Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
USB-C Display Output Not Working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped sending video via USB-C after 4 months of use..... how convenient.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We recommend using HDMI to HDMI, DP to DP or VGA to VGA cables, no other conversions or adapters. We cannot guarantee compatibility. Please test with another video cable and monitor. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary.
Extension bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is too big and very difficult to keep on my table. Compact is alit better.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Trol, we appreciate your input as it helps us improve. I regret to hear about the JCD543 being too big and difficult to keep on your table. We have other models available that may better suit your needs and environment. Models such as the JCD383 for example, is a smaller build with vast capacities to include SD card reading, USB ports, Ethernet and more. Please let us know if we can be of any assistance and we'll gladly help anyway we can.
Respectfully,
j5create
No Power cord - cheap skates
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't come with power cord. What's the point of this thing!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543P comes with a power adapter, the JCD543 does not. The dock is powered by a computer via USB-C. The power adapter provides additional power to the USB ports and pass-through charge to a computer. You can use your own USB-C power-brick (65W or higher) if that connection came with your computer or the JUP2290 is the adapter that goes with the JCD543. Please make sure your computer supports DisplayPort Alt Mode and Power Delivery over USB-C. Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Worked well until it didn’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well when it worked but randomly stopped working after two weeks.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the issue your having with our device. Please contact our representative and they'll be glad to assist you with the Docking Station. Contact information is available through j5create website under the "Support" tab. Sincerely, j5.
This is junk - find something else.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All problems-ports drop randomly-not as advertised
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; regarding the issue you are experiencing with the Dock. Their information can be found on our website under the "Support" tab. Thank you.
Just a usb ports
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usb c to display driver never works for mac or windows.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. The HDMI or DP video ports including the USB-C power-in port are Plug n Play and requires a computer to support "DP Alt Mode" and "PD" over USB. Please refer to the manufacturer of your hardware for more information on your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning the docking station. Was hoping this would replace my older USB docking station, but it worked on my new laptop, but on my work laptop, only 1 year old, it would not work. My older docking station had no problems.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. It will also require an installation of a driver for the VGA, Mic and stand alone HDMI port. It's possible the work computer may not support DP Alt Mode and USB PD 2.0 or 3.0, where as your new computer does. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Doesn’t work with Big Sky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home went to download the software and it doesn’t work with big sky....
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We have recently released a Beta Driver for macOS 11.1 Big Sur available! (NOTE: This driver is NOT compatible with M1 Chip mac books & macOS 11.2 Big Sur BETA we advise to disable automatic updates and do NOT update to Big Sur 11.2 at this time). For assistance please contact j5create customer support:
https://en.j5create.com/pages/support
Thank you,
j5create
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, constantly disconnecting the monitors. Not very good product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, kindly, j5.
Complete garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working by not recognizing hdmi / vga plugged in. Literally barley over a month.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. It sounds as though there might be an issue with the firmware and we'd be more than happy to assist you with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Worst buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It killed my laptop with a power surge. I will not read it to anyone
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Edward, I am sorry to read about your experience with us in regards to the JCD543. Due to the uncommon experience, we would appreciate the opportunity to further discuss what exactly happened and offer a solution. Technical support is available via tickets, chat, phones and our contact information can be found on the website and packaging. I sincerely apologize for the occurrence and hope to hear from you.
Respectfully,
j5create
port issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB and VGA ports work whenever they feel like. Not please with this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Chris!
I'm so sorry to hear about this! It definitely should not have this problem at all. If you'd contact my customer service department we'd be more than happy to work with you on getting up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
I don't recommend this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I had to return it. One USB port wasn't working properly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Tracy,
I’m sorry that the docking station did not work out for you. At j5create we back our products with a limited warranty and a highly trained customer support team. We appreciate your feedback.
Thank you,
j5create
Ugh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with directions. Confusing and did not work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for taking the time to provide feedback on the JCD543. I regret to hear the dock was confusing and did not provide clear instructions on how to setup. Depending on the make and model of your computer, you may run into either incompatibility issues or limitations. In order to narrow down the root of the issue, we would love the chance to setup a time to troubleshoot and get you setup. In the rare occasion where we are unable to, we will make recommendations for alternatives that will work for you and help you reach your goals. You may reach out to us via ticketing, chat, or phone - whichever you choose, we will be happy to help.
Sincerely,
j5create
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4K out...at 30hz only. Was a pain to set up and use to be honest.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing you feedback on the docking station. For the best display resolution a direct connection between your computer and your monitor will give you the best results. The 30 Hz refresh rate is a limitation on this dock. This dock does require a driver to be installed and that it is plugged into a USB-C port that supports display port alternate mode.
Thank you,
j5create
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable at best will not purchase this brand again
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi CarolineADV, I'm sorry that you have not had a good experience with the JCD543 and was not a reliable device. We would really appreciate if you would please give us some information on your experience so we may have a better understanding of the issue on the JCD543 device. Our contact information can be located on j5create webcam. We look forward hearing from you. Sincerely, j5create.
It’s terrible. I’m returning it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend this docking station at all. Don’t waste your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you've been having trouble with our device. If you would contact my customer service team we'd be more than happy to help get you up and running again. Our information can always be found on the back of all of our product boxes and on our website.
Thanks,
j5create
don't waist time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all apple needs to do: is give USB only! and photo slot stop the lightning
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Apple has gone forward ahead of everyone in adopting the USB-C standard. Hopefully more manufacturers will catch up soon.
Have a good day,
j5create
Waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nothing really work and if he decides to it will stop after awhile.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Kevin,
I'm sorry for the inconvenience that this has caused you. This device does require drivers and are available on our website. If you would like further assistance with your device, please contact my customer service department, Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
It did not work with my MacBook M1 per the company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the salesman sold me the wrong product
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately CeCe, at this time we don't have any devices that will allow more than 1 display to a M1 computer, including our PnP devices. We are working on a driver for this to happen. Sincerely, j5create.