Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Scamish experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks better than it works! One of the HDMI ports simply stopped working just outside the expiration of the return period. Bought this just before Christmas, stopped working just after Valentines day.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
Don't buy unless you enjoy unplugging monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't waste your time and money. When computer goes into sleep mode, you have to unplug monitor cable and plug it back in again. Returning this devise as soon as a replace with another. USB-C cord is too short as well. Very disappointed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Caddude, Thank you for your review as it helps us improve. We are sorry to hear the JCD543 did not meet your expectations. Regarding your monitor(s) going to sleep and requiring a disconnect, reconnect to obtain functionality, there are settings that can be adjusted in order to troubleshoot this. It can be sleep settings within the monitor itself, or computer. In situations like this we recommend contacting the support team printed on the casing to speak with an agent and they will be glad to assist you. In the case where the JCD543 is deemed to be defective, an exchange will be offered.
Respectfully,
j5create
Displays only one monitor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues and two diplays stopped and only one is working. Called the support, best buy and sent a message to J5Create as well.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port. Please check to see if there are any available updates for your computer by visiting the Manufacture (of your computer) Support page. Being behind on updates could cause the j5 device to not function as intended. The VGA and stand alone HDMI port will require an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Very sketchy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be my fault for not researching enough, but it seemed like it would be plug n play; it is not. Need to change security permissions for this to work correctly. No thank you. Return was accepted though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the only ports that requires drivers are the HDMI, VGA, Mic. The rest of the ports are PnP. We apologize for the inconvenience.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd monitor is offset, the right side of the 2nd monitor is on the left side of the 2nd monitor. This is not all the time, it will be ok and then mess up
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this docking station Oct 30, 2021. For a month now, i have to unplug the Ethernet cable, plug it again and i will have internet connection for about 30 seconds. Pure junk.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. Thank you.
Not worth the money only lasted 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 in July and died completely today in October it was kind of buggy and requiring drivers of the 2 purchased both died in 2 months bad purchase
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Not up to par
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and the docking station is not working properly. Had to switch from hdmi to vga to get one display working. Now the second hdmi is not working. Not sure what the deal is. Wish I had solutions.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi and thank you for your review on the JCD543. For technical difficulties, we encourage you to call in and speak with an agent. A specialist will be more than happy to assist you and get you all set up in no time. We can be reached via email, phone, tickets. Contact information is available on both device casing and website. We look forward to hearing from you.
Gratefully,
j5create
Save Your Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has always been buggy but yesterday it just died. I have had it for less than a year.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please check if there are any available updates for your computer that are needed by contacting the Manufacture (of your computer) Support and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Worked for only 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ~6 months ago and some of the ports are no longer working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab. Thank you.
Great docking station at a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it on my desktop for just over a month and it is performing perfectly. Smart integration of two additional screens, external drives, and speakers.
I would recommend this to a friendDoesn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with a brand new Lenovo laptop at Best Buy rep's suggestion. Doesn't work. Support goes home at 4pm Mountain time, and no troubleshooting info available on website or with the product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, Lenovo computer must support certain features for the devices to function correctly. The JCD543 is a Plug & Play and driver base (HDMI/VGA and Mic). For further troubleshooting, our contact information is available through our website under the "Support" tab, either by phone, online chat or email. Respectfully, j5
Not as described!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description claims it to be a "triple display docking station". I couldn't even get 2 monitors to work with it. I still had to plug one of the monitors into the laptop with a USB to get hem both to work, so I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Your feedback on the docking station is appreciated. From your review it seems possible that the driver software for the docking stations was either not installed or only partially installed. The driver software is required to get three monitors to display out of the docking station. Our customer support team is trained to assist our customers with issues like these when they arise. A short call with customer support can save you a trip back to the store to make a return.
Thank you,
-j5create
Was hopeful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with charging cable and when hooked up to laptop did not keep it charged
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station does not come with power adapter. You would need to go with the JCD543P instead. You can use your own USB-C power-brick (100W is recommended), however, your computer or device must support USB Power Delivery 2.0 or 3.0 to allow pass-through charge. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Not so good - worked fine for 2 months -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky dated design - hard to access ports -The power adapter died while under warranty - Not much "bang for the buck" - bought a different Powered Hub online for half the price that does more.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear that you are having issues with the Docking Stations. In order to narrow down the exact issue you are experiencing, we recommend contacting support on the packaging and a specialist will be ready to assist in resolving this, sincerely, j5
Wouldn't connect to monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could only get 1 external monitor to work with it. Didnt matter how it was wired. If you connected a second monitor or wouldn't work. Contacted customer service and they couldn't help. Will be returning. Ordered another brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Bubba!
I'm really sorry to hear about this! I'll pass this information along to my team so that we can continue to improve our product.
Thanks,
j5create
It’s freezes monitor, don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will hang up the monitors. I connected to Mac. The first month didn’t notice any issues then it started screwing up my whole idea of buying docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems people either like this product or hate it. Consider me one of those who don't like it. One of the HDMI connectors didn't work and had to return it. Looks nice, but pretty cheaply made.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the HDMI did not function. Most of the ports are PnP and requires DP Alt. Mode for video support which means a computer would have to support Plug and Play. The HDMI/VGA requires driver to operate those video ports. If you have any questions, contact info can be located on j5create website. Respectfully, j5create.
Don’t waste your money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. After 6/7 months this stopped working. Reached out to the company and received the WORST customer service I have ever received. Don’t waste your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I sincerely apologize for the inconvenience you experienced with our customer service team. In regards to the JCD543, we would value the chance to look into the situation and see what can be done. If you would please reach out and ask to speak with our Customer Service Supervisor at your earliest convenience, we would love the opportunity to further troubleshoot and offer a working solution. We apologize for the inconvenience and hope to hear from you, sincerely, j5.
Not so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok except the HDMI slots don't work. It is next to useless when I can't use the HDMI slots.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP port requires DisplayPort Alt Mode to transmit audio and video signals from a computers USB-C port. Please refer to the manufacturer of your hardware for more information on your device. The stand alone HDMI port requires an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. Thank you.