Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
works ok on most
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because i could not get an extended display with 2 monitors working with it on a Mac. Only mirror display would work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello BillG, thank you for your feedback on the JCD543. If your Mac has the M1 chip, we are working on an updated driver and we also sell PnP device, with no drivers needed. Please contact us if you may be interested in knowing more about PnP products and our agents will be happy in helping you find the right product for your computer. Kind regards, j5create.
Did Not Work For Two Monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the shape of this hub which would help cool my work laptop, but unfortunately it would not recognize my second monitor (and they are the same brand and model). I do not have admin rights to the laptop and could not download any drivers, so it was returned. I replaced with a different hub for much much less, it was just plug and play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately models such as the JCD543 require software installation which will need you to have administrative rights to do so; we sincerely apologize for the inconvenience you had. We do offer plug-and-play devices that may work with your computer for adding displays, Ethernet, SD card reading and more. If interested in learning about alternatives for your setup, please feel free to contact the manufacturer and an agent will be ready to lend a helping hand.
Respectfully,
j5create
Not great on the 3rd monitor.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked but not loved. 3rd monitor with 2 hdmi N 1 rgb connections an issue. 2nd hdmi im plugging into my laptop directly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to understand and narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not recognize my monitors, I have tried to download and troubleshoot but no success
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports requires a computer to support DisplayPort Alt Mode for video out. Please refer to the manufacturer of your hardware for more information on your device. The VGA, Mic and stand alone HDMI port requires an installation of a driver. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you;. Their information can be found on our website under the "Support" tab. Thank you.
- Pros mentioned:Overall performance
Does not disappoint
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Highly recommend this docking strip.
I would recommend this to a friend DO NOT INSTALL THE SOFTWARE ON MAC!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT INSTALL THE SOFTWARE ON MAC!!!! Within 3 weeks, I had 2 major scam alerts: one was a $20,000 charge to our company credit card, the other tried to impersonate me to change my work direct deposit. The only way someone could've gotten enough information to do both of these is from the information taken when you enable the USB device to do Screen Recording.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Screen recording just means, it essentially allows video in or out of the computer, video conferencing such as zoom or google meet also requires this to be enabled otherwise they will not work. We confirm that j5create USB display adapter driver software is not actually recording the contents of your display, and no data is being stored anywhere, neither locally or otherwise. ** Feel free to contact j5create Technical Support if you have any questions regarding our Docking Station or software. Cordially, j5.
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the video ports only works half of the time leaving me with one less monitor to work with
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting our Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats and stops working properly, not worth your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready you. Thank you..
Garbage - Proprietary Firmware for a dock?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage - Proprietary Firmware for a dock? Read reviews, and thought it was a PC issue using this. I have a new MacBook Pro and was looking for a good charging station, and multiple video outputs. I installed the software (kind of shady that it asked me to trust a persons name for the install rather than the company name). Didn’t charge anything. My 4K monitor just bounced in and out repeatedly of showing anything. Don’t waste any time or money on this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you've had this much trouble with our device and I hope that you'll allow my customer service team to troubleshoot this with you or to find you a product that does work and suit your needs even if it isn't with us. Our information can be located on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
Stopped Working After 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working today after 3 months. Was fine before that.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact the Manufacture (of your computer) Support to have them check if there are any available updates and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Once completed, uninstall and reinstall the j5create drivers once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Pros mentioned:Overall performance
Monitor Display for a good deal - contact me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one, like new, for sale. I’ll make a solid deal… no longer need it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .All 13 ports are combined into one slim docking station, so you’ll have all the connections you need to stay productive!
A lot of potential but doesn't live up to it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this sitting under the back of my laptop on my desk and it's an okay hub for the USB and USB-C but the rest just doesn't cut it. I was running of Thunderbolt 4 and could only get the HDMI port to work. The SD card slot won't read my camera SD card. So basically it's an over priced 3 port hub for me.
No, I would not recommend this to a friendDoesn't work reliably
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this had worked out. I wanted a docking station that I could switch different laptops out of so I could use my double screens consistently. The docking station requires drivers that I can't use with my work laptop. I kept it anyways to use with my personal laptops, but switching between the two seems impossible. The connection to the docking station is pretty terrible, and my screens periodically disconnect. Bummer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shelly,
We appreciate you taking your time to share your feedback. If these connection issues with the docking station persist, I would recommend reaching out to J5create customer support. You can find their contact information either on the product packaging or on the J5create website under the support dropdown. I hope that you give us the opportunity to get your docking station running correctly.
Thank you,
J5create
Purchased for Triple display on my Mac book pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product required the download of a Driver and did not work with a third monitor which defeated the purpose of the purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In the case where you are experiencing issues with the JCD543 and obtaining up to 3 displays, we recommend contacting the technical support team mentioned on the casing and an agent will be able to lend a helping hand in getting you setup. In the case where it is not fully compatible, an agent will makes recommendations for alternatives.
Respectfully,
j5create
Do Not Bother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give 0 stars, but since it work about 5% of the time, I guess that isn't fair. I bought two different j5creates and they are useless. The second one has never worked at all. This works when it is in the mood. Then spontaneously just stops. Then I "troubleshoot" (meaning unplug things randomly) for an hour. No rhyme or reason. Avoid it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! As I stated in your last review, we are more than happy to help get you up and running. Our information is found on the back of the product boxes and on our website.
Thanks,
j5create
Works fine but warning message
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine right now, but there is a warning message on my MacBook Pro to not upgrade the OS because the driver isn’t compatible.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The warning message that you are seeing is from your Mac and it is in regards to the next OS update; Big Sur. OS Big Sur will bring significant changes to your operating system. Our developers are currently working on an updated driver that will be compatible with Big Sur. Once the driver is released and you upgrade to Big Sur you can visit the j5create website to update the driver on your computer. If you have any questions about this process you can contact j5create customer support. Contact information can be found on the product packaging and on the j5create website under the ‘Support’ drop down.
Thanks,
j5create
- Pros mentioned:Overall performance
Great Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took care of our problem - Happy Customer again ;-)
I would recommend this to a friend Docking Station
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were not accurate, could not set it up, I had to return it to the store and purchase something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Shire, I regret to hear about the troubles you experienced using the JCD543. Depending on the operating system you have, different instructions apply. If possible, we would love the chance to talk you through the setup. Our contact information can be found on the casing and a rep will gladly help.
Respectfully,
j5create
Does Not Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Docking station did not work right out of the box! After spending TWO extended sessions with Tech Support from the manufacturer and two more extended sessions with my Geek Squad Total Tech Support Rep’s, they couldn’t fix it and suggested, like several times before on other issues on other equipment, that I’d have to “take it to my local retail outlet” for them to diagnose and repair or replace. Bet this review never makes it to print!
I would recommend this to a friendBrand response from J5create Team
Posted .Hi there!
It sounds like you might have a defective unit, please contact us about a replacement and we can get you taken care of.
Thanks,
j5create
- Cons mentioned:Power supply
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No power supply with product, I had to return it. I liked it very much but couldn’t use it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Merritt,
The JCD543 does not require a power supply to function, it can be powered by your laptop. It will support pass through charging via a USB-C power supply. I’m sorry that you had to take the time to return the docking station.
Have a good day,
j5create