Customer Ratings & Reviews

This great for our set up at home! The install and set up was a great experience. Thank you!

Good value product. Still have one monitor that doesn’t work via the dock but everything else works

I recently received a replacement dock and I'm still unable to display my 2nd monitor. I can only see the laptop and one monitor. The USB Display Device diagnostics message - USB Station: The T6 DriverKit extension has claimed the device and is driving it. I've changed cables, purchased new cables, connected other laptops, powered the Macbook Pro separately but nothing seems to fix this same problem I've experienced for the entire time I've owned the dock. On the rare times I reach customer service they can't diagnose the problem and send me to Apple who send me back to J5. Support is very limited the times they're available (8-5 EST) makes them near impossible to reach. I'm running out of patience AND ideas. Don't roll the dice with this dock. BB has other options that have to be better than this.

UUUuggghh. Should have read reviews before buying. You can only use this for 3 monitors if one of them uses a VGA (eye roll). It shows one 4k port, and 2 HDMI ports but it CANNOT accept 2 HDMI ports (one of them is labeled 4k OR hdmi). No clue why this was created like this. That's pointless. It was soooo expensive for what it offered. It really shouldn't be advertised as a triple monitor and say there are 2 HDMI when there aren't.

Most docks I looked at can only handle 2 monitors, this can do 3 and includes VGA as an option for older monitors. Nice design with the connector cable which can come from either side of the dock.

It took a significant amount of time wrangling with this thing to get the two external monitor configuration going on my Mac, and when it finally did work, there were significant issues that immediately became apparent rendering this thing useless. 1. While you can connect two external monitors to the device, only one HDMI port acts as a passthrough to your computer's video card. The other is its own video card built into the device requiring its own separately installed and privacy-authorized driver. This wouldn't be that big of a deal were it not for the fact that the driver presents a different color temperature than the screen served by the Mac's on-board video card (the Mac's has a warm tone, the j5create's has a cool tone). If you are a graphic designer, as I am, who depends on consistency of color tone across monitors, this device is less than worthless. 2. In addition to the color temperature issue, the mouse cursor disappears form the j5create-served screen after waking from sleep, requiring a complete reboot to get the cursor working again. 3. If any device is plugged into the powered USB port, an error pops up on screen saying to unplug the device as it is draining excessive power and therefore circumventing the functioning of the USB hub. To top it off, once you open the box, there's a card with a big red warning that says not to return it to the store if you're unsatisfied with your purchase but to call them for help. Sorry, j5, the only way you can help is by not making crappy products. I'm taking it back right now.

Pretty solid universal docking station. Bought for my HP Envy & Lenovo monitors. Had it for a month now, it's worked well so far.

I have three of these in my small office. They all work great. All have dual monitors. Highly recommended!

I like that it is flat and my keyboard sits on top of it. Saves space.

I needed to purchase the least costly docking station for work. I chose this one to work from home using my company's laptop to connect two other monitors. The docking station works well.

I had trouble setting this up with two monitors using HDMI. I called J5 customer service and spoke with Peter. He was the most helpful customer service person I have talked to in the past couple years. He walked us through the setup and all is working great. We can now use this just as we intended: Laptop closed, with 2 large monitors showing our work. Note - if you want to use the docking station to charge your laptop, you will need to purchase a power cord for this.

I think it's a good product that offers a very useful set of ports, but it has serious compatibility issues with the Mac. This product requires using a driver from J5create to work with the Mac, and that driver introduced stability issues when I installed it. They also still don't have a Big Sur driver so I couldn't use this with my second Macbook at all.

The hub is working pretty well. But I am not sure about how to delivery the power. Where should I pubg the hub?

This device does not fully work with Mac OS 10.15.1. They plan to release a driver update to make it work later in november 2019 but as of Novemeber 5th the update isnt out yet. When i first installed the drivers audio and video routed through the dock wouldnt work. Then after a hour with customer support audio was working and 1 of my 2 monitors was working. Unfortunately now i have a new issue where everytime my mac goes to sleep the screen will not come back on. To recap i can get sound and 1 external monitor working with my Macbook Pro. Until j5create releases their driver update dont expect a mac running the latest OS to work right. You can confirm compatability issues via j5creates website support section.

This is a really nice piece of equipment and very versatile

Fast service, delivered exactly as ordered, highly recommend

Works as described and works perfectly with my computer.

The charge pass thru doesn't work on my HP laptop. Battery went dead after three weeks of periodic use. HP laptop Spectre didn't like the pass thru charging. Unplugged HP charger from dock and plugged in directly to the laptop.

I bought this while traveling and it worked great!

Simply put, the software they direct us to download is not compatible with my Macbook Air with Mac OS Mojave 10.14.6. I've tried 3 different times: with everything plugged in, everything unplugged to the Macbook Air, and new cables and different monitors. Also, the color on my monitor that is HDMI with a Samsung TV has a color distortion; everything turned pink. It's cute but not what I'm looking for. I didn't investigate as thoroughly (with trying a different hdmi cable) but when I used the same cable for my projector the color is fine and the video goes in and out. I don't know. I'm going to return and try a different product. I went in person and the stores don't have that many options. (why amazon is convenient). If you can, try a different company.