Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Great versatile docking station
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research on docking stations, and this is by far the best option to work with Mac and PC for dual monitors. I'm so pleased with it and bought one for a friend too.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi,
I'm happy to hear that your research led you two the j5create triple display docking station. This is a great solution for adding up to three external displays as well as connecting USB peripherals and wired Ethernet. I hope that your friend is pleased with it as much as you are.
Have a great day,
j5create
Faulty DP or HDMI port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DP or HDMI port barely wants to work after a month of owning the product. I haven't damaged or misused it since I've owned it.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello Ralph, please make sure your computer is up to date on software, drivers, BIOS, etc through your computer's manufacture's website support section. Being behind on updates could cause the j5 device to not function as intended. ** If you require further assistance; please contact the j5create Technical Support team by Live Chat or submit a Support Ticket and we will be glad to further assist you. Their information can be found on our website in the "Support" tab. Thank you.
Connection Cable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I like the docking station, but the connection cable is a bit clunky
No, I would not recommend this to a friendSenior
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have for my laptop. The view is much larger.
I would recommend this to a friendNot worth the money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a "docking station" for all the wires that connect to this laptop. Unfortunately this piece is rather large and does not really save any space. I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am terribly sorry that the docking station did not meet your needs. The docking station is designed to have a laptop rest on top of it as a space saving measure. There are other options that are more portable and take up workspace. If you ever have any questions our highly trained customer support team can assist you. Their contact information is available on our website under the support tab.
Thank you for leaving the review,
-J5Create
Funcional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.low cost, grand value, i use for my laptop MSI stelth 63 and it great for two monitors, camera, microphone and peripherials
I would recommend this to a friend- Cons mentioned:Compatibility
Disappointed and Frustrated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was recommended by one of the store rep's, so I purchased it. I purchased it as a means for utilizing two monitors with my MacBook Pro. It worked initially for about a week. Since, then I've had nothing but headaches. I have gone back and forth between Mac and j5 developers. Only to find they (j5) are trying to come up with a driver that will work with my Mac.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jesse. we're sorry to hear our device was a disappointment. Unfortunately, for Macs that have the M1 chip, the driver will not work for ports on the HDMI, VGA and Mic. The rest of the port including the HDMI or DP are PnP. If you have any other questions, our contact info will be located on the packaging as well as j5create website. We apologize for the inconvenience this has caused. Respectfully, j5create
Glitchy but functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep running into issues with my screens not connecting and my mouse plugged into the USB slot in the back seems to glitch and jump around the screen. The issues are intermittent and somewhat manageable, so I didn't give it a full 1 star. Would definitely recommend other products over this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It seems like you are experiencing connectivity and performance issues with your screens and mouse when using the USB-C Triple Display Docking Station. Here are a few suggestions to help troubleshoot.
1. Ensure that you have the latest drivers/software/hardware/ect installed for you computer by visit your manufacturer's website and download the most recent drivers for your specific model. Updating the drivers can often resolve compatibility and performance issues.
2. Verify that the USB-C cable connecting your docking station to your computer is in good condition and properly plugged in. Additionally, inspect the USB-C ports on both the docking station and your computer for any physical damage or debris that may hinder the connection.
3. Ensure that the docking station is receiving sufficient power. This docking stations has a Power Delivery port that supplies pass-through charge and provides additional power to the ports as well when you connect a USB-C power-brick to the USB-C power-in port. (Computer must support USB Power Delivery 2.0 or 3.0).
4. USB connections have bandwidth and power limitations. If you have several high-bandwidth devices connected to the docking station, it might overload the USB connection and cause intermittent issues. Try disconnecting some devices and check if the problems persist.
5. Try uninstalling and reinstalling the drivers for the Docking Station once more. Drivers are just for the VGA, Mic, and stand alone HDMI port and are located on j5create website under the "Support" tab. (Computer must support DisplayPort Alt Mode for the DP or HDMI port to function).
