Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
4K performancew was disappointing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great except for the 4K video was choppy and legged. I expected better when i read the specs. Had to return it.
No, I would not recommend this to a friendDoesn’t work with Mac book pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this devise with a new Mac book pro and 2 LG monitors and only one out of the 2 hdmi ports work. Going to return and find another product. Don’t waste your money on this if you have a newer MacBook Pro.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Alfredo,
I am sorry to hear that you are disappointed with the docking station. From your explanation in the review my first thought is that there was an issue with the driver installation and the MacOS blocked the drivers. You may want to check your security preferences and see if any extensions are blocked.
To save you a trip back to the store I would recommend contacting our customer support team, and they can assist you with troubleshooting your docking station. They can be contacted by phone, email, or live chat. Contact information is on the product package and on our website under the Support drop down. Again I would like to apologize for the inconvenience with the dock, I understand that when a computer accessory is purchased there shouldn’t be any trouble getting it to work out of the box.
Thank you,
J5Create
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. It said for dual monitor usage and it doesnt work. Of course i cant return it now because the return date was less than 30 days.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode for video out via HDMI or DP ports and Power Delivery over USB-C. Please refer to the manufacturer of your hardware for more information on your device. The Dock will also require an installation of a driver for the VGA, Mic, and stand alone HDMI port for proper functionality. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers". ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Avoid at least for macs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with duel screens on my Mac it said it needed drivers and we went to the site and downloaded them and then it still did not work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact the Technical Support Team and a specialist will be ready to assist you. Their information can be found on j5create website under the "Support" tab. Thank you.
Started out ok but problems after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out ok but lately my 2nd monitor keeps on going out. I bought brand new monitors for my setup and I have updated the drivers per their website. It will still not work and this is a poor product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Afternoon JChu714, we sincerely apologize for the negative experience you had with the JCD543 device. It is possible that with some troubleshooting techniques, the JCD543 could have potentially performed better than it did. However, with the JCD381 requiring a driver for full device usage, we can guarantee full optimal performance - this is because the JCD543 does have some plug and play requirements and if your PC does not meet those requirements, not all ports will work for you unfortunately.
** We sincerely apologize for the inconvenience this may have caused you. Please feel free to contact us at your earliest convenience for questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
Just FYI, we also provide both Spanish and Enlgish speaking Technical Support.Thank you.
DO NOT PURCHASE THIS ITEM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in November 2021 and it stopped working three months later and now it is ineligible for a return. Do not waster your money on this item!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I sincerely apologize for the inconvenience you experienced. Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website in the "Support" tab. Sincerely, j5.
Do not buy for M1 Macs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work correctly with Macs with M1 processor. Support says the M1s do not support more than 1 external monitor despite me having multiple monitors working with different devices.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .N2Wind, When it comes to M1 Macs, at this time we do not have compatible software - we apologize for the inconvenience this has caused. We are placing all M1 Mac customers on an "On-Hold" list and as soon as those drivers are available, you will be notified. If you have not been placed on the list yet, please feel free to contact us again at your earliest convenience. Our contact information can be found on the casing and an agent will be more than happy to assist.
Thank you,
j5create
Incomplete description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing cable that was identified by paperwork in the box once received. Types of connector ports not clearly named on Best Buy website but clearly designated on paperwork in the the box once received.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you're having difficulty. If you'd contact my customer service team we'd be more than happy to guide you through the installation process and make sure you have everything you need. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Do not buy! BUYER BEWARE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don not buy J5 products as I learned their support is worthless and cant even call yo speak to someone. After about a week of back and forth emails got nowhere with tech support! Going in circles.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. At this time, as a safety measure for our employee's, the phone bank has been shut down to ensure correct social distancing. We are available through livechat 9am-5:30pm Monday through Friday EST. We are more than happy to continue to assist you through either livechat or through our ticketing services.
Thanks,
j5create
DO NOT BUY IF YOU OWN MAC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS PRODUCT STATES IT WILL WORK WITH MAC.... IT DOES NOT WORK WITH Mac OS Big Sur.... I paid over $100 for something I cannot get to work with my thunderbolt monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .forick, depending on the type of processor the Mac is using, we may have compatible software. In order to better understand the setup, we recommend that you please call in to speak with a rep, they will gladly assist and answer any questions you may have. Respectfully, j5create.
Surface docking station
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used a docking for my Surface - works great but wish it had one more standard usb - purchased adapters for usb-c plug ins
I would recommend this to a friendDid not function as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with this and returned it. It would not recognize my external monitor. I instead purchased a Dell universal docking station D-6000 which works very well!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Compatibility with your computer can cause confusion as to whether or not the specific model will work for you, we understand and apologize for the inconvenience you encountered. In order to provide an accurate answer for compatibility with your computer, we recommend contacting the support team mentioned on the casing to speak with a rep and they will answer any questions you may have and make recommendations.
We sincerely hope we can still assist,
j5create
Great doc
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for a type c doc. The convenience of having additional external display options and peripherals is awesome.
I would recommend this to a friendNot working for 2nd display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not working properly when connected the 2nd monitor through HDMI cable. I have to replug all the cables multiple times to make the 2nd display working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you are using the HDMI under the "OR" the computer must support DisplayPort Alt Mode for video out since the port is a Plug n Play. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Thank you.
Would not recommend for MacOS Big Sur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display port on this does not work with MacOS Big Sur. It is also the first docking station I have owned or used for a Mac that requires a driver install.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, if your computer has an M1 chip, drivers are available through our website under the "Support" tab. The only ports that require drivers are HDMI/VGA and Mic. If you need any further assistants, please contact our support team. We apologize for the inconvenience. Respectfully, j5.
Don’t buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would stay away from this. Getting their software to work with my Mac was already a choir. This unit stopped working after a month and will not connect my external monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, thank you for your input on the JCD543. We regret to hear the adapter stopped working after only a month; our devices are covered under a 2 year manufacturer's warranty and in the case where it is deemed to be defective an exchange will be issued. Our contact information can be located on the casing and an agent will be glad to help.
Respectfully,
j5create
It didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It downloaded all the necessary drivers and it didn’t even work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. The USB-C Triple Display Docking Station will also require DisplayPort Alt Mode / USB Power Delivery through a computer's USB-C port. Please refer to the manufacturer of your hardware for more information on your device. Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Need better install directions.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting away from tower computers and wanted a docking station. I am usually pretty good with computers but I cannot figure out how to get this thing to work on my mac.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Gscott, I'm sorry to hear about the install instructions not helping you get setup. I recommend contacting support for step-by-step instructions and we'll see what can be done to help.
Respectfully,
j5create
Buy something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this one precioyspy but it can be tricky. This tine when i bought a new one, not detecting both monitors.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires an available USB-C port that supports DisplayPort Alt Mode for video out via HDMI or DP port and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. It will also require an installation of a driver for the VGA, Mic and the stand alone HDMI port. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers" page. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
1/10 would not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s stopped working after about 9 months. Wasn’t able to return it or get a replacement from the manufacturer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team. Their information can be found on our website under the "Support" tab. The USB-C Triple Display Docking Station does have a 2 year limited warranty and they should be able to help you troubleshoot. Sincerely, j5create team.