Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Works fine but warning message
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine right now, but there is a warning message on my MacBook Pro to not upgrade the OS because the driver isn’t compatible.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The warning message that you are seeing is from your Mac and it is in regards to the next OS update; Big Sur. OS Big Sur will bring significant changes to your operating system. Our developers are currently working on an updated driver that will be compatible with Big Sur. Once the driver is released and you upgrade to Big Sur you can visit the j5create website to update the driver on your computer. If you have any questions about this process you can contact j5create customer support. Contact information can be found on the product packaging and on the j5create website under the ‘Support’ drop down.
Thanks,
j5create
Docking Station
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were not accurate, could not set it up, I had to return it to the store and purchase something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Shire, I regret to hear about the troubles you experienced using the JCD543. Depending on the operating system you have, different instructions apply. If possible, we would love the chance to talk you through the setup. Our contact information can be found on the casing and a rep will gladly help.
Respectfully,
j5create
Works great on 2 monitors still, third not so much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until return period ended. Now one of the HDMI ports does not project full gamma. (I have swapped cords, monitors, updated drivers, no ao luck) Happened with cheaper docks, was hoping spending the extra money would prevent this from happening. Anyone has recommendations on a 3 monitor USB c hub with through power, I'm all ears
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI under the word "OR" is a PnP and a USB-C port must support DP Alt Mode. The other HDMI requires an installation of a driver. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Power supply
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No power supply with product, I had to return it. I liked it very much but couldn’t use it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Merritt,
The JCD543 does not require a power supply to function, it can be powered by your laptop. It will support pass through charging via a USB-C power supply. I’m sorry that you had to take the time to return the docking station.
Have a good day,
j5create
- Cons mentioned:Compatibility
Not Ready for Big Sur ok M1 chip
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have the drivers for Big Sur. If it would if worked this would of did the job!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jwallscott, Regarding Big Sur compatibility, due to the different hardware of the M1 Mac our research and development team is currently working on a different driver. At this time, we are placing all M1 Mac customers on an "On-Hold" list and as soon as the software is available, you will be notified. If interested in being placed on this on-hold list, we recommend contacting the support team mentioned on the packaging and an agent will be glad to assist.
Thank you for your input,
j5create
Does Not Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Docking station did not work right out of the box! After spending TWO extended sessions with Tech Support from the manufacturer and two more extended sessions with my Geek Squad Total Tech Support Rep’s, they couldn’t fix it and suggested, like several times before on other issues on other equipment, that I’d have to “take it to my local retail outlet” for them to diagnose and repair or replace. Bet this review never makes it to print!
I would recommend this to a friendBrand response from J5create Team
Posted .Hi there!
It sounds like you might have a defective unit, please contact us about a replacement and we can get you taken care of.
Thanks,
j5create
Cheap Junk, No Current Mac Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I took this out of the box, I was surprised at the cheap, lightweight plastic construction. I would expect to pay half the price for something like this. Also, this is not driverless for Mac... you need to download and install drivers from the company's website and they do not currently support Big Sur or M1. I would recommend avoiding products from this company. I am returning this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Drybonz, I regret to hear about your input on the JCD543. At this time, if you are using an M1 chip Mac, we are still working on compatible software; if you are using an Intel based Mac, we have drivers available. I apologize for any miscommunication there may have been. If in the future you have difficulties setting up your device, please feel free to reach out to the technical support team printed on the casing and an agent will be glad to help. In regards to pricing, we have other models available and if interested in learning more about them, please feel free to reach out to us.
Respectfully,
j5create
Not for me!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big, cumbersome... Ended up returning it. didn't sit solidly on the laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This triple display docking station turns your Mac or Windows laptop into a full workstation with a DisplayPort output, two HDMI outputs, and a VGA output, with resolution support up to 4K (3840 x 2160) on two displays and 1080p on the other one. Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 is required. Thank you.
not for dual monitors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good for what it is but it would not let me use dual monitors. it wont recognize the computer plus 2 monitors which is why I got it. I ended up plugging this into the laptop, hdmi into the laptop to monitor 1, and hdmi 2 from monitor 2 into this dock
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port as well as USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. Drivers are also needed for the VGA and stand alone HDMI port for functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Don't buy this product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save you money and do not buy. Had to return product as it was not working correctly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that you decided to return the docking station. Our highly trained customer support team is available to provide troubleshooting assistance with any of our products. I hope that you have a good day.
