Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
Great simple dock but some basic flaws.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires - sometimes - with two monitors plugged in - to be unplugged and replugged into the laptop on reboot to recognize second monitor.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would like some assistance troubleshooting these issues that you are encountering our customer support team would be happy to help. You can find our contact information on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
A Triple Display Failure
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The j5create USB-C Triple Display Docking Station Model: JCD 543 has been a complete waste of money, time, and patience. This device (although I can't prove it) as crashed one of my portable storage drives. It fails to properly recognize other compatible devices connected to its USB 3.0 ports. The one device it "did" recognize (Microsoft Wireless Mobile Mouse 3500) no longer works when connected to the docking station port. I am frustrated! Not only at your product, but myself for settling and putting up with the docking station's atrocious defects for so long. One by one, ports stopped working and external devices had to be connected directly to my laptop, essentially nullifying its purpose. It's possible I simply received a bad apple from the batch; however, for a $100+ product, I would not encourage anyone to take the risk. With that said, I have one question with two parts. Can the defects be corrected or can I receive a refund?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry to hear about the inconvenience that this has caused you. Your device is covered by our two year warranty and we'd be more than happy to exchange this for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
- Cons mentioned:Compatibility
Port
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt get a chance to use it as it did not work with my HP laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 as well as an installation of a driver. ** If you require further assistance; please contact the j5create Technical Support team by Live Chat or a Support Ticket and we will be glad to further assist you. Our phone support will temporarily be unavailable due to COVID. Cordially, j5.
Docking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Budget minded individuals can increase the versatility of their computer and peripherals with this docking station. Very satisfied.
I would recommend this to a friendBrand response from J5create Team
Posted .I'm happy to know the Dock had the connections you needed. I'm glad your satisfied with our device. Thank you so much.
Plug it In
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think I have had an all in one plug in for my MacBook Pro with all the connections all in on simple protected bar!!
I would recommend this to a friendBrand response from J5create Team
Posted .JoshGCDI, thank you for your review. Enjoy.
Horrible Device, Not Easy to Use, Didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you open the box you immediately see requests to NOT RETURN TO THE STORE. But to call them for Tech help. Sure enough, it didn't work. I tried it on my two different set-ups, one for my new HP Laptop, the other for my MacBook Pro - didn't work for either. I called for Tech Help, they said that my new HP has an issue with USB-C and I needed to download updates. I asked why this product did not come with a Power Cord, as with no Power Cord, my Laptop nor other connected devices would not stay charged, they stated that I could buy a Power Cord separately for ANOTHER $40!!!! I downloaded HP USB-C updates and it STILL DIDN'T WORK! Probably needs the Power Cord that doesn't come with it, but I was not going to let them Gig me for another $40! Also, I wasted far too much time and effort trying to get this to work so I simply returned the item to Best Buy for a full refund! Also, keep in mind, it says it is good for dual monitors yet only has a single Display Port, so you would have to use a VGA or other cable for the other display, thus not really good for dual displays! I bought a Kingston instead, from Amazon, which cost more, but has Triple Display Ports, plus a solid Power Cord and worked perfectly the first time! I couldn't be happier with my Kingston!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Morning RR57, We sincerely apologize for the experience you had with the JCD543. The JCD543 does require DP alt-mode in order for the HDMI and DP ports under "or" to function properly. In the case where the computer does not support such feature, we would recommend a device such as the JCD381 which guarantees two HDMI displays, two USB Type-A ports and an Ethernet port with the installation of the driver. Please feel free to contact support at your earliest convenience with the information on the packaging for
Technical Support with questions, comments, concerns
regarding your device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
Support is also provided in both Spanish and English. Thank you.
- Cons mentioned:Power supply
Very Unstable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First they should insist you purchase the power supply, not just list it as an option. It worked for three weeks, now my laptop attached to a monitor blinks on and off so many times that I disconnected it completely. If I hadn't thrown away the box I would be returning it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that! This device has an optional power supply since most set ups don't require an external power supply and they can run off the computer's power. We do offer versions of this that come with the power supply, available at Best Buy. Since you're having difficulty with your device, I do recommend contacting my customer service team. We'd be more than happy to troubleshoot this with you and figure out what's going on. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Engineer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improvement over the dual display unit culpability.
I would recommend this to a friendSmart buyer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product who use multiple monitors. Also, its help minimize the cables mess.
I would recommend this to a friend- Cons mentioned:Power supply
Returned and bought different.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but does not come with power supply. Needs new style usb c power cord.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Confusion on whether or not a power supply is necessary for the JCD543 can be troublesome and we apologize for the misinformation. The JCD543 is bus-powered and therefore will work once connected to the computer, the power supply (JUP2290) is only for charging your computer, thus providing more power to the hub as a whole. For further information, we recommend contacting the support team on the casing to speak with an agent and they will be ready to help.
Respectfully,
j5create
Docking Station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect for what I needed for my laptop in order to add additional monitors, printer connections etc.
I would recommend this to a friendj5create USB C
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This USB Type C gets the job done for multiple functions with both Apple and PC products. I love it.
I would recommend this to a friendLOVE THIS DOCKING STATION!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my job and it is DEFINITELY a must-have. Especially if you work with multiple monitors.
I would recommend this to a friendOK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This order placed was the item I was expecting to purchase. By buying, I have satisfied my need.
I would recommend this to a friend- Cons mentioned:Compatibility
Software not up to date
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with MacBook running MacOS Catalina as their website does not have the latest firmware
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Software not being up to date for a docking station is inconvenient and we apologize. As of now, we have compatible drivers and PnP models available for macOS Catalina and if you would like information or recommendations for your needs, please reach out to our support team and a specialist will be more than happy to help.
Respectfully,
j5create
Does the job!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. Multiple display outputs was the selling point.
I would recommend this to a friendNeed to return - Post Covid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work for my dual monitor set up, requires a driver that will not load. I am sure it works great for some, just not for me!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there and we are sorry to hear the JCD543 was too difficulty to get working. We would love the opportunity to troubleshoot the device and either get it working properly or offer a working solution; if interested, feel free to contact support on the packaging and a representative will be ready to help.
Respectfully,
j5create
Works perfectly for what I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent docking station with a very wide variety of connection options
I would recommend this to a friendNeeded something old for the new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Granddaughters has new laptop but old accessories. This was exactly what she needed
I would recommend this to a friend- Cons mentioned:Power supply
Waste of time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of time. Does NOT support 3 HD monitors. Only 2 and a 720p via VGA, if that. Adding an external USB HDD FAILS suddenly, putting the hard drive at risk. Completely shuts down because of power failure. Hope it didn't ruin my hard drives, One brand new one started making clicking sounds when connected.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for the review. I'm sorry your experience with the JCD543 was not a good one; in regards to the limitation of 720p resolution via VGA, clicking sounds on the hard drive when attempting to connect, we recommend reaching out to the technical support team printed on the casing in order to speak with a specialist; they will properly troubleshoot and offer solutions.
Respectfully,
j5create