Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 10224470
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
When you need a little more than what you have.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a dock to go with my new laptop. This one fills the bill very nicely
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the well, I fried my first one with a faulty usb drive
I would recommend this to a friendWhat a pice of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Dell 3100 docking stain and no problems hooking up 3 additional monitors to my work laptop (It is an HP ZBook Laptop with a 6 core Xeon CPU and 64 gigs of RAM). I purchased another 3 monitors and this docking station for my own laptop and out of the two HDMI and one Display Port - only the first HDMI port seems to be working. The second HDMI port is dead, and so is the display port. My own laptop is an MSI GS series with a 6 core i7-9750 CPU and 64gigs of RAM. Both laptops have USB 3.1 and USB-C ports. Both laptops work flawlessly with the Dell docking station, and for both laptops the JB docking station does not work. If I was JB I'd be embarrassed for offering such low quality defective product. Avoid.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! Our customer service team is always available to assist when issues like this happens. Whether it's troubleshoot an issue or to do exchanges, we're ready to assist. Our information can be located on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
- Cons mentioned:Compatibility
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dock consistently has problems with MacOS. Un/Reinstalled drivers several times. Spoke with j5create support and they could not get to the root of the issue. I would personally avoid this brand of products. Go with a traditional multi-port usb-c dongle.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We sincerely apologize for the inconvenience you experienced. We would really appreciate the opportunity to diagnose, troubleshoot and offer solutions to the problem. Depending on the OS you have, different instructions apply. Please contact our support team, a specialist will be more than happy to lend a helping hand.
Easy setup with unreliable performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup. The performance is unstable. It is great when it works. I have 2 monitors, a webcam/speakerphone combo, a mouse, and a wireless keyboard are connected. Some days the other monitor cannot be detected and other days it is the mouse or the keyboard and some days it is all 3. I am researching other alternatives.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unreliable performance is not the best experience when needing to get work done - we're sorry to hear about your troubles with the JCD543. It is possible you may have come across a defective JCD543 and in order to determine the root of the problem and offer a solution, we recommend reaching out to the support team printed on the casing to speak with a rep and they will be able to offer an exchange if necessary.
Respectfully,
j5create
Does not support VGA monitors that don't have HDMI
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dock to hook up my new laptop to my old desktop monitor because the J5 website said: "These multi-adapters allow you to add an additional USB™ 3.1/SD™/microSD™ computer peripheral, HDMI™/DisplayPort™/VGA monitor and Gigabit Ethernet through your USB™ port." After several hours installing and uninstalling and reinstalling drivers and getting a link from J5 to update the firmware for the docking station I was informed: " if the monitor is an older one that only supports VGA and not HDMI as well, it will go to sleep. You need a newer monitor that support both HDMI and VGA." Another unfinished piece of Tech that doesn't work as specified. Don't waste your time. Computer was Lenovo Yoga C740-14IML Laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you had this problem! Unfortunately this is an issue that crosses all brands and happens with a monitor is closer to ten years or older. The technology in them is simply just not compatible with newer docking stations. I'm sorry you had this inconvenience!
Thanks,
j5create
Docking station
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great! I could see more clearly with my big monitor.
I would recommend this to a friendAbsolutely love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dock. Only thing make sure it is compatible.
I would recommend this to a friendFailed at 9 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 9 months this station started to lose connection to one monitor randomly. I dealt with this annoyance for awhile until I started to get a connect/disconnect alert constantly, making it impossible to have my speakers on without listening to that. I tried everything from updating drivers, rebooting, digging through settings and contacting tech support. Tech support's response was not helpful. It worked fine at first. then, nothing but a headache.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Verify the physical connections between the docking station, the affected monitor, and your laptop. Ensure that cables are securely plugged in and not damaged.
Try using a different video cable to connect the affected monitor. Faulty cables can sometimes cause connectivity issues.
Ensure that you have the latest drivers (including graphic drivers) and firmware for your computer. Visit your manufacturer's website to download and install any available updates.
If your computer has multiple USB-C ports, try connecting the docking station to a different port to see if the issue persists.
If possible, test the docking station with another compatible computer to see if the issue is specific to your computer.
If the docking station is still under warranty, you may also consider requesting a replacement if the issue persists and cannot be resolved through troubleshooting. Please contact j5create Technical Support Team for further information regarding a replacement. Thank you.
Doesn't work as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only does this not support two displays at 4K (as advertised) it won't even support two displays at 2K on a Dell XPS 15 7590. On top of that, the ethernet connection was spotty at best, and I only ever managed about 200 Mbps download speed on a Gigabit Internet service. This is with me plugging power into the device and with the drivers installed on my laptop from J5Create's website. Don't waste your time with this product, if you need dual or triple display output at high resolution you probably need to spend more than this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features and an installation of a driver for functionality. Please refer to the manufacturer of your hardware for more information on your device. The power-in port on the Dock requires at least a 65W or higher to allow additional power to the USB port, as well as pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Was NOT a fan...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start positively; it's lightweight and provides a nice rest for the laptop. That's about it. I was hoping to replace the station I have and have more hubs. That said, it would not provide enough power to my laptop to keep it from dying. When I plugged in my laptop directly, and after installing the bloatware, my screen resolution dropped, and the sound quality on the mic was garbage. You get what you pay for.... apparently.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If the docking station is not providing enough power to keep your laptop charged, it may not be delivering the expected power output. Ensure that the docking station is compatible with your laptop's power requirements and that it's delivering the correct wattage. Check the power settings on your laptop to ensure that it's configured to draw power from the docking station correctly. Consider updating your laptop's graphics drivers to ensure proper screen resolution. Check your laptop's audio settings and ensure that the correct microphone is selected and that the settings are optimized for sound quality. Check if there are firmware or driver updates available for your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Does not output two 4k signals on Mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The description of this product is inaccurate. It does not output two 4k signals on Mac OS 10.14 (for reference, I have a MacBook Pro that supports up to 4 external 4k monitors). This dock will not output 4K + 4K on a Mac. I can get 4K on one HDMI port, but the other one (the one that can output *either* HDMI or DisplayPort) will only output up to 1440. It doesn't matter whether I use HDMI or DisplayPort there, it will only do 1440. HDMI + HDMI does 4K + 1440p. HDMI + DisplayPort does 4K + 1440p. Cables are verified to provide 4k output on other setups with this Mac. Will be returning this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DisplayPort port both support 3840 x 2160 resolution on supported 4K monitors. In order to narrow down the exact issue you are experiencing, we recommend contacting support by Live Chat or Email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Our phone support will temporarily be unavailable due to COVID situation. Cordially, j5.
