Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Correctly Picked Up Two Monitors, but Not Ethernet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't need to use the Ethernet port, this dock may be OK. Connections on Zoom kept freezing up. Changing over to Wifi did not help, unless I rebooted the computer. If I did not use the ethernet port, it seemed OK, but that was one of two key reasons why I bought it. On the plus side, this dock did correctly pick up the nonstandard 1920 x 1200 dpi of monitor #2. Two other docks did not. This unit will be returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service department for further information about this issue. Their information can be found on the back of the packaging, or on our website in the "Support" tab. Sincerely, j5.
Senior
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have for my laptop. The view is much larger.
I would recommend this to a friendProduct is inconsistent.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dock in hopes it would be a good fit for my new home office. Covid has definitely changed things. First issue I experienced was that when the computer (16" MBP) was awaken from sleep, the second monitor would not register. I had to disconnect the dock and reconnect it. I reached out to tech support, they had me reinstall the drivers and perform an nvram and smc reset. Worked until the first time I turned off my computer. Once back up the issue returned. I decided to live with it. New issue happened just a few days ago. Wifi started disconnecting when unit was plugged in. Out of nowhere. No changes in connections, software, or new devices. All other hubs and docking stations work fine. The problem is this one. The Apple console logs state the issue is with the Displaylink driver (which is considers legacy). All I have gotten from tech support is a kbase article stating that some devices may cause the issue due to radio interference. Not the issue here. Tech refuses to listen, escalate, or otherwise look for an alternative solution. "Unfortunately, as stated previously; the WiFi disconnecting you are experiencing is due to the radio interference that is caused by the JCD543 when plugged into the computer" Copy and pasted from the reply. Basically "You purchased it, but it doesn't work. We're sorry have a great day!" Stay away from this product or this company's product. I have gotten better support from inexpensive items off Amazon from China.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience that this has caused you. Our customer service team has been trying to get the console log from you in order to further diagnose the issue after the case was escalated up to a supervisor. The issue pertaining to displaylink is not related to our drivers as we use mct, trigger5score, and djvirtualdisplay. We would be more than happy to continue troubleshooting this issue with you. We have seen radio interference with wifi at 2.5gHz since all USB 3.0 devices emit radio signals that operate in this range. Due to you reporting that your computer is reporting an error with displaylink, something that is not considered legacy, your wifi disconnecting could be related to an entirely different set of issues that we can diagnose.
Thanks,
j5create
Glitchy but functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep running into issues with my screens not connecting and my mouse plugged into the USB slot in the back seems to glitch and jump around the screen. The issues are intermittent and somewhat manageable, so I didn't give it a full 1 star. Would definitely recommend other products over this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It seems like you are experiencing connectivity and performance issues with your screens and mouse when using the USB-C Triple Display Docking Station. Here are a few suggestions to help troubleshoot.
1. Ensure that you have the latest drivers/software/hardware/ect installed for you computer by visit your manufacturer's website and download the most recent drivers for your specific model. Updating the drivers can often resolve compatibility and performance issues.
2. Verify that the USB-C cable connecting your docking station to your computer is in good condition and properly plugged in. Additionally, inspect the USB-C ports on both the docking station and your computer for any physical damage or debris that may hinder the connection.
3. Ensure that the docking station is receiving sufficient power. This docking stations has a Power Delivery port that supplies pass-through charge and provides additional power to the ports as well when you connect a USB-C power-brick to the USB-C power-in port. (Computer must support USB Power Delivery 2.0 or 3.0).
4. USB connections have bandwidth and power limitations. If you have several high-bandwidth devices connected to the docking station, it might overload the USB connection and cause intermittent issues. Try disconnecting some devices and check if the problems persist.
5. Try uninstalling and reinstalling the drivers for the Docking Station once more. Drivers are just for the VGA, Mic, and stand alone HDMI port and are located on j5create website under the "Support" tab. (Computer must support DisplayPort Alt Mode for the DP or HDMI port to function).
If the above steps do not resolve the issues, please reach out to our Technical Support Team for further assistance. They can provide specific guidance based on your device model and offer additional troubleshooting steps. Their information is located here: https://en.j5create.com/pages/support
Laptop Docking Station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a laptop without a docking station. It's an invaluable add-on that also helps to keep your laptop elevated to help with cooling.
I would recommend this to a friendBrand response from J5create Team
Posted .To support all of your USB peripherals, the dock provides a total of four USB 3.0 ports, a Gigabit Ethernet, SD/microSD card slots and a combo audio jack.
