Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Not what its cracked up to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to continually unplug/replug the lightning adapter to my computer/laptop and tablet (Surface) as the add-on external screens continually freeze and the only way to correct is to unplug/replug this adapter. Sales guy raved about this station, not worth the $100 I spent on it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. It sounds as though you may have a firmware issue and we'd be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
failed in five months. Warranty is a joke,
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.failed in five months. Warranty is a joke, people on the help line are very unpleasant. I'm now stuck with a $110 paperweight with no help from the company.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure your computer is not behind on updates. It could cause the j5 device to not function as intended and in order to rule everything out we recommend contacting the Manufacture (of your computer) Support in order to have them assist you in properly updating your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this. We apologize for the inconvenience. Cordially, j5create.
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My company purchases multiple units per location. Purchased the item to hook up two monitors. Has two monitor ports. Purchased cables and could only setup one monitor. I called customer support, no answer. I emailed the company 4 times before giving up due to no response.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Brandon!
I'm very sorry you weren't get a hold of us. Our hours are from 9am-5:00pm Monday-Friday. We are currently working around safety precautions due to the pandemic and are replying to emails as quickly as possible. If you would like to get in touch with us, our information is located on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
not great -J5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overpriced and don't work with older monitors on the P port. Would have returned if I would have realized it in the return window.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station will require DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 support from a computers USB-C port. Please refer to the manufacturer of your hardware for more information on your device. The Dock supports 2x HDMI + VGA + DisplayPort video ports. We recommend using the same connections on both ends. Any conversion adapters or cables we can not guarantee functionality. Drivers are also required for the VGA, Mic, and stand alone HDMI port. Drivers are located on j5create website under the Support tab. Thank you.
Don't throw away your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't throw away your money. Mine stopped functioning after 90 days! I never could figure the actual cause. After I tried connecting it to a monitor using the vga port, it stopped functioning without warning. Replacing my driver did not solve the issue.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for the review regarding your JCD543. We are terribly sorry to hear the JCD543 stopped working. In the case where the docking station stops working, we strongly recommend contacting technical support printed on the packaging to speak with a rep and they will troubleshoot to determine whether or not the device is defective. In the case where the j5create device is deemed defective, our products are covered under a 2 year manufacturer's warranty and will be glad to exchange it for you if necessary. We apologize for the inconvenience this may have caused and hope we can turn your experience around. Thanks again.
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Triple display requires serial port or adapter to usb-c. Also it does not provide a good throughput on charging. Constantly receiving error message that there is not a steady charge. Item is over prices for these types of issues.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .KenG3, to further understand the issue you are experiencing with the Dock, please contact our agents and they'll be glad to resolving this issue as soon as possible. Contact information is available on j5create.com under the "Support" tab. Thank you for your feedback.
Respectfully, j5create.
Eh my luck
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I experienced a single-use incident that resulted in a damaged port.
No, I would not recommend this to a friendMight be OK for Windows
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was recommended for use with my MacBook, but only 1 non-mirrored video output is supported. Ethernet port also does not work with Catalina. Look elsewhere if you need a dock for your MacBook.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Donny,
I'm sorry to hear about this! We are available at our Customer Service Department to troubleshoot issues like this when you need. Our information is located on the back of our product box and also on our website under the contact page. We'd be happy to help get you up and running.
Thanks,
j5create
Great in theory, but there must be a shortage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great to connect my monitor to my MacBook; yet there must be a shortage because my screen randomly goes black and then comes back. I wish I had kept the box, because I would have returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am terribly sorry that the docking station is causing issues. The screen going blank can be caused by a few different things. I would recommend contacting our customer support team for assistance with troubleshooting. They can help you over the phone, by email, or live chat. Contact information can be found on our website under the Support tab. If there is a manufacturing defect at fault, our products are backed with a 2 year limited warranty. Warranty information can be found on the J5Create website. Again I would like to apologize for the inconvenience and I hope that we can help you get back up and running.
