Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Did not have a power adapter included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged everything in to it and couldn’t find the power cord. Read the box and said power plug not included. Useless
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear about this! We do offer a version of this product through best buy that comes with the power cord, or it can be purchased separately. If you would contact us at either the information on the back of our product box or on our contact page, we'd be more than happy to help get you sorted out.
Thanks,
j5create
fo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. LEADS YOU TO BELIEVE YOU CAN HOOK UP THREE HDMI CABLES BUT ONLY TWO IN REALITY
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, the JCD543 is considered a PnP and driver base device but requires a feature called "DisplayPort Alt. Mode and "Power Delivery" embedded to the computer to support PnP devices since the HDMI or DP including the Type-C ports are PnP. Please verify with your computer Manufacture or gives us a call and we'll see what devices are compatible to your computer. Cordially, j5create.
Broken in less than 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in 2 weeks. Don’t know what other experiences have been, but mine was not good.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shawn, to understand the issue you are having with the Dock. Please contact our agents and they will be glad to assist you in resolving this. If the Dock is defective, it has a 2 year limited warranty and will be replace with the same model. Contact information is available on j5create.com under the "Support" tab. Kindly, j5create.
HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd HDMI connector keeps glitching. connected my two monitors and the 2nd one keeps cutting off
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Laly, in the case where the JCD543's HDMI monitor is glitching, it is potentially a bad HDMI cable or too long of a cable. Either way, we would appreciate the opportunity to diagnose, troubleshoot and offer a working solution. Our contact information is available on the website and packaging in order to speak with a rep.
Respectfully,
j5create
Faulty Ports
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ports started dying 6 months after purchase. Buy at your own risk.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure your computer is up to date. Being behind on updates could cause the j5 device to not function as intended. Once update is completed and computer restarted, uninstall and reinstall the drivers for JCD543. Please have the j5 device disconnected from your computer when completing this process. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist you. Their information can be found on our website under the "Support" tab. Thank you.
Works well
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to be able to use 3 monitors. Works very well.
I would recommend this to a friendEthernet port doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ethernet connection port has not worked since purchasing
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist should be able to help you troubleshoot or set up a solution. Thank you.
USB-C Display Output Not Working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped sending video via USB-C after 4 months of use..... how convenient.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We recommend using HDMI to HDMI, DP to DP or VGA to VGA cables, no other conversions or adapters. We cannot guarantee compatibility. Please test with another video cable and monitor. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary.
Extension bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is too big and very difficult to keep on my table. Compact is alit better.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Trol, we appreciate your input as it helps us improve. I regret to hear about the JCD543 being too big and difficult to keep on your table. We have other models available that may better suit your needs and environment. Models such as the JCD383 for example, is a smaller build with vast capacities to include SD card reading, USB ports, Ethernet and more. Please let us know if we can be of any assistance and we'll gladly help anyway we can.
Respectfully,
j5create
No Power cord - cheap skates
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't come with power cord. What's the point of this thing!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543P comes with a power adapter, the JCD543 does not. The dock is powered by a computer via USB-C. The power adapter provides additional power to the USB ports and pass-through charge to a computer. You can use your own USB-C power-brick (65W or higher) if that connection came with your computer or the JUP2290 is the adapter that goes with the JCD543. Please make sure your computer supports DisplayPort Alt Mode and Power Delivery over USB-C. Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Worked well until it didn’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well when it worked but randomly stopped working after two weeks.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the issue your having with our device. Please contact our representative and they'll be glad to assist you with the Docking Station. Contact information is available through j5create website under the "Support" tab. Sincerely, j5.
This is junk - find something else.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All problems-ports drop randomly-not as advertised
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; regarding the issue you are experiencing with the Dock. Their information can be found on our website under the "Support" tab. Thank you.
Just a usb ports
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usb c to display driver never works for mac or windows.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. The HDMI or DP video ports including the USB-C power-in port are Plug n Play and requires a computer to support "DP Alt Mode" and "PD" over USB. Please refer to the manufacturer of your hardware for more information on your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning the docking station. Was hoping this would replace my older USB docking station, but it worked on my new laptop, but on my work laptop, only 1 year old, it would not work. My older docking station had no problems.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. It will also require an installation of a driver for the VGA, Mic and stand alone HDMI port. It's possible the work computer may not support DP Alt Mode and USB PD 2.0 or 3.0, where as your new computer does. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Doesn’t work with Big Sky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home went to download the software and it doesn’t work with big sky....
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We have recently released a Beta Driver for macOS 11.1 Big Sur available! (NOTE: This driver is NOT compatible with M1 Chip mac books & macOS 11.2 Big Sur BETA we advise to disable automatic updates and do NOT update to Big Sur 11.2 at this time). For assistance please contact j5create customer support:
https://en.j5create.com/pages/support
Thank you,
j5create
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, constantly disconnecting the monitors. Not very good product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, kindly, j5.
Complete garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working by not recognizing hdmi / vga plugged in. Literally barley over a month.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. It sounds as though there might be an issue with the firmware and we'd be more than happy to assist you with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Worst buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It killed my laptop with a power surge. I will not read it to anyone
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Edward, I am sorry to read about your experience with us in regards to the JCD543. Due to the uncommon experience, we would appreciate the opportunity to further discuss what exactly happened and offer a solution. Technical support is available via tickets, chat, phones and our contact information can be found on the website and packaging. I sincerely apologize for the occurrence and hope to hear from you.
Respectfully,
j5create
port issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB and VGA ports work whenever they feel like. Not please with this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Chris!
I'm so sorry to hear about this! It definitely should not have this problem at all. If you'd contact my customer service department we'd be more than happy to work with you on getting up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
I don't recommend this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I had to return it. One USB port wasn't working properly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Tracy,
I’m sorry that the docking station did not work out for you. At j5create we back our products with a limited warranty and a highly trained customer support team. We appreciate your feedback.
Thank you,
j5create