Good gear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some time to get it set up but once I did, it gave me the ability to have multi screens and become more efficient.
I would recommend this to a friendGreat gear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Best Buy for helping me pick this out. I love this
I would recommend this to a friendBubba
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a docking station for the additional monitor, mouse and keyboard.
I would recommend this to a friendSturdy product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Heavy/wide enough that the cords hooked up in the back don’t tip the station backwards as is the case with some doc stations.
I would recommend this to a friendBrand response from J5create Team
Posted .Thank you for your review. Enjoy your new Dock!
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this dock everyday for school and it works great
I would recommend this to a friendvery surprising.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a last minute add on at the suggestion of a friend. it has come in very handy as I have added extra unexpected things to my computer and its plug and play
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
The j5create triple display docking station has many additional ports in addition to the ability to connect three external monitors to your laptop. To get the full functionality of the docking station you will need to install the software drivers and connect the dock to a USB-C port that supports display port alternate mode. We appreciate you taking the time to leave a review.
Have a great day,
The j5create Team
Great for expanded capability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for adding monitors and peripherals to my Surface Pro 7 without sacrificing speed or desktop space.
I would recommend this to a friendDocking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised and easy to setup. It is nice to have a way to use my laptop like a desktop when needed.
I would recommend this to a friendI could not get all of the video ports working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the second HDMI or the VGA port to work on my 2019 MacBook. The concept of a dock as a laptop wedge was also as convenient as I thought it would be.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Chris,
We are terribly sorry that all of the ports on the dock are not currently working. Based on your review alone it sounds like there may have been an issue with the driver install. Some newer versions of MacOS have enhanced security that prevents driver installation. Our highly trained customer support team would be happy to troubleshoot this issue with you. Contact information for customer support is available on the product packaging and on our website under the support tab. A lot of thought was put into the overall design of the dock. Once you get the full functionality out of the device I believe that you will like the dock even more.
Thank you for the review,
-The J5Create Team
Great for dual monitors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had another one that I returned because it wouldn’t let me wife do dual monitors from her laptop. This one did. The secret is to download the thingy that comes with it.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi,
We recommend that before plugging in the docking station that you visit the j5create website and download and install the driver software. This will ensure that the device works properly when you first plug it in.
Cheers,
j5create
Poor preformance USBType CTriple Display Dock, sta
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.most of the time this docking station work ok. But it must have a short or in the its high speed connector to my brand new Dell Inspiron 7506 laptop port. The it would monitor and other devices would go off & on devices at anytime and sometimes often. Whatever I did to make sure it was connected properly (according to instructions) did not make any difference. I went back to using my StarTech 7 port Hub connected to the usb 3 port. that works fine.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In the scenario where the JCD543 is disconnecting, this could be due to a loose connection, a cover potentially causing obstruction and resulting in such performance. In order to narrow down the root of the issue, we recommend contacting the technical support team mentioned on the packaging to speak with a specialist, they will diagnose, troubleshoot and offer a working solution. We apologize for the inconvenience you experienced and hope to turn things around.
Thank you,
j5create
Very useful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased for my son. He has multiple devices that needed a complete power source. This item did the trick and more.
I would recommend this to a friendGreat expansios for laptops does not take up space
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great expansion device as it sits under my laptop so it does not take up extra space and it has so many ports that it does it all
I would recommend this to a friendNot Really Worth the Headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pretty tech savvy, and I've had a nightmare of a time trying to get this thing to output video in any usable sense. I'm fine with the fact that it doesn't output 1440@144 for this price, I guess, but the fact that it doesn't output even 1080@60 over DisplayPort is just crazy. The bigger issue is I can't get it to connect to VGA *at all*. It just doesn't work. The display detects that it's connected via VGA, but promptly goes to sleep since there's nothing being passed from the computer. They just won't talk to each other. I have the latest drivers installed and everything. There's also very little documentation online about how to get this actually working. I also tried using this with my Mac to at least get some of my money's worth, and no go. It just doesn't work with most of the ports, even though my Mac has Thunderbolt 3.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Due to the JCD543's different requirements for use on Windows and macOS, it may be confusing on how to properly set it up, we understand and apologize for the frustration this caused. In cases where you are unable to obtain full functionality, we recommend reaching out to the support team on the packaging to speak with a specialist, they will troubleshoot and offer a working solution. In the case where the JCD543 is deemed to be defective, we will happily exchange it for you as our products are covered under a 2 year manufacturer's warranty. We greatly appreciate your input.
Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd one I bought, and I use it both computers with no issues. They work great
I would recommend this to a friend