Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Didn't work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me. In fairness, my laptop says it doesn't have enough power to support this USB-C device. Returned for a docking station that has it's own power supply
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports an available USB-C port with DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Second HDMI port does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a simple replacement to my existing HP docking station, but the this device is not plug-n-play. The Type C works but the third display port does not work. I can got an image on my second screen, but could never get the third HDMI or VGA port to work attached to my HP Envy laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you've had so much trouble with your device! Please don't forget that my customer service team is available to help whenever you need. Our information can be found on the back of all of our product boxes and on our website under the contact page. We'd be more than happy to help get you back up and running.
Thanks,
j5create
No power supply
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dock is good but make sure you also buy the 100watt power supply with it, (another $50)
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Triple Display Docking Station. The JUP2290C 100W Super Charger is optional and not needed for the docking station to function however it is recommended. If have any questions please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage.
Does not last long.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last long. After one year, product stopped working. I dont recommend going with this docking station. I ended up having to buy the HP docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Buyer Beware - Test before purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure why the USB drives didn't work - I missed my return window by ONE day - - now stuck with an item that I wouldn't give my worst enemy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features from an available USB-C port. This device will also require an installation of a driver. Drivers are available on j5create website und er the "Support: tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Looking for Multiple 4k, this is not for you...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont be fooled. The display output stated is not acurate. Even after calling the company, they were not able to help. Does not support multiple monitors above 1080P at the same time. I have two UltraWides and it would not support both of them at the same time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Secguy226, I regret to hear about you not being able to achieve 4K resolution with your UltraWide monitors. We will be glad to look into the issue with our research and development team. Once we hear back, we will reach out to you with an update. If you would be interested in receiving an answer on the situation, please reach out to us and we will create a ticket for you. Thank you for taking the time to leave a review and we hope to hear from you.
Respectfully,
j5create
on Day one one of hdmi ports stop working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On day one the hdmi port stop working on one of my laptop. It duplicate the 2 hdmi on another laptop even though the laptop detected only the laptops monitor and one other. The almost all ports stop work. J5 support was horrible. They are sending me a replacement. Let's see how it goes
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Hanif!
I'm sorry to hear that you've had trouble with this but I am glad to hear that we are sending you a replacement. I hope that when it arrives, you'll give our support team another shot and we can help get you up and running!
Thanks,
j5create
Not what its cracked up to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to continually unplug/replug the lightning adapter to my computer/laptop and tablet (Surface) as the add-on external screens continually freeze and the only way to correct is to unplug/replug this adapter. Sales guy raved about this station, not worth the $100 I spent on it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. It sounds as though you may have a firmware issue and we'd be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
failed in five months. Warranty is a joke,
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.failed in five months. Warranty is a joke, people on the help line are very unpleasant. I'm now stuck with a $110 paperweight with no help from the company.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure your computer is not behind on updates. It could cause the j5 device to not function as intended and in order to rule everything out we recommend contacting the Manufacture (of your computer) Support in order to have them assist you in properly updating your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this. We apologize for the inconvenience. Cordially, j5create.
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My company purchases multiple units per location. Purchased the item to hook up two monitors. Has two monitor ports. Purchased cables and could only setup one monitor. I called customer support, no answer. I emailed the company 4 times before giving up due to no response.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Brandon!
I'm very sorry you weren't get a hold of us. Our hours are from 9am-5:00pm Monday-Friday. We are currently working around safety precautions due to the pandemic and are replying to emails as quickly as possible. If you would like to get in touch with us, our information is located on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
not great -J5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overpriced and don't work with older monitors on the P port. Would have returned if I would have realized it in the return window.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station will require DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 support from a computers USB-C port. Please refer to the manufacturer of your hardware for more information on your device. The Dock supports 2x HDMI + VGA + DisplayPort video ports. We recommend using the same connections on both ends. Any conversion adapters or cables we can not guarantee functionality. Drivers are also required for the VGA, Mic, and stand alone HDMI port. Drivers are located on j5create website under the Support tab. Thank you.
Eh my luck
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I experienced a single-use incident that resulted in a damaged port.
