t work with Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Downloaded drivers but only one screen worked
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. This device will also require DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Get what you pay for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two ports stopped working within 90 days of purchase. I’m disappointed that Best Buy sells this garbage.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for taking the time to review the JCD543. I'm very sorry to hear your JCD543 stopped working within 90 days. The JCD543 is covered under the manufacturer's 2 year warranty and if possible, we would love the opportunity to offer an exchange if deemed to be defective. Please feel free to reach out to the technical support team printed on the casing and a specialist will be happy to assist.
Respectfully,
j5create
Failed after 9 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was working fine and then just stopped working. J5 were not helpful at all in supporting a fix so just returning it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Scott,
I'm really sorry to hear that you had this experience and I'll pass the information on to my team. I hope that you would consider giving my support team another chance as we've much improved in the interim.
Thanks,
j5create
Docking station like item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Allows me ths freedom to use additional monitors, etc.
I would recommend this to a friend