Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Good idea; bad execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had quite a few issues with the docking station. Doesn’t support multiple external monitors for the latest versions of Mac OS.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Tatum, depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to assist you with installation. Thank you.
Not exactly what I was hoping for, but okay...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all of the ports work with my setup, so it is not exactly what I was hoping for, but I managed to make it work okay. Wish I had gotten something else...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you're having difficulty with our device. My customer service team is always available to assist in matters like this and we'd be more than happy to help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not recognize my monitors, I have tried to download and troubleshoot but no success
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports requires a computer to support DisplayPort Alt Mode for video out. Please refer to the manufacturer of your hardware for more information on your device. The VGA, Mic and stand alone HDMI port requires an installation of a driver. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you;. Their information can be found on our website under the "Support" tab. Thank you.
Faulty product - will not connect after a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this product for little over a month, and it continuously would freeze up the dual monitors I had connected, especially if I had been working on an assignment/project for more than 3 hours. Now, it won't stay connected for more than 20 seconds before reverting all control back to my laptop. Very disappointed. As a student on a very low-income stipend, I shelled out of my savings to purchase this item so I could have easier access to do my work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear this! I know how important it is to get up and running and stay that way, especially with school work. If you would contact my customer service team, we'd be more than happy to help get you back up and running again. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
works ok on most
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because i could not get an extended display with 2 monitors working with it on a Mac. Only mirror display would work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello BillG, thank you for your feedback on the JCD543. If your Mac has the M1 chip, we are working on an updated driver and we also sell PnP device, with no drivers needed. Please contact us if you may be interested in knowing more about PnP products and our agents will be happy in helping you find the right product for your computer. Kind regards, j5create.
Not great on the 3rd monitor.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked but not loved. 3rd monitor with 2 hdmi N 1 rgb connections an issue. 2nd hdmi im plugging into my laptop directly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to understand and narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
- Pros mentioned:Overall performance
Does not disappoint
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Highly recommend this docking strip.
I would recommend this to a friend Did Not Work For Two Monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the shape of this hub which would help cool my work laptop, but unfortunately it would not recognize my second monitor (and they are the same brand and model). I do not have admin rights to the laptop and could not download any drivers, so it was returned. I replaced with a different hub for much much less, it was just plug and play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately models such as the JCD543 require software installation which will need you to have administrative rights to do so; we sincerely apologize for the inconvenience you had. We do offer plug-and-play devices that may work with your computer for adding displays, Ethernet, SD card reading and more. If interested in learning about alternatives for your setup, please feel free to contact the manufacturer and an agent will be ready to lend a helping hand.
Respectfully,
j5create
Stopped Working After 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working today after 3 months. Was fine before that.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact the Manufacture (of your computer) Support to have them check if there are any available updates and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Once completed, uninstall and reinstall the j5create drivers once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats and stops working properly, not worth your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready you. Thank you..
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the video ports only works half of the time leaving me with one less monitor to work with
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting our Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
DO NOT INSTALL THE SOFTWARE ON MAC!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT INSTALL THE SOFTWARE ON MAC!!!! Within 3 weeks, I had 2 major scam alerts: one was a $20,000 charge to our company credit card, the other tried to impersonate me to change my work direct deposit. The only way someone could've gotten enough information to do both of these is from the information taken when you enable the USB device to do Screen Recording.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Screen recording just means, it essentially allows video in or out of the computer, video conferencing such as zoom or google meet also requires this to be enabled otherwise they will not work. We confirm that j5create USB display adapter driver software is not actually recording the contents of your display, and no data is being stored anywhere, neither locally or otherwise. ** Feel free to contact j5create Technical Support if you have any questions regarding our Docking Station or software. Cordially, j5.
A lot of potential but doesn't live up to it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this sitting under the back of my laptop on my desk and it's an okay hub for the USB and USB-C but the rest just doesn't cut it. I was running of Thunderbolt 4 and could only get the HDMI port to work. The SD card slot won't read my camera SD card. So basically it's an over priced 3 port hub for me.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Monitor Display for a good deal - contact me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one, like new, for sale. I’ll make a solid deal… no longer need it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .All 13 ports are combined into one slim docking station, so you’ll have all the connections you need to stay productive!
Garbage - Proprietary Firmware for a dock?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage - Proprietary Firmware for a dock? Read reviews, and thought it was a PC issue using this. I have a new MacBook Pro and was looking for a good charging station, and multiple video outputs. I installed the software (kind of shady that it asked me to trust a persons name for the install rather than the company name). Didn’t charge anything. My 4K monitor just bounced in and out repeatedly of showing anything. Don’t waste any time or money on this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you've had this much trouble with our device and I hope that you'll allow my customer service team to troubleshoot this with you or to find you a product that does work and suit your needs even if it isn't with us. Our information can be located on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
Purchased for Triple display on my Mac book pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product required the download of a Driver and did not work with a third monitor which defeated the purpose of the purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In the case where you are experiencing issues with the JCD543 and obtaining up to 3 displays, we recommend contacting the technical support team mentioned on the casing and an agent will be able to lend a helping hand in getting you setup. In the case where it is not fully compatible, an agent will makes recommendations for alternatives.
Respectfully,
j5create
- Pros mentioned:Overall performance
Great Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took care of our problem - Happy Customer again ;-)
I would recommend this to a friend Doesn't work reliably
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this had worked out. I wanted a docking station that I could switch different laptops out of so I could use my double screens consistently. The docking station requires drivers that I can't use with my work laptop. I kept it anyways to use with my personal laptops, but switching between the two seems impossible. The connection to the docking station is pretty terrible, and my screens periodically disconnect. Bummer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shelly,
We appreciate you taking your time to share your feedback. If these connection issues with the docking station persist, I would recommend reaching out to J5create customer support. You can find their contact information either on the product packaging or on the J5create website under the support dropdown. I hope that you give us the opportunity to get your docking station running correctly.
Thank you,
J5create
Deceptive advertising
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says that it can connect to 3 monitors. It can't
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer must support DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port. Please refer to the manufacturer of your hardware for more information on your device. VGA and the stand alone HDMI port require installation of a driver for functionality. Drivers are located on j5create website under the "Support" tab. Available display combinations:
HDMI + VGA + DisplayPort
HDMI + VGA + HDMI
Do Not Bother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give 0 stars, but since it work about 5% of the time, I guess that isn't fair. I bought two different j5creates and they are useless. The second one has never worked at all. This works when it is in the mood. Then spontaneously just stops. Then I "troubleshoot" (meaning unplug things randomly) for an hour. No rhyme or reason. Avoid it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! As I stated in your last review, we are more than happy to help get you up and running. Our information is found on the back of the product boxes and on our website.
Thanks,
j5create