Thanks,
j5create
Not able to get multiple displays working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this. Needed a dock to make life easier switching between work and home laptops on my home desktop setup - camera, headset, mouse and keyboard - and most importantly - two or three monitors (depending on where I am). Sadly - could not get it to feed two desktop monitors. Drivers installed beforehand as well...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports are Plug n Play. However, computers must support DisplayPort Mode for video out over USB-C. Please refer to the manufacturer of your hardware for more information on your device. The HDMI and VGA requires a driver. Depending on the OS you have, different instructions apply. We recommend using video cables with the same connections on both ends, no conversions or adapters. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Cordially, j5.
NOT SUPPORTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you purchased it. J5Create stated in the caution sticker that it was not supported by the Big Sur OS update.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
As of today 1/4/2021 our drivers are not compatible with MacOS Big Sur. We are currently working on creating updated drivers to work with Big Sur. We will post an update on the j5create website once we release the drivers.
Thank you,
j5create
- Cons mentioned:Compatibility
Does NOT work with Mac Catalina Update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does NOT work with Mac Catalina Update, will not work with the second or third monitor.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry for the inconvenience that this has caused you. This sounds like an issue with the firmware. We would be happy to exchange this with a device that is tested with the corrected firmware for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Piece of Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a poor product. I had purchased in 16-17 months ago, the device malfunctioned and fried the motherboard on my laptop that I purchase at the same time. This product sucks. I have never had a motherboard die the 20+ years that I've been using a computers.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .There are several reasons a motherboard would go bad such as fans and heatsinks clogged with dirt, dust, and debris. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
this one wasn't a great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks the battery life out of my Mac down to like about 3-4 hours and all I am using the laptop for is building a website through wix. simply click and drop kind of things. nothing crazy and sometimes music in background off iTunes. I heard another person with same issued but he heard his friend has no issue so I dunno maybe I we got a bad batch. disappointing for 110 bucks.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JCD543 is powered from your laptop if it is not plugged into a power supply it will decrease the duration of the battery charge. If you have any further questions I would recommend that you contact the j5create customer support team for assistance. Our contact information is printed on our product packaging and is also on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
All ports may not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought today to use with my new laptop in order to connect two monitors and hardwire to my internet. One of the HDMI ports is not working correctly. I have switched out the HDMI cable I was using, switched the monitor that was being plugged into it, and finally plugged the second HDMI into my laptop itself. Its 100% the dock...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Computers must support "DisplayPort Alt Mode" over USB-C for video out if it's the HDMI port under the "OR" since that is Plug n Play. The Internet port will be labeled as RealTek or 10/100/1000 in your Network settings. It also requires an installation of a driver for HDMI/VGA and Mic ports to function properly. Please contact our Customer Service Department by Live Chat or submit a Support Ticket, so that they can get more information from you; in order to properly troubleshoot this issue. Their information can be found on our website under the "Support" tab. Our phone support will temporarily be unavailable due to COVID situations. Cordially, j5.
- Cons mentioned:Compatibility
Poor performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product since 2020. Not working properly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service by live chat or a support ticket for further information about this issue. Our phone support will temporarily be unavailable due to COVID. Their information can be found on our website under the "Support" tab. Thank you.
HDMI port stopped working in less than 2 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online chat and Geeksquad send me in an endless loop that I can't get a hold of anyone to help me. I purchased this 2/5/2021 and one of the HDMI port stopped working today. I have tested with different cables and monitors. There is no physical damage that I can tell. It has been sitting on the table since I got it. Just trying to see if I can get a replacement.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543 is covered under a manufacturer's two-year warranty. If you'd like to troubleshoot to see if we can narrow down the root of the problem, please reach out to support and if necessary, we will gladly exchange it for you under the manufacturer's two-year warranty. I'm sincerely sorry to hear about the inconvenience and hope we can still help.
Respectfully,
j5create
- Cons mentioned:Compatibility
Windows 10 does not recognize device.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New HP laptop. Windows 10 does not recognize the device. Bring it back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Connecting and not recognizing? - sounds like a job for technical support. In the case where the JCD543 is not being recognized/detected on the computer, there is troubleshooting that can be done. A specialist is only a call, ticket, or chat session away and if necessary, we will offer an exchange on the spot! Contact information is found on the casing and an agent will be glad to help.
Thank you for the input,
j5create
- Pros mentioned:Ports
It is a joke
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only good for adding usb ports the display constantly flickered and blacked out
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your feedback about the docking station. The issue that you are seeing could be caused by one of several different factors including bad cables, or poor connections. I would recommend for you to contact our customer service team. They can help you troubleshoot the issue and get you back up and running. Our contact information is on the product package as well as on our website under the “Support” drop down. You can contact support by phone, email, or over live chat. I hope that you give us the opportunity to resolve this issue.
Thank you,
j5create