Not recognizing second screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having trouble using two monitors with this item. It's like it is not recognizing that I am using the second HDMI port. Not sure if I am doing something wrong, but I bought this to use two screens and now I can't.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Computers must support "DisplayPort Mode" for video out if you are using the HDMI port under the word "OR", since that is a Plug n Play port. Please contact our Customer Service Department, so that they can get more information from you; in order to properly troubleshoot the issue you are experiencing. Their information can be found on our website under the "Support" tab.
Doesn't support full resolution on Display port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced previous stock HP docking station with this one and could not get resolution up to 2560x1440. I contacted support for troubleshooting and on average it took 24 hours to receive a response to any previous communications. After 5 days of dealing with a 24 hour response to email replies and no useful advice to resolve the issue, I will be returning this product. Questions I expected to be asked but wasn't include: Can you verify the drivers are installed properly? Can you provide a copy of video driver logs? Can you verify the docking station is on the latest version of firmware?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear you had this kind of difficulty with our products. We do offer other methods for communicating with our customer service team such as by phone, or by chat. I hope that you were able to find a device that suited your needs and got you up and running.
Thanks,
j5create
Garbage doesnt work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviews this one i verified doesnt work. The DP port isnt recognized. The power in doesnt provide extra power to peripherals. This thing is a non powered usb hub that is over priced garbage. Yes i downloaded the drivers from j5create. Returning tomorrow purchased today... save your money dont get this crap. Reviews saying this thing works are lying or fake.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port to work. USB Power Delivery 2.0 or 3.0 is also required for the USB-C power-in port to function. Please refer to the manufacturer of your hardware for more information on your device. Driver installation is required for macOS and Windows for the VGA, Mic, and stand alone HDMI port for functionality. ** Feel free to contact j5create Technical Support if you require further assistance. Thank you.
Scummy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost none of the features work with Mac OS without their extremely weird driver software (something most docks do not need). The instructions for the driver tell me to just allow any one of: "Magic Control Technology Corp," "WEI LU SU" "Philip Jordan" administrative privileges if it comes up. Its pretty obvious the chip in this is some rebranded Chinese thing that changes every revision. Thats a bad sign for support or long-term capabilities. -- With the driver software (and my entire OS unsecured), I get freezes every 5-10 minutes and my USB devices often have lag.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Driver software is required in many cases for your computer to communicate with external devices. In many cases driver software comes preloaded with an operating system or is downloaded and installed in the background by your computer. If you need any assistance troubleshooting your docking station our customer support team would be happy to help. You can find our contact information printed on the product package and on the j5create website under ‘Support’.
Thank you,
j5create
Over promises but under delivers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. Short cord. You have to buy extra stuff. Instructions are poor and in the tiniest font imaginable when you find English. Technical support is a secret. Finally get it going and it doesn’t recognize display port. I bought it specifically for multiple screens and it only supports the laptop and the vga port. Unfortunately I can’t return it because Best Buy has a strict 14 day return policy. They shouldn’t sell junk but that’s another story. I’m done with J5 anything. It shouldn’t be this difficult.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the troubles you have experienced with the JCD543. Our adapters are covered under a 2 year manufacturer's warranty. In the case where you are experiencing difficulties, we recommend contacting the technical support team on the casing to speak with a rep, they will diagnose the issue and offer a solution. Thank you for your time.
Respectfully,
j5create
Failed HDMI dual display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dual hdmi display does not work. I purchased one and had to exchange it due to the dual display wouldn’t work and the unit smelled like smoke. The replacement docking station still does not show the dual HDMI display. This was a very disappointing purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt mode features to transmit audio and video signals via HDMI or DP port. Please refer to the manufacturer of your hardware for more information on your device. The stand alone HDMI port requires an installation of a driver for functionality. Driver is available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Thank you.
- Pros mentioned:Ease of use
Stopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the HDMI ports stopped working after only about a month of use. Was very easy to use, but I now cannot use both of my monitors.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. This is covered under the two year limited warranty and we would be more than happy to exchange this device for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The docking station seems to create a bit of lag. At first the additional monitors I have attached would lock up and I'd have to disconnect and re-connect and this happened maybe once a day. nearly 3 months later and this happens every hour. Unacceptable. I had no problems with my previous plugable docking station. I'm throwing this one out the window and going back to the plugable. It even locked my screens while trying to write this review, infuriating!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that! That is definitely not what is expected of this product. If you would contact my customer service team we'd be more than happy to troubleshoot this with you and figure out what is going on. Our contact information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create