Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
This dock is garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will not connect to more than one monitor at a time, even with all the instructions and updated drivers. This dock is garbage.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I'm sorry to hear the Dock did not work for your computer. Unfortunately, the HDMI or DP ports are PnP but requires your computer to support DP Alt. Mode for video output. The HDMI and VGA next to each other requires a driver. To gather more information, our contact info can be located on the packaging or j5create website and out support team will be happy to assist you. Sincerely, j5create.
Poor packaging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.His was my husbands purchase. Not too happy with it as it does not come with the cord to plug this into the wall.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, the JCD543 does not come with the power adapter. The JCD543P does. The Docking Station gets it's power when the host connection is connected to a computer. The USB-C power-in port is needed when you want pass-through charge and extra power added to the USB ports for power hungry USB devices. If your computer came with a USB-C power-brick, you can use that towards the Dock or the JUP2290 is the power adapter for it. Cordially, j5.
Stopped working after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 of them, one stopped working after a couple weeks. Expensive lesson to learn. I plugged my MacBook Pro in and it wasn't charging.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We would like to help determine what is causing your Mac not to charge with the docking station. If you would consider contacting j5create customer support we can provide troubleshooting assistance. Our contact information is printed on the device packaging and also on our website:
https://en.j5create.com/pages/contact-us
Thank you,
j5create
Extra plugs for computer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful. Wish the main cord was longer. But overall it has been beneficial
I would recommend this to a friendgo with a device that doesn't require a driver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt ' work with my macbook air i couldn't figure out why the driver didn't work.... go with one without the driver!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the only ports that will require a driver is the HDMI, VGA and Mic. The video ports need drivers to support multiple displays. The HDMI or DP is Plug and Play. Depending on the OS you have, different instructions apply. if you need assistants please contact our support team, a specialist will be more than happy to lend a helping hand. Thank you.
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Couldn’t get to display two monitors after downloading the appropriate drivers... tech support was less than helpful.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi LanceLynch, I apologize that the Docking Station did not meet your expectations. The JCD543 is considered a PnP and driver base device. If you have the M1 chip, the drivers will not work for HDMI/VGA and Mic but only the HDMI or DP port will work since those are plug and play. If you have any questions, please feel free to reach out and we'll be glad to assist you. Respectfully, j5create.
Don't Like It!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worthless!!!!!! I got this to connect to my monitors, however, it just doesn't do the job. I ended up buying a DELL dock.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .honestbot98, Due to the JCD543 being a hybrid docking station where some ports are plug-and-play and others are driver based, you may not achieve full functionality. In order to determine compatibility, we recommend contacting the support team printed on the casing and speaking with a rep; we will be able to look up the make and model of your computer and narrow it down. I sincerely regret to hear about your experience with us and hope we can turn this around.
Respectfully,
j5create
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work right. We had ad to return it to Bestbuy. My son could not get it to work right.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Docking Station requires a computer to support DP Alt Mode and PD over USB-C. Please refer to the manufacturer of your hardware for more information on your device. It will also require an installation of a driver for proper functionality. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Director of Sales and Engineering
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, it doesn't charge the laptop. You have to unplug and charge as your battery goes down.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C power-in port on the Dock requires your computer to support "Power Delivery" through your USB-C port. If your computer supports that feature, make sure your power-brick is 65W or higher for pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Great dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a few here at my office and all users have had great success with these docks.
I would recommend this to a friendI wouldn’t recommend if you need this for work
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and one of the hdmi ports is not working. I work from home now and I am out a monitor until I purchase another one.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I would suggest that you get in touch with j5create technical support for troubleshooting assistance. If the devices is less than a year old it may still be covered under the manufacturer's warranty. Our contact information is in the link below:
https://en.j5create.com/pages/support
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad product. It does not work with multiple connections, and not adequate installation instructions either. Complete waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We would like to help you get your Triple Display Docking Station working for you. If you would consider contacting the j5create customer support team they can assist with troubleshooting the docking station. Our contact information is printed on the product packaging and is also on the j5create website under the ‘Support’ drop down. I hope that you give us the opportunity to assist with getting the docking station up and running to its full capabilities for you.
Thank you,
j5create
Horrible quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a shame this didn’t work for me because it seemed so good but the quality is so bad it didn’t even let me connect the second monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I am sorry for your disappointment with the device,
Connecting the Triple Display Docking Station and getting the full functionality from the device requires driver installations and a specific hardware feature called Display Port Alternate Mode on your USB-C port. If you need any assistance setting up the docking station our friendly customer support team will be more than happy to assist you. The customer support team can be contacted by telephone, chat, or email. Their contact information is on the device packaging and on our website under Support.
Thank you for your feedback,
-J5Create
Lags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it. I can’t close my laptop without it lagging.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If possible, you can try to change your Power Option settings. Balanced (Recommended) conserves power whenever you are idle, and use more power only when you need faster performance. High Performance uses more power, but give you the maximum performance from your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get the 2nd hdmi cable port to work. It would work in one then I would move it to the other and it would not work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would like assistance with your JCD543 our customer support team is avaialbe to help. You can find our contact information at the link below:
https://en.j5create.com/pages/support
I hope that you give us the opportunity to assist you.
Thanks,
j5create
Dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ports just stopped working!!! Power would make my computer ding all the time like the power was being unplugged and plugged back in.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the docking station is causing you issues. The j5create customer support team would be happy to help you get the docking station up and running. Our contact information is printed on the product packaging and can also be found on our website under ‘Support.
Thank you,
j5create
Sharing screen with two monitors didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to share my mac book pro 16 screen with two additional monitors, didn't work. Will be returning this and try something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would consider contacting j5create customer support we may be able to save you the trip to return the docking station. You can find our contact information printed on the package or on the j5create website under the 'Support' tab.
Thank you,
j5create
Suzanne
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it less than a year and all of a sudden one of the HDMI ports doesn't work for no reason. I wish I could return it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In this situation, we can exchange it for you as long as you are within the manufacturer's 2 year warranty period. If interested in troubleshooting and seeking an exchange, please feel free to contact the technical support team mentioned on the packaging to speak with a rep and they will be glad to help.
Respectfully,
j5create
Horrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to run 2 displays off my laptop. I was very disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer to support DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 over USB-C. The Dock will also require an installation of a driver for proper functionality. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Extremely unreliable.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This docking station is extremely unreliable. It has connection issues constantly and at random. Don’t get it..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear you had a bad experience with our device. Please contact our support team, so we may better understand the issue you are having with our Docking Station. Contact info is available on the j5create website under the "Support" tab. We appreciate your feedback. Sincerely, j5create.