Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Get something else!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works however it flickers especially when you’re watching a movie and other websites my best recommendation is look for another product furthermore it is pricey for the amount of money you spend you couldn’t get something a lot more better than this
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple ports don't work right out of the box. They require a driver download which can be problematic when working with a laptop provided by a job that has very high security restrictions. I have to return the one I purchased. Why not make it truly plug & play having all ports functional?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, the HDMI, VGA and Mic require an installation of a driver for proper functionality. Most Windows computers support MST and others don't. Mac does not support MST. Therefor, some of our Docks require drivers for the device to work on computers that do not support that feature. You may have to contact your IT department in order to see if they will allow you to install the software. Cordially, j5.
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connections and issues with charging my computer. Many better options available.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the Dock requires drivers and the computer needs to support DisplayPort Alt Mode for video output and Power Delivery for pass-through charge. If a computer does not support those features, the Dock will not provide full functionality. If you have any questions, please contact our support team and they'll be glad to assist you. Sincerely, j5create.
Not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats extremely quick when multiple devices are attached to it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your feedback about the docking station. As with all electronic equipment this device generates heat when it is in use. It is expected for the dock to become warm during use. If you believe that this is a defect, I recommend contacting j5create customer support. You can find contact information on the device packaging and on the j5create website under the ‘Support’ drop down. I hope that you give us the opportunity to assist with your docking station.
Thank you,
j5create
No Battery - Keeps Freezing - Doesn't Charge Compu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff at Best Buy are absolutely worthless. -This thing doesn't charge my new $1,500 Dell computer -It doesn't come with a charger! -->Why would anyone buy a docking station that doesn't charge your computer?! -Once I figured out the power charging thing it STILL didn't charge my computer because the C connection isn't "authorized" for my computer. Again, thanks Best buy!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you are still having trouble with the docking station you can contact j5create customer support for assistance. Our contact information can be found on the j5create website under the 'Support' drop down.
Have a good day,
j5create
Problems with Display
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this docking station last week. Connected the monitor to my Dell Laptop. It worked fine for couple of days. Then the display stared going off and I have to move the cursor to get it back. Later the display was going off even when I was working. So this started affecring my office work. Returning this today.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shyammenon, we're sorry to hear the Docking Station was not working correctly. If you have any questions, our contact information is available through our website under the "Support" tab. We apologize for the inconvenience this has caused. Respectfully, j5create.
- Cons mentioned:Compatibility
Find a different option
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. There are a ton of reviews saying this. So buyer beware.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jojo!
I'm so sorry to hear that you're having an issue with your device. If you would contact us on our website under the contact page, we'd be more than happy to help you sort through things and get you up and running.
Thanks!
j5create
- Cons mentioned:Compatibility
Don’t Buy for new MacBooks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with the new MacBook Air. No driver for it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Compatibility with the newest M1 macs at this time is troublesome due to drivers not being available and we apologize for the inconvenience this is causing. If you are using an Intel based mac and are on Big Sur 11.1, we have drivers available and if interested, we can provide instructions for you. Either way, we recommend contacting the support team on the packaging in order to obtain install instructions or be placed on the "On-Hold" list and as soon as drivers are available for M1 macs, you will be notified.
Respectfully,
j5create
Dissapointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A big disappointment. This was suggested to me when I purchased my HP Spectre laptop as recently laptop manufactures are eliminating in/out puts. Best Buy suggested I needed a USB - C power connector.. That did not do the job. When I wrote to J5 they told me I needed a J5 power cord. Best Buy does not carry tis piece. I'm stuck!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that you were disappointed with the JCD543. The JCD543 does not require external power to work. If your computer charges through USB-C the JCD543 supports passthrough charging and the adapter that came with your laptop may have sufficient power to support charging your laptop through the dock.