No, I would not recommend this to a friendDon't throw away your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't throw away your money. Mine stopped functioning after 90 days! I never could figure the actual cause. After I tried connecting it to a monitor using the vga port, it stopped functioning without warning. Replacing my driver did not solve the issue.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for the review regarding your JCD543. We are terribly sorry to hear the JCD543 stopped working. In the case where the docking station stops working, we strongly recommend contacting technical support printed on the packaging to speak with a rep and they will troubleshoot to determine whether or not the device is defective. In the case where the j5create device is deemed defective, our products are covered under a 2 year manufacturer's warranty and will be glad to exchange it for you if necessary. We apologize for the inconvenience this may have caused and hope we can turn your experience around. Thanks again.
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Triple display requires serial port or adapter to usb-c. Also it does not provide a good throughput on charging. Constantly receiving error message that there is not a steady charge. Item is over prices for these types of issues.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .KenG3, to further understand the issue you are experiencing with the Dock, please contact our agents and they'll be glad to resolving this issue as soon as possible. Contact information is available on j5create.com under the "Support" tab. Thank you for your feedback.
Respectfully, j5create.
Might be OK for Windows
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was recommended for use with my MacBook, but only 1 non-mirrored video output is supported. Ethernet port also does not work with Catalina. Look elsewhere if you need a dock for your MacBook.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Donny,
I'm sorry to hear about this! We are available at our Customer Service Department to troubleshoot issues like this when you need. Our information is located on the back of our product box and also on our website under the contact page. We'd be happy to help get you up and running.
Thanks,
j5create
Great in theory, but there must be a shortage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great to connect my monitor to my MacBook; yet there must be a shortage because my screen randomly goes black and then comes back. I wish I had kept the box, because I would have returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am terribly sorry that the docking station is causing issues. The screen going blank can be caused by a few different things. I would recommend contacting our customer support team for assistance with troubleshooting. They can help you over the phone, by email, or live chat. Contact information can be found on our website under the Support tab. If there is a manufacturing defect at fault, our products are backed with a 2 year limited warranty. Warranty information can be found on the J5Create website. Again I would like to apologize for the inconvenience and I hope that we can help you get back up and running.
Thank you,
-The J5Create Team
Would not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too much battery from the laptop. In fact my laptops battery life decreased remarkably after using this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C docking stations often power multiple external devices like monitors, hard drives, and peripherals. These additional devices can increase the overall power consumption of your laptop, leading to reduced battery life. Check your laptop's power settings. Ensure that your laptop is configured for optimal power management. In some cases, it may be set to a high-performance mode that consumes more power. Adjust the power settings to balance performance with battery life. Be mindful of background processes running on your laptop. Some applications or services may consume excessive power. You may also want to connect a power adapter (100W) to the USB-C power-in port on the Dock to allow pass-through charge.
Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has stopped support 2 monitors via the HDMI ports....1 port seems to have failed. Hoping I can get a refund or exchange but this occurred right before going on vacation and upon return I'm outside 30 days of purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Dave, I'm sorry to hear you are having issues with our Dock. Please contact our representatives so they may be able to help with troubleshooting. Contact information is available on j5create website under the "Support: tab. Kindly, j5.
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now an expensive dock for my MacBook Pro. It can't handle having all 3 ISB ports being used at the same time. Makes it worthless. Won't even charge my MacBook Pro when I plug the power cord in through it any longer. Not recommended at all.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Joel,
We would like to help get the docking station up and running for you. You can find our contact information printed on the product packaging and on the j5create website under ‘Support’.
Thank you,
j5create
Mac Issue with VGA Port
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VGA Monitor port will not be able to connect for MacPro
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Morning traino, we apologize for the inconvenience the JCD543 has caused you and the VGA port not working for you. We do offer a vast variety of devices to select from and we would more than happy to recommend a device for you that will work and assist you in properly downloading and installing the driver until it is fully functional for you. Please feel free to contact us at your earliest convenience with our information on the packaging for
Technical Support with questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
We also provide both Spanish and English speaking Technical Support. Thank you.