Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Incomplete description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing cable that was identified by paperwork in the box once received. Types of connector ports not clearly named on Best Buy website but clearly designated on paperwork in the the box once received.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you're having difficulty. If you'd contact my customer service team we'd be more than happy to guide you through the installation process and make sure you have everything you need. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Do not buy! BUYER BEWARE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don not buy J5 products as I learned their support is worthless and cant even call yo speak to someone. After about a week of back and forth emails got nowhere with tech support! Going in circles.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. At this time, as a safety measure for our employee's, the phone bank has been shut down to ensure correct social distancing. We are available through livechat 9am-5:30pm Monday through Friday EST. We are more than happy to continue to assist you through either livechat or through our ticketing services.
Thanks,
j5create
DO NOT BUY IF YOU OWN MAC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS PRODUCT STATES IT WILL WORK WITH MAC.... IT DOES NOT WORK WITH Mac OS Big Sur.... I paid over $100 for something I cannot get to work with my thunderbolt monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .forick, depending on the type of processor the Mac is using, we may have compatible software. In order to better understand the setup, we recommend that you please call in to speak with a rep, they will gladly assist and answer any questions you may have. Respectfully, j5create.
Did not function as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with this and returned it. It would not recognize my external monitor. I instead purchased a Dell universal docking station D-6000 which works very well!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Compatibility with your computer can cause confusion as to whether or not the specific model will work for you, we understand and apologize for the inconvenience you encountered. In order to provide an accurate answer for compatibility with your computer, we recommend contacting the support team mentioned on the casing to speak with a rep and they will answer any questions you may have and make recommendations.
We sincerely hope we can still assist,
j5create
Not working for 2nd display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not working properly when connected the 2nd monitor through HDMI cable. I have to replug all the cables multiple times to make the 2nd display working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you are using the HDMI under the "OR" the computer must support DisplayPort Alt Mode for video out since the port is a Plug n Play. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Thank you.
Surface docking station
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used a docking for my Surface - works great but wish it had one more standard usb - purchased adapters for usb-c plug ins
I would recommend this to a friendGreat doc
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for a type c doc. The convenience of having additional external display options and peripherals is awesome.
I would recommend this to a friendWould not recommend for MacOS Big Sur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display port on this does not work with MacOS Big Sur. It is also the first docking station I have owned or used for a Mac that requires a driver install.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, if your computer has an M1 chip, drivers are available through our website under the "Support" tab. The only ports that require drivers are HDMI/VGA and Mic. If you need any further assistants, please contact our support team. We apologize for the inconvenience. Respectfully, j5.
Don’t buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would stay away from this. Getting their software to work with my Mac was already a choir. This unit stopped working after a month and will not connect my external monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, thank you for your input on the JCD543. We regret to hear the adapter stopped working after only a month; our devices are covered under a 2 year manufacturer's warranty and in the case where it is deemed to be defective an exchange will be issued. Our contact information can be located on the casing and an agent will be glad to help.
Respectfully,
j5create
Need better install directions.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting away from tower computers and wanted a docking station. I am usually pretty good with computers but I cannot figure out how to get this thing to work on my mac.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Gscott, I'm sorry to hear about the install instructions not helping you get setup. I recommend contacting support for step-by-step instructions and we'll see what can be done to help.
Respectfully,
j5create
It didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It downloaded all the necessary drivers and it didn’t even work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. The USB-C Triple Display Docking Station will also require DisplayPort Alt Mode / USB Power Delivery through a computer's USB-C port. Please refer to the manufacturer of your hardware for more information on your device. Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Buy something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this one precioyspy but it can be tricky. This tine when i bought a new one, not detecting both monitors.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires an available USB-C port that supports DisplayPort Alt Mode for video out via HDMI or DP port and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. It will also require an installation of a driver for the VGA, Mic and the stand alone HDMI port. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers" page. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
1/10 would not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s stopped working after about 9 months. Wasn’t able to return it or get a replacement from the manufacturer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team. Their information can be found on our website under the "Support" tab. The USB-C Triple Display Docking Station does have a 2 year limited warranty and they should be able to help you troubleshoot. Sincerely, j5create team.
Can’t live without it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have if you are using a small laptop and want multiple monitors, keyboard and mouse. Know my boss wants one!
I would recommend this to a friendRobert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.followed directions for installing this item and it didn't work, had to take it back to the store to make it work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform for the VGA, Mic, and stand alone HDMI for proper functionality. Depending on the OS you have, different instructions apply. The USB-C Triple Display Docking Station will also need a computer to support DisplayPort Alt Mode and Power Delivery over USB-C. Please refer to the manufacturer of your hardware for more information on your device. ** Feel free to contact j5create Technical Support if you any questions on our j5create devices. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.second HDMI port already failed, positioning of the dock makes it really easy to cover my laptop's ports causing overheating
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The stand alone HDMI requires an installation of a driver. The other HDMI port that is linked with DP is a PnP port, which requires a computer to support DisplayPort Alt Mode for video out over USB-C. Please make sure your computer is up to date. For more information on this issue, please contact our Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Does not work with Mac or Asus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big disappointment! Would only connect 2 monitors to my Asus or my MacBook. Their support said this was normal!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP port requires DisplayPort Alt Mode from an available USB-C computer and cannot be used at the same time, it's one or the other. The VGA and stand alone HDMI port requires an installation of a driver for proper functionality. Depending on the OS you have, different instructions apply. So, DP, stand alone HDMI, VGA or 2 HDMI and VGA will grant you triple display's. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
J5 dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my MacBook Pro and found out that currently it is not supported by j5 due to driver issues under my current OS waiting for them to release new drivers
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We are currently working on the drivers that will make the JCD543 compatible with MacOS Big Sur. There will be an announcement on the j5create website once the drivers are released. Until then only 3 ports will not function on the JCD543 without the drivers; the audio jack, the VGA port, and the HDMI port directly next to the VGA port. We appreciate your patience with us.
Thank you,
j5create
Not arms told
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work properly. Cannot plug Two monitors in at once and it does not allow a laptop to fully charge like I was told.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Business user
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. Used with two montiors and a max device and they were very slow
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. The USB-C Triple Display Docking Station also requires support of DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 feature. Please refer to the manufacturer of your hardware for more information on your device. Thank you.