Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Just OK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item was a great value for the price, while it worked. Worked just long enough I couldn't return it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Power supply
Rubbish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, didn't come with power supply, waste of time and money. Bought Microsoft oem dock to replace this one instead and never looked back
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
This docking station does not require a power supply to function. The docking station will allow pass through charging with a USB-C charging adapter. We appreciate your feedback.
Thanks,
j5create
- Pros mentioned:Usb-c
quite good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes the back of my laptop clean. lots of inputs including dsub, hdmi, usb very useful
I would recommend this to a friend - Cons mentioned:Compatibility
All ports did not work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as intended. Returned for a refund.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .USB-C Triple Display Docking Station requires a host device with an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. As well as an installation of a driver for functionality. Please refer to the manufacturer of your hardware for more information on your device.
Skip this docking station
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought several for office use and within 1 year the hdmi ports have gone bad. Spend the extra money and go with a better brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab. Thank you.
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sent email tech appt was schedule for August 17th, received email tech was on the at 5:30p. Estimated arrival time 6 pm. Woodside planation in Aiken SC established new policy no vendors allowed through access gates after 6:30pm. Done with residents knowledge or approval, best buy stood us up again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Reach out to Best Buy's customer support team, regarding your schedule appointment. Thank you.
- Pros mentioned:Ease of use
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up, works perfect. The cord is hidden inside, so that threw me off.
I would recommend this to a friend - Cons mentioned:Compatibility
Software
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is not compatible with the apple pro computer. Other then it not working for my computer it is a quality device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi and thank you for your review on the JCD543. If you are using an M1 Mac, our research and development team is still working on compatible software. If you have a Intel based Mac, we do have compatible software. Depending on what you are looking for in a hub, we may be able to recommend PnP models, but please keep in mind, PnP adapters only support one display per device. If you would like more information, please reach out to support and we'll gladly assist.
Appreciatiely,
j5create
Limited Instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure of the power source & can’t return it due to BBs terrible return policy
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station typically requires a 100W USB-C power adapter to function properly, but it does not come with a power supply—it relies on pass-through charging from your laptop's charger.
The JUP2290 100W PD USB-C Super Charger is the power adapter to JCD543 or JCD543P USB-C Triple Display Docking Station with 100W PD Adapter already includes the power adapter.
- Pros mentioned:Ease of use
Works Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use. I don't sit my laptop on it as it gets a little warm.
I would recommend this to a friend Simply not worth the cost
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive and barely does what it advertises. The output for monitors is too graphics intensive for this device and runs clunky and slow. For some reason none of the usb ports work and thats enough to make it not worth the price. Taking it back once i get my new dock from amazon. Took a lot of fiddling around to get it to work on my alienware ultrawide and lg ultragear at the same time
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Seba, I would like to say that I am sorry to hear the JCD543 device did not meet your expectations. The Alienware ultrawide and LG ultragear may need to be directly connected to the computer if the monitors have G-SYNC. The USB ports are intended for peripherals like mice, keyboards, flash drives. To troubleshoot and get more information, please call in and a representative will be happy to assistant you. Respectfully, j5create
Stopped working after 2-3 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for 2-3 days then stopped. When I connect it works then disconnects monitors/keyboard/mouse, then reconnects them, then disconnects them, and continues that cycle for at least 15 minutes until I unplug it. This happens every time i connect it which has been at least 5+ times.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear you had so much trouble with our device. We are available to help whenever you need it at our customer service department. Our information is available on the back of all of our product boxes as well as on our website under the contact page. We'd be more than happy to troubleshoot a problem like this with you and get you up and running.
Thanks,
j5create
- Pros mentioned:Ease of use
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great attachment for my laptop, it can easily be stored away when not using it
I would recommend this to a friend J5create
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the J5create docking station to use as a source for sending to additional displays. I works, however the speeds are less than impressive.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, Please contact our Customer Service Department, so that they can get more information from you, in order to properly help with trouble shooting the Docking Station. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Not a good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible support if you need help and it didn't work for what I was told that it was designed for. I would not buy again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Jdeezy, I regret to hear about your experience with both the JCD543 and support. Depending on the computer's make and model, the JCD543 may only output limited functionality. If possible, we would value the opportunity to see if we can assist you again. Our contact information can be found on the website and device casing. We apologize for the experience you had with us and look forward to working with you.
Respectfully,
j5create
- Cons mentioned:Compatibility
Doesn't work with MACBOOK PRO 16 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson assured me this would work with my new MACBOOK PRO-16 inch. It does not.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform for the HDMI, VGA, and Mic ports to function. Depending on the OS you have, different instructions apply. The rest of the ports on the Dock are PnP. Please contact our Technical Support Team, so that they can get more information from you regarding this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
sucks not enough power
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used like 3 of them and non worked properly, 1. I couldn't make it work on my macbook pro to use with 2 more monitors, had to do some crazy sharing thing, 2. Kept having issues with USBs had a hub and worked half of the time. Like the main reason i wanted a docking station. To keep all my usb power hub together and easy access. never had a problem with a pc docking stations. 3. Software issues i always kept it up to date until now. Aug 2020 would it be worth to spend another 100 dollars? I believe so!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Eduardo,
The current version of Mac OS Catalina has some new security settings that will add some extra steps to the installation process for third party devices. I would recommend contacting the j5create customer service team for assistance getting your docking station up and running. You can find our contact information printed on the product packaging and on the j5create website under the ‘Support’ drop down. I hope that you consider giving us the opportunity to get the docking station up and running for you.
Thanks,
j5create
Can't use due to software requirement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires downloading software to pair with laptop. I purchased it to set up at home for teleworking. Do not have permissions to add software to work computer. Will be returning...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear about this! I hope that you're able to find a station that works with your set up, even if it isn't with us.
Thanks!
j5create
Good for a port replicator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this docking station to be a charging station as well. I also had issues with the usb connected printer now working after docking my hp laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for your feedback. When using high-powered USB devices such as HDD, Printer, Scanners. etc., we recommend connecting a power brick with a USB-C connector to the Power-in port for optimal performance. If you have any questions regarding the Dock, our contact information can be found on j5create.com and our agents will be glad to assist you. Kindly, j5create
If you have a new MacBook Pro DO NOT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my new MacBook Pro. It would not connect to a monitor , so I spent several days back and forth with J5 Create support trying their suggestions and reloading the driver multiple times. They even admitted that their software had issues with the latest Mac OS Catalina. I was finally told the docking station was defective and to take it back to the retailer have it replaced, which I did. The replacement had the same issues. Have returned the replacement and purchased a non-J5 Create product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience that this has caused you. It sounds like the issue could be related to the firmware on the product itself being outdated. We would be more than happy to send you a new device that is tested and has the updated firmware already on it. If you would like to proceed, please contact our customer service department as we can assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create