Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
Dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ports just stopped working!!! Power would make my computer ding all the time like the power was being unplugged and plugged back in.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the docking station is causing you issues. The j5create customer support team would be happy to help you get the docking station up and running. Our contact information is printed on the product packaging and can also be found on our website under ‘Support.
Thank you,
j5create
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get the 2nd hdmi cable port to work. It would work in one then I would move it to the other and it would not work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would like assistance with your JCD543 our customer support team is avaialbe to help. You can find our contact information at the link below:
https://en.j5create.com/pages/support
I hope that you give us the opportunity to assist you.
Thanks,
j5create
Sharing screen with two monitors didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to share my mac book pro 16 screen with two additional monitors, didn't work. Will be returning this and try something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you would consider contacting j5create customer support we may be able to save you the trip to return the docking station. You can find our contact information printed on the package or on the j5create website under the 'Support' tab.
Thank you,
j5create
Suzanne
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it less than a year and all of a sudden one of the HDMI ports doesn't work for no reason. I wish I could return it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In this situation, we can exchange it for you as long as you are within the manufacturer's 2 year warranty period. If interested in troubleshooting and seeking an exchange, please feel free to contact the technical support team mentioned on the packaging to speak with a rep and they will be glad to help.
Respectfully,
j5create
Lags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it. I can’t close my laptop without it lagging.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If possible, you can try to change your Power Option settings. Balanced (Recommended) conserves power whenever you are idle, and use more power only when you need faster performance. High Performance uses more power, but give you the maximum performance from your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Extremely unreliable.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This docking station is extremely unreliable. It has connection issues constantly and at random. Don’t get it..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear you had a bad experience with our device. Please contact our support team, so we may better understand the issue you are having with our Docking Station. Contact info is available on the j5create website under the "Support" tab. We appreciate your feedback. Sincerely, j5create.
Horrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to run 2 displays off my laptop. I was very disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer to support DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 over USB-C. The Dock will also require an installation of a driver for proper functionality. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Good product so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, does the job! I like the shape of it and fits under my pc perfectly.
I would recommend this to a friendDocking station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes not connect to more than one monitor at a time
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery 2.0 or 3.0 to allow pass-through charge. Please refer to the manufacturer of your hardware for more information on your device. A driver is also required for the VGA, Mic and stand alone HDMI port for functionality. Drivers are available on j5create website under the "Support" tab.
Doesn’t work with Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Downloaded drivers but only one screen worked
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. This device will also require DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Never got it to work properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month with support and even a new laptop, I could never get the 2nd HDMI port to work. They gave up
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello RickMcD61, The JCD543 having two HDMI ports would have different requirements for proper functionality. Depending on which HDMI port is not working, we will be able to offer solutions in order to either get it working or make a recommendation for a different device that will allow you to use two HDMI monitors with your setup. I apologize for the hassle you went through and would value the chance to further troubleshoot and see what can be done. Please feel free to approach us, our contact information can be found on the website and casing and an agent will be happy to help.
Respectfully,
j5create
Docking station like item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Allows me ths freedom to use additional monitors, etc.
I would recommend this to a friendGreat value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I bought this one with many outlets. Works great. No regrets!
I would recommend this to a friendGet what you pay for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two ports stopped working within 90 days of purchase. I’m disappointed that Best Buy sells this garbage.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for taking the time to review the JCD543. I'm very sorry to hear your JCD543 stopped working within 90 days. The JCD543 is covered under the manufacturer's 2 year warranty and if possible, we would love the opportunity to offer an exchange if deemed to be defective. Please feel free to reach out to the technical support team printed on the casing and a specialist will be happy to assist.
Respectfully,
j5create
Failed after 9 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was working fine and then just stopped working. J5 were not helpful at all in supporting a fix so just returning it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Scott,
I'm really sorry to hear that you had this experience and I'll pass the information on to my team. I hope that you would consider giving my support team another chance as we've much improved in the interim.
Thanks,
j5create
Did not have a power adapter included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged everything in to it and couldn’t find the power cord. Read the box and said power plug not included. Useless
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear about this! We do offer a version of this product through best buy that comes with the power cord, or it can be purchased separately. If you would contact us at either the information on the back of our product box or on our contact page, we'd be more than happy to help get you sorted out.
Thanks,
j5create
Really nice docking station
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, build well with longer usc cable. Nice feature.
I would recommend this to a friendGood product but read the fine print
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no issues but doesnt come with a power cord.
I would recommend this to a friendfo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. LEADS YOU TO BELIEVE YOU CAN HOOK UP THREE HDMI CABLES BUT ONLY TWO IN REALITY
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, the JCD543 is considered a PnP and driver base device but requires a feature called "DisplayPort Alt. Mode and "Power Delivery" embedded to the computer to support PnP devices since the HDMI or DP including the Type-C ports are PnP. Please verify with your computer Manufacture or gives us a call and we'll see what devices are compatible to your computer. Cordially, j5create.
Broken in less than 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in 2 weeks. Don’t know what other experiences have been, but mine was not good.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shawn, to understand the issue you are having with the Dock. Please contact our agents and they will be glad to assist you in resolving this. If the Dock is defective, it has a 2 year limited warranty and will be replace with the same model. Contact information is available on j5create.com under the "Support" tab. Kindly, j5create.