Thank you,
-The J5Create Team
Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has stopped support 2 monitors via the HDMI ports....1 port seems to have failed. Hoping I can get a refund or exchange but this occurred right before going on vacation and upon return I'm outside 30 days of purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Dave, I'm sorry to hear you are having issues with our Dock. Please contact our representatives so they may be able to help with troubleshooting. Contact information is available on j5create website under the "Support: tab. Kindly, j5.
Would not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too much battery from the laptop. In fact my laptops battery life decreased remarkably after using this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C docking stations often power multiple external devices like monitors, hard drives, and peripherals. These additional devices can increase the overall power consumption of your laptop, leading to reduced battery life. Check your laptop's power settings. Ensure that your laptop is configured for optimal power management. In some cases, it may be set to a high-performance mode that consumes more power. Adjust the power settings to balance performance with battery life. Be mindful of background processes running on your laptop. Some applications or services may consume excessive power. You may also want to connect a power adapter (100W) to the USB-C power-in port on the Dock to allow pass-through charge.
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now an expensive dock for my MacBook Pro. It can't handle having all 3 ISB ports being used at the same time. Makes it worthless. Won't even charge my MacBook Pro when I plug the power cord in through it any longer. Not recommended at all.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Joel,
We would like to help get the docking station up and running for you. You can find our contact information printed on the product packaging and on the j5create website under ‘Support’.
Thank you,
j5create
Mac Issue with VGA Port
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VGA Monitor port will not be able to connect for MacPro
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Morning traino, we apologize for the inconvenience the JCD543 has caused you and the VGA port not working for you. We do offer a vast variety of devices to select from and we would more than happy to recommend a device for you that will work and assist you in properly downloading and installing the driver until it is fully functional for you. Please feel free to contact us at your earliest convenience with our information on the packaging for
Technical Support with questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
We also provide both Spanish and English speaking Technical Support. Thank you.
Scamish experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks better than it works! One of the HDMI ports simply stopped working just outside the expiration of the return period. Bought this just before Christmas, stopped working just after Valentines day.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
Don't buy unless you enjoy unplugging monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't waste your time and money. When computer goes into sleep mode, you have to unplug monitor cable and plug it back in again. Returning this devise as soon as a replace with another. USB-C cord is too short as well. Very disappointed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Caddude, Thank you for your review as it helps us improve. We are sorry to hear the JCD543 did not meet your expectations. Regarding your monitor(s) going to sleep and requiring a disconnect, reconnect to obtain functionality, there are settings that can be adjusted in order to troubleshoot this. It can be sleep settings within the monitor itself, or computer. In situations like this we recommend contacting the support team printed on the casing to speak with an agent and they will be glad to assist you. In the case where the JCD543 is deemed to be defective, an exchange will be offered.
Respectfully,
j5create
Displays only one monitor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues and two diplays stopped and only one is working. Called the support, best buy and sent a message to J5Create as well.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port. Please check to see if there are any available updates for your computer by visiting the Manufacture (of your computer) Support page. Being behind on updates could cause the j5 device to not function as intended. The VGA and stand alone HDMI port will require an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Very sketchy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be my fault for not researching enough, but it seemed like it would be plug n play; it is not. Need to change security permissions for this to work correctly. No thank you. Return was accepted though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the only ports that requires drivers are the HDMI, VGA, Mic. The rest of the ports are PnP. We apologize for the inconvenience.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd monitor is offset, the right side of the 2nd monitor is on the left side of the 2nd monitor. This is not all the time, it will be ok and then mess up
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this docking station Oct 30, 2021. For a month now, i have to unplug the Ethernet cable, plug it again and i will have internet connection for about 30 seconds. Pure junk.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. Thank you.
Not worth the money only lasted 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 in July and died completely today in October it was kind of buggy and requiring drivers of the 2 purchased both died in 2 months bad purchase
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.