Thank you,
j5create
Incompatible with many recent laptops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been helpful if it were disclosed prior to purchasing this that displayport alternate mode over USB-C is required. Many laptops do not support this mode, depending on their exact specifications.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear you had this issue. Please don't forget that my customer service team is available to help whenever you need. Our information is available on the back of all of our product boxes as well as being on our website under the contact page. We're always more than happy to help fix issues and troubleshoot a problem with you.
Thanks,
j5create
Do Not Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is terrible, it should be taken off the shelf. My first device had a damaged port. My second device was not recognized by Windows. Multiple trips to Best Buy and was very pleased with their customer service.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. It will also require an installation of a driver for the VGA, Mic and stand alone HDMI port proper functionality. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Garbage!!! Don’t waste your money. Drops connection constantly, have to unplug and plug back in to reset to begin working again. Best Buy refused to return item, after 15days even though it took me longer then 15days to diagnose the problem. Since only used this once a week... only 2 uses total.... DONT WASTE YOUR MONEY!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the docking station is causing you trouble. Our customer support team would be happy to help to assist with troubleshooting. You can find the contact information for our customer support team printed on the device packaging as well as on the j5create website under the ‘Support’ drop down. I hope that you give us the opportunity to get the docking station working properly for you.
Thanks,
j5create
A replacement has been ordered from J5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not functioning properly. Monitors go black, and the image splits between monitors. The company is sending a replacement
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Triple Display Docking Station. If you have any questions or require further assistance with your replacement please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok until I tried hooking up a monitor. Can’t with M1 chip. Sent back
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello MarcusH, unfortunately, only HDMI or DP port will work on an M1 computer but will not do multiple displays due to the hardware limitations on the M1. Sincerely, j5.
Randomly stops working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using it to use 2 additional screens with my laptop. No gaming, just text with occasional videos. It randomly stops working. I have to unplug it from the laptop and then plug it back in for it to continue. Then all the items that were opened end up stacked on the laptop screen and I have to move them to the screens I had them on.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for taking the time to leave your review for the docking station. If you are having difficulties with the docking station I would suggest contacting our customer support team. They can assist with troubleshooting the specific issue that you are encountering. Contact information can be found on the product packaging and on our website under “Support”. I hope that you will reach out to us so that we can assist in resolving your issue.
Thanks,
j5create
Not worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 10 months. Used with MacBook Pro and it has stopped connecting.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
My first guess of what happened here may be a driver compatibility issue with an updated MacOS version. If you would like troubleshooting assistance the j5create customer support team would be happy to provide assistance. You can find our contact information below:
https://en.j5create.com/pages/contact-us
I hope that you give us the opportunity to get your docking station up and running again.
Thank you,
j5create
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device requires you to download software to make it work--a pain.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Docking station is a PnP and driver base for the HDMI/VGA and Mic to function. We apologize for the inconvenience. j5
Returned after short trial
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found this unreliable with M1 MacAir. Returned to try another method.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, unfortunately, any devices that requires a driver will not be compatible with M1 chip computers until we have a driver for those Architecture Platforms. We do offer Plug and Play device, driver free, that works best with M1's. We do apologize for the inconvenience. Sincerely, j5create.
Networking--with a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy unless you want to install a random driver on your machine just to manage standard technology. Since I cannot do that for a work laptop, and it is no longer returnable, it is going into the trash.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform for the VGA, Mic and stand alone HDMI port to function. The rest of the posrs a PnP.
Difficult to use - DOES NOT COME WITH POWER CORD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item I very difficult to use. If you connect your laptop to this device, have two monitors connected and you close your laptop to work on the monitors, every time the computes goes to sleep, you have to re open the laptop to enable the device. DOES NOT COME WITH POWER CORD!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Moises, we're sorry the Docking Station is not working properly. There may be couple settings that will have to be changed when laptop is closed. The JCD543, unfortunately does not come with a Power adapter. However, the JUP2290 will be the device that goes with it or JCD543P (with power cord). For further troubleshooting, please contact our representative and they'll be able to assist you. Kindly, j5.