Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Not up to par
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and the docking station is not working properly. Had to switch from hdmi to vga to get one display working. Now the second hdmi is not working. Not sure what the deal is. Wish I had solutions.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi and thank you for your review on the JCD543. For technical difficulties, we encourage you to call in and speak with an agent. A specialist will be more than happy to assist you and get you all set up in no time. We can be reached via email, phone, tickets. Contact information is available on both device casing and website. We look forward to hearing from you.
Gratefully,
j5create
Save Your Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has always been buggy but yesterday it just died. I have had it for less than a year.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please check if there are any available updates for your computer that are needed by contacting the Manufacture (of your computer) Support and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Doesn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with a brand new Lenovo laptop at Best Buy rep's suggestion. Doesn't work. Support goes home at 4pm Mountain time, and no troubleshooting info available on website or with the product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, Lenovo computer must support certain features for the devices to function correctly. The JCD543 is a Plug & Play and driver base (HDMI/VGA and Mic). For further troubleshooting, our contact information is available through our website under the "Support" tab, either by phone, online chat or email. Respectfully, j5
Great docking station at a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it on my desktop for just over a month and it is performing perfectly. Smart integration of two additional screens, external drives, and speakers.
I would recommend this to a friendNot as described!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description claims it to be a "triple display docking station". I couldn't even get 2 monitors to work with it. I still had to plug one of the monitors into the laptop with a USB to get hem both to work, so I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Your feedback on the docking station is appreciated. From your review it seems possible that the driver software for the docking stations was either not installed or only partially installed. The driver software is required to get three monitors to display out of the docking station. Our customer support team is trained to assist our customers with issues like these when they arise. A short call with customer support can save you a trip back to the store to make a return.
Thank you,
-j5create
Worked for only 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ~6 months ago and some of the ports are no longer working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab. Thank you.
Not so good - worked fine for 2 months -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky dated design - hard to access ports -The power adapter died while under warranty - Not much "bang for the buck" - bought a different Powered Hub online for half the price that does more.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear that you are having issues with the Docking Stations. In order to narrow down the exact issue you are experiencing, we recommend contacting support on the packaging and a specialist will be ready to assist in resolving this, sincerely, j5
Wouldn't connect to monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could only get 1 external monitor to work with it. Didnt matter how it was wired. If you connected a second monitor or wouldn't work. Contacted customer service and they couldn't help. Will be returning. Ordered another brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Bubba!
I'm really sorry to hear about this! I'll pass this information along to my team so that we can continue to improve our product.
Thanks,
j5create
Was hopeful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with charging cable and when hooked up to laptop did not keep it charged
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station does not come with power adapter. You would need to go with the JCD543P instead. You can use your own USB-C power-brick (100W is recommended), however, your computer or device must support USB Power Delivery 2.0 or 3.0 to allow pass-through charge. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
It’s freezes monitor, don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will hang up the monitors. I connected to Mac. The first month didn’t notice any issues then it started screwing up my whole idea of buying docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems people either like this product or hate it. Consider me one of those who don't like it. One of the HDMI connectors didn't work and had to return it. Looks nice, but pretty cheaply made.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the HDMI did not function. Most of the ports are PnP and requires DP Alt. Mode for video support which means a computer would have to support Plug and Play. The HDMI/VGA requires driver to operate those video ports. If you have any questions, contact info can be located on j5create website. Respectfully, j5create.
Don’t waste your money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. After 6/7 months this stopped working. Reached out to the company and received the WORST customer service I have ever received. Don’t waste your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I sincerely apologize for the inconvenience you experienced with our customer service team. In regards to the JCD543, we would value the chance to look into the situation and see what can be done. If you would please reach out and ask to speak with our Customer Service Supervisor at your earliest convenience, we would love the opportunity to further troubleshoot and offer a working solution. We apologize for the inconvenience and hope to hear from you, sincerely, j5.
Doesn’t work with Mac book pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this devise with a new Mac book pro and 2 LG monitors and only one out of the 2 hdmi ports work. Going to return and find another product. Don’t waste your money on this if you have a newer MacBook Pro.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Alfredo,
I am sorry to hear that you are disappointed with the docking station. From your explanation in the review my first thought is that there was an issue with the driver installation and the MacOS blocked the drivers. You may want to check your security preferences and see if any extensions are blocked.
To save you a trip back to the store I would recommend contacting our customer support team, and they can assist you with troubleshooting your docking station. They can be contacted by phone, email, or live chat. Contact information is on the product package and on our website under the Support drop down. Again I would like to apologize for the inconvenience with the dock, I understand that when a computer accessory is purchased there shouldn’t be any trouble getting it to work out of the box.
Thank you,
J5Create
4K performancew was disappointing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great except for the 4K video was choppy and legged. I expected better when i read the specs. Had to return it.
No, I would not recommend this to a friendNot so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok except the HDMI slots don't work. It is next to useless when I can't use the HDMI slots.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP port requires DisplayPort Alt Mode to transmit audio and video signals from a computers USB-C port. Please refer to the manufacturer of your hardware for more information on your device. The stand alone HDMI port requires an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. Thank you.
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. It said for dual monitor usage and it doesnt work. Of course i cant return it now because the return date was less than 30 days.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode for video out via HDMI or DP ports and Power Delivery over USB-C. Please refer to the manufacturer of your hardware for more information on your device. The Dock will also require an installation of a driver for the VGA, Mic, and stand alone HDMI port for proper functionality. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers". ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Avoid at least for macs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with duel screens on my Mac it said it needed drivers and we went to the site and downloaded them and then it still did not work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact the Technical Support Team and a specialist will be ready to assist you. Their information can be found on j5create website under the "Support" tab. Thank you.
Started out ok but problems after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out ok but lately my 2nd monitor keeps on going out. I bought brand new monitors for my setup and I have updated the drivers per their website. It will still not work and this is a poor product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Afternoon JChu714, we sincerely apologize for the negative experience you had with the JCD543 device. It is possible that with some troubleshooting techniques, the JCD543 could have potentially performed better than it did. However, with the JCD381 requiring a driver for full device usage, we can guarantee full optimal performance - this is because the JCD543 does have some plug and play requirements and if your PC does not meet those requirements, not all ports will work for you unfortunately.
** We sincerely apologize for the inconvenience this may have caused you. Please feel free to contact us at your earliest convenience for questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
Just FYI, we also provide both Spanish and Enlgish speaking Technical Support.Thank you.
DO NOT PURCHASE THIS ITEM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in November 2021 and it stopped working three months later and now it is ineligible for a return. Do not waster your money on this item!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I sincerely apologize for the inconvenience you experienced. Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website in the "Support" tab. Sincerely, j5.
Do not buy for M1 Macs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work correctly with Macs with M1 processor. Support says the M1s do not support more than 1 external monitor despite me having multiple monitors working with different devices.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .N2Wind, When it comes to M1 Macs, at this time we do not have compatible software - we apologize for the inconvenience this has caused. We are placing all M1 Mac customers on an "On-Hold" list and as soon as those drivers are available, you will be notified. If you have not been placed on the list yet, please feel free to contact us again at your earliest convenience. Our contact information can be found on the casing and an agent will be more than happy to assist.
Thank you,
j5create