Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Not for me!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big, cumbersome... Ended up returning it. didn't sit solidly on the laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This triple display docking station turns your Mac or Windows laptop into a full workstation with a DisplayPort output, two HDMI outputs, and a VGA output, with resolution support up to 4K (3840 x 2160) on two displays and 1080p on the other one. Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 is required. Thank you.
- Cons mentioned:Compatibility
Don't buy this product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save you money and do not buy. Had to return product as it was not working correctly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that you decided to return the docking station. Our highly trained customer support team is available to provide troubleshooting assistance with any of our products. I hope that you have a good day.
Thanks,
j5create
not for dual monitors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good for what it is but it would not let me use dual monitors. it wont recognize the computer plus 2 monitors which is why I got it. I ended up plugging this into the laptop, hdmi into the laptop to monitor 1, and hdmi 2 from monitor 2 into this dock
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port as well as USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. Drivers are also needed for the VGA and stand alone HDMI port for functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Not able to get multiple displays working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this. Needed a dock to make life easier switching between work and home laptops on my home desktop setup - camera, headset, mouse and keyboard - and most importantly - two or three monitors (depending on where I am). Sadly - could not get it to feed two desktop monitors. Drivers installed beforehand as well...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports are Plug n Play. However, computers must support DisplayPort Mode for video out over USB-C. Please refer to the manufacturer of your hardware for more information on your device. The HDMI and VGA requires a driver. Depending on the OS you have, different instructions apply. We recommend using video cables with the same connections on both ends, no conversions or adapters. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Cordially, j5.
- Cons mentioned:Compatibility
Does NOT work with Mac Catalina Update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does NOT work with Mac Catalina Update, will not work with the second or third monitor.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry for the inconvenience that this has caused you. This sounds like an issue with the firmware. We would be happy to exchange this with a device that is tested with the corrected firmware for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
NOT SUPPORTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you purchased it. J5Create stated in the caution sticker that it was not supported by the Big Sur OS update.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
As of today 1/4/2021 our drivers are not compatible with MacOS Big Sur. We are currently working on creating updated drivers to work with Big Sur. We will post an update on the j5create website once we release the drivers.
Thank you,
j5create
Piece of Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a poor product. I had purchased in 16-17 months ago, the device malfunctioned and fried the motherboard on my laptop that I purchase at the same time. This product sucks. I have never had a motherboard die the 20+ years that I've been using a computers.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .There are several reasons a motherboard would go bad such as fans and heatsinks clogged with dirt, dust, and debris. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
this one wasn't a great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks the battery life out of my Mac down to like about 3-4 hours and all I am using the laptop for is building a website through wix. simply click and drop kind of things. nothing crazy and sometimes music in background off iTunes. I heard another person with same issued but he heard his friend has no issue so I dunno maybe I we got a bad batch. disappointing for 110 bucks.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JCD543 is powered from your laptop if it is not plugged into a power supply it will decrease the duration of the battery charge. If you have any further questions I would recommend that you contact the j5create customer support team for assistance. Our contact information is printed on our product packaging and is also on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
All ports may not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought today to use with my new laptop in order to connect two monitors and hardwire to my internet. One of the HDMI ports is not working correctly. I have switched out the HDMI cable I was using, switched the monitor that was being plugged into it, and finally plugged the second HDMI into my laptop itself. Its 100% the dock...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Computers must support "DisplayPort Alt Mode" over USB-C for video out if it's the HDMI port under the "OR" since that is Plug n Play. The Internet port will be labeled as RealTek or 10/100/1000 in your Network settings. It also requires an installation of a driver for HDMI/VGA and Mic ports to function properly. Please contact our Customer Service Department by Live Chat or submit a Support Ticket, so that they can get more information from you; in order to properly troubleshoot this issue. Their information can be found on our website under the "Support" tab. Our phone support will temporarily be unavailable due to COVID situations. Cordially, j5.
HDMI port stopped working in less than 2 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online chat and Geeksquad send me in an endless loop that I can't get a hold of anyone to help me. I purchased this 2/5/2021 and one of the HDMI port stopped working today. I have tested with different cables and monitors. There is no physical damage that I can tell. It has been sitting on the table since I got it. Just trying to see if I can get a replacement.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543 is covered under a manufacturer's two-year warranty. If you'd like to troubleshoot to see if we can narrow down the root of the problem, please reach out to support and if necessary, we will gladly exchange it for you under the manufacturer's two-year warranty. I'm sincerely sorry to hear about the inconvenience and hope we can still help.
Respectfully,
j5create
- Cons mentioned:Compatibility
Poor performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product since 2020. Not working properly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service by live chat or a support ticket for further information about this issue. Our phone support will temporarily be unavailable due to COVID. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Windows 10 does not recognize device.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New HP laptop. Windows 10 does not recognize the device. Bring it back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Connecting and not recognizing? - sounds like a job for technical support. In the case where the JCD543 is not being recognized/detected on the computer, there is troubleshooting that can be done. A specialist is only a call, ticket, or chat session away and if necessary, we will offer an exchange on the spot! Contact information is found on the casing and an agent will be glad to help.
Thank you for the input,
j5create
- Pros mentioned:Ports
It is a joke
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only good for adding usb ports the display constantly flickered and blacked out
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your feedback about the docking station. The issue that you are seeing could be caused by one of several different factors including bad cables, or poor connections. I would recommend for you to contact our customer service team. They can help you troubleshoot the issue and get you back up and running. Our contact information is on the product package as well as on our website under the “Support” drop down. You can contact support by phone, email, or over live chat. I hope that you give us the opportunity to resolve this issue.
Thank you,
j5create
Do not buy this dock
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought with a new computer 2 weeks ago. It had dead ports out of the box. I know this because i have a dock and everything works. I exchanged for another, sometimes things slip through the cracks. 4 days later and it has already failed. I will be returning this. Best Buy needs to address the quality of the product, especially when there are so many better docks for similar money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The triple display docking station has some specific requirements to get the full functionality out of it. This includes driver installation, and plugging it into a USB-C port that supports Display Port Alternate Mode. If you have not yet returned the dock I would recommend contacting j5create customer support for assistance to save you the trip back to the store. Our contact information can be found on the product packaging and on our website under the ‘Support’ drop down. I hope that you give us the opportunity to make this right for you.
Thank you,
j5create
Too many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the screens always had an issue turning on. Returned it and got a different brand and now the issue is gone.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Issues like this can usually be resolved with a firmware update and we are always happy to assist with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
- Cons mentioned:Compatibility
Not What I Thought It Was
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with my Lenovo ThinkPad or my M1 Mac.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Lenovo must for support PnP devices and some ports on the JCD543 requires drivers for HDMI/VGA and Mic only. Please refer to the manufacturer of your hardware for more information on your device. We do offer a Beta driver for M1 computers that are available on our website. If you have any questions, please contact our agents and they'll be glad to assist you. Kindly, j5.
Works well to add additional monitors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well to add two additional monitors to my macbook air.
I would recommend this to a friendBad for MAC use long term
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-Bought this back in March 2021 -Dual displayed recently died....can't use 2nd HDMI port -Mic/speaker connection died...no sound when using -Seems like half of the rear ports are dropping off one by one -Find another product for your MAC with over 4.5 stars from actual customers...this one had that when I bought it...now it's trash
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, please contact our customer service team. Their info is located on the product packaging as well as our website. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. We apologize for the inconvenience this has caused. Thank you.
Ron
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Running 3 monitors worked out well for me. I would recommend
I would recommend this to a friendNice if it actually lasted longer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3 days, then one of the HDMI ports just stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this. We apologize for the inconveniences. Thank you.