If the above steps do not resolve the issues, please reach out to our Technical Support Team for further assistance. They can provide specific guidance based on your device model and offer additional troubleshooting steps. Their information is located here: https://en.j5create.com/pages/support
j5create docking st. works ok except for HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine at the beginning, but after downloading drivers and updating software, one of the video HDMI adapters stopped working. I spent hours trying to figure out why. Geek squad was not able to help and the j5 website was useless. I exchanged it and the new one did not work either. After three days of trying to figure out the problem, I gave up and ended up using the VGA adapter instead for my second monitor. However, all other plugs/adapters work fine so far.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the operating system you are using e.g. Windows or Mac, there are different installation instructions and we understand it can be frustrating. We apologize for the troubles you experienced and wish to make it up to you. To obtain technical assistance, we highly recommend contacting support printed on the packaging to speak with a specialist and they will be able to answer any questions, comments, concerns you may have.
Respectfully,
j5create
Correctly Picked Up Two Monitors, but Not Ethernet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't need to use the Ethernet port, this dock may be OK. Connections on Zoom kept freezing up. Changing over to Wifi did not help, unless I rebooted the computer. If I did not use the ethernet port, it seemed OK, but that was one of two key reasons why I bought it. On the plus side, this dock did correctly pick up the nonstandard 1920 x 1200 dpi of monitor #2. Two other docks did not. This unit will be returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service department for further information about this issue. Their information can be found on the back of the packaging, or on our website in the "Support" tab. Sincerely, j5.
Great gear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Best Buy for helping me pick this out. I love this
I would recommend this to a friendProduct is inconsistent.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dock in hopes it would be a good fit for my new home office. Covid has definitely changed things. First issue I experienced was that when the computer (16" MBP) was awaken from sleep, the second monitor would not register. I had to disconnect the dock and reconnect it. I reached out to tech support, they had me reinstall the drivers and perform an nvram and smc reset. Worked until the first time I turned off my computer. Once back up the issue returned. I decided to live with it. New issue happened just a few days ago. Wifi started disconnecting when unit was plugged in. Out of nowhere. No changes in connections, software, or new devices. All other hubs and docking stations work fine. The problem is this one. The Apple console logs state the issue is with the Displaylink driver (which is considers legacy). All I have gotten from tech support is a kbase article stating that some devices may cause the issue due to radio interference. Not the issue here. Tech refuses to listen, escalate, or otherwise look for an alternative solution. "Unfortunately, as stated previously; the WiFi disconnecting you are experiencing is due to the radio interference that is caused by the JCD543 when plugged into the computer" Copy and pasted from the reply. Basically "You purchased it, but it doesn't work. We're sorry have a great day!" Stay away from this product or this company's product. I have gotten better support from inexpensive items off Amazon from China.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience that this has caused you. Our customer service team has been trying to get the console log from you in order to further diagnose the issue after the case was escalated up to a supervisor. The issue pertaining to displaylink is not related to our drivers as we use mct, trigger5score, and djvirtualdisplay. We would be more than happy to continue troubleshooting this issue with you. We have seen radio interference with wifi at 2.5gHz since all USB 3.0 devices emit radio signals that operate in this range. Due to you reporting that your computer is reporting an error with displaylink, something that is not considered legacy, your wifi disconnecting could be related to an entirely different set of issues that we can diagnose.
Thanks,
j5create
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this dock everyday for school and it works great
I would recommend this to a friendLaptop Docking Station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a laptop without a docking station. It's an invaluable add-on that also helps to keep your laptop elevated to help with cooling.
I would recommend this to a friendBrand response from J5create Team
Posted .To support all of your USB peripherals, the dock provides a total of four USB 3.0 ports, a Gigabit Ethernet, SD/microSD card slots and a combo audio jack.
Bubba
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a docking station for the additional monitor, mouse and keyboard.
I would recommend this to a friendGood gear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some time to get it set up but once I did, it gave me the ability to have multi screens and become more efficient.
I would recommend this to a friendFalse promotion from seller in the store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False promotion, I overpaid for no reason. The seller lied to me
No, I would not recommend this to a friendSturdy product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Heavy/wide enough that the cords hooked up in the back don’t tip the station backwards as is the case with some doc stations.
I would recommend this to a friendBrand response from J5create Team
Posted .Thank you for your review. Enjoy your new Dock!
Great for expanded capability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for adding monitors and peripherals to my Surface Pro 7 without sacrificing speed or desktop space.
I would recommend this to a friendDocking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised and easy to setup. It is nice to have a way to use my laptop like a desktop when needed.
I would recommend this to a friend