Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Worked, but not full resolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get Display Port to work at full resolution (2560x1440) with Windows 10. I ended up getting a different docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the Dock did not supply the resolution you needed for your monitor. We apologize for the inconvenience. Respectfully, j5
Wobbly Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The secondary to my laptop monitor was slightly wobbly and made it unpleasant to watch. But I'll try to install it again and see if it's any better.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Wobbly performance can be unpleasant and we are sorry to hear this has been your experience with the JCD543. This may be due to a loose connection of the JCD543 with the computer, a defective HDMI cable, too long of an HDMI cable, or even a troubled monitor. In order to narrow down the root of the issue, we recommend reaching out to the technical support team printed on the casing and an agent will be glad to help and offer a working solution.
Respectfully,
j5create
Good while it worked.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year and then just stopped. Sad when it's not exactly a cheap docking station. I loved it when it worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you: in order to narrow down the exact issue you are experiencing. Their info is located on our website under the "Support" tab. This product does have a 2 Year Limited warranty and they should be able to help you troubleshoot or set up a solution. Thank you.
- Pros mentioned:Ease of use
Great item!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best docks that I have ever used. Very simple.
I would recommend this to a friend - Cons mentioned:Compatibility
So sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item!! Could not get it to hook up to my new Lenovo Gaming computer!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543 requires a feature called "DP Alt Mode" and "Power Delivery" over USB-C for Plug n Play functions as well as an installation of a driver for HDMI.VGA and Mic ports. We apologize for the inconvenience. Cordially, j5.
- Cons mentioned:Compatibility
buggy then died
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your time. This thing was buggy, requiring constant re-starts, and then it just stopped working
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for reviewing the JCD543. In the case where the JCD543 is constantly requiring a restart in order to work again or you experience buggy performance, we recommend contacting the technical support team on the packaging in order to troubleshoot and narrow down the root of the issue. If necessary, we will offer an exchange with the manufacturer's 2 year warranty. We apologize for the experience you had and value your feedback.
Respectfully,
j5create
- Cons mentioned:Compatibility
Stopped working 2 weeks after the return window
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 weeks after the return window, I am trying to return it still.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Stops working after every Mac OS update
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is great when it works. If you are buying this for the triple display functionality beware that it takes this company several months to add support drivers for each new Mac OS update. In other words, your Macbook will update overnight and you will wake up to your monitors not working. They offer no timelines for updates. Currently, I've been waiting for 4 weeks for 11.4 support. I'm buying another unit instead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .128Collective, we're sorry to hear the Docking Station does not work well with the new update MacOS version. At this time, we are seeing some instability with our software in 11.4 and some times in 11.5. A quick fix will usually be to uninstall and reinstall our driver but unfortunately, we cannot guarantee that will work. If you have any questions, our contact information is available on our website. Sincerely, j5.
- Cons mentioned:Compatibility
dont really like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to get working, followed instruction and still cant get it to work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support through Live Chat or Email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Cordially, j5.
Poor purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cannot withstand multiple things plugged into it didn’t even last three months I would not recommend
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. We apologize for the inconveniences. Thank you.
- Cons mentioned:Power supply
Power Supply
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not have a power Supply with it you have to buy it for another $ 50.00 dollars so watch out
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Miguel,
Thank you for sharing your feedback. I am sorry that the details regarding the power supply were not made clear during the time of purchase. To clarify; the docking station does not need a power supply to function. The power supply is optional for pass through charging to charge the laptop. The docking station will fully function if it is not plugged in. If your laptop uses a power adapter with a USB C plug, your power adapter can be plugged into the dock to charge your laptop. If your laptop uses a different type of power adapter you can just plug that in as normal to charge your laptop and the docking station will fully function when connected to your laptop. Again I apologize that the specifications for the dock were not properly relayed to you when you purchased it.
Thank you,
J5Create
- Cons mentioned:Compatibility
Aweful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this. I could not use multiple types of monitor connections. That was the selling point.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good day,
If you are having trouble with the JCD543 the j5create customer support team would be happy to help. You can find our contact information at the link below:
https://en.j5create.com/pages/support
I hope that you give us the opportunity to assist.
Thanks,
j5create
- Cons mentioned:Compatibility
Did not work.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sever compatibility issues with MacBook Pro and on my Lenovo
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please make sure you have full admin rights to complete the installation process. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Good idea; bad execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had quite a few issues with the docking station. Doesn’t support multiple external monitors for the latest versions of Mac OS.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Tatum, depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to assist you with installation. Thank you.
Not exactly what I was hoping for, but okay...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all of the ports work with my setup, so it is not exactly what I was hoping for, but I managed to make it work okay. Wish I had gotten something else...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you're having difficulty with our device. My customer service team is always available to assist in matters like this and we'd be more than happy to help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Faulty product - will not connect after a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this product for little over a month, and it continuously would freeze up the dual monitors I had connected, especially if I had been working on an assignment/project for more than 3 hours. Now, it won't stay connected for more than 20 seconds before reverting all control back to my laptop. Very disappointed. As a student on a very low-income stipend, I shelled out of my savings to purchase this item so I could have easier access to do my work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear this! I know how important it is to get up and running and stay that way, especially with school work. If you would contact my customer service team, we'd be more than happy to help get you back up and running again. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not recognize my monitors, I have tried to download and troubleshoot but no success
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports requires a computer to support DisplayPort Alt Mode for video out. Please refer to the manufacturer of your hardware for more information on your device. The VGA, Mic and stand alone HDMI port requires an installation of a driver. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you;. Their information can be found on our website under the "Support" tab. Thank you.
works ok on most
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because i could not get an extended display with 2 monitors working with it on a Mac. Only mirror display would work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello BillG, thank you for your feedback on the JCD543. If your Mac has the M1 chip, we are working on an updated driver and we also sell PnP device, with no drivers needed. Please contact us if you may be interested in knowing more about PnP products and our agents will be happy in helping you find the right product for your computer. Kind regards, j5create.
Not great on the 3rd monitor.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked but not loved. 3rd monitor with 2 hdmi N 1 rgb connections an issue. 2nd hdmi im plugging into my laptop directly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to understand and narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Did Not Work For Two Monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the shape of this hub which would help cool my work laptop, but unfortunately it would not recognize my second monitor (and they are the same brand and model). I do not have admin rights to the laptop and could not download any drivers, so it was returned. I replaced with a different hub for much much less, it was just plug and play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately models such as the JCD543 require software installation which will need you to have administrative rights to do so; we sincerely apologize for the inconvenience you had. We do offer plug-and-play devices that may work with your computer for adding displays, Ethernet, SD card reading and more. If interested in learning about alternatives for your setup, please feel free to contact the manufacturer and an agent will be ready to lend a helping hand.
Respectfully,
j5create