Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
don't waist time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all apple needs to do: is give USB only! and photo slot stop the lightning
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Apple has gone forward ahead of everyone in adopting the USB-C standard. Hopefully more manufacturers will catch up soon.
Have a good day,
j5create
Waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nothing really work and if he decides to it will stop after awhile.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Kevin,
I'm sorry for the inconvenience that this has caused you. This device does require drivers and are available on our website. If you would like further assistance with your device, please contact my customer service department, Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable at best will not purchase this brand again
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi CarolineADV, I'm sorry that you have not had a good experience with the JCD543 and was not a reliable device. We would really appreciate if you would please give us some information on your experience so we may have a better understanding of the issue on the JCD543 device. Our contact information can be located on j5create webcam. We look forward hearing from you. Sincerely, j5create.
It did not work with my MacBook M1 per the company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the salesman sold me the wrong product
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately CeCe, at this time we don't have any devices that will allow more than 1 display to a M1 computer, including our PnP devices. We are working on a driver for this to happen. Sincerely, j5create.
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to connect to a newer HP laptop. Returned
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for your review on the JCD543. Depending on the operating system and what capabilities your computer has, the JCD543 may offer limited functionality. Because one of the HDMI ports on the JCD543 requires a feature called DP alt-mode/Thunderbolt 3 to output video signal via USB-C, these may not work if you computer lacks such capabilities. We're sorry to hear about your experience in not being able to work with your HP laptop. For technical difficulties with our products, we recommend reaching out to the support team on the packaging to speak with an agent and they will talk you through the setup process and in the case where it still does not work, we will offer an exchange or an alternative if necessary.
Respectfully,
j5create
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requires a sketchy driver that my laptop flagged. Returned
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JCD543 does require a driver download to function fully. The drivers for all j5create products are available on our website. Certain web browsers and operating systems have security features that may flag a warning for any kind of download. For assistance with any j5create products you can contact our customer support team. Our contact information can be found through the link below:
https://en.j5create.com/pages/contact-us
Thank you,
j5create
clunky junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this dock does not function reliably. Connections dont work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Timothy,
We are sorry that the docking station is not reliably functioning for you. If you would consider contacting our customer support team they can provide assistance getting the docking station working for you. Customer support can provide assistance over the phone, by email, and by live chat. Their contact information is on the device packaging and on our website under “Support”. In the event that there is a defect in the docking station it may be covered by our 2 year limited warranty. Again, let us apologize for the inconvenience and I hope that you give our customer service team the opportunity to make this right for you.
Thank you,
J5Create
Not a good fit for duel displays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work for duel displays for my MacBook Pro
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the type of processor in your MacBook Pro, we may not have compatible software for you at this time. We are placing all M1 Mac customers on an "On-Hold" list and as soon as those drivers are available, you will be notified. We apologize for the inconvenience this has caused. If interested in being placed on the list, please contact the support team at your earliest convenience.
Respectfully,
j5create
Not ready for prime time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Don’t waste your time or money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We would definitely appreciate the opportunity to learn more about the issue that you encountered with the docking station and possibly provide assistance to get it up and running for you. Contact information for our customer support team can be found on the device package and on the j5create website under the ‘Support’ tab.
Thank you,
j5create
Bad purchases
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. I have to return it. It seems to be easy usable
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Arnaud!
I'm really sorry to hear about this! Please don't forget that my customer service team is available to help whenever you should need it. Our information can be located on the back of all of our product boxes as well as on our website under the contact page.
Thanks,
j5create
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hit or miss reliability, J5 customer service not good
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Cat!
I'm so sorry to hear that you've had this happen! It looks like you might have caught us in our after hours when my customer service department is closed. If you reach out to us during our business hours we'd be more than happy to troubleshoot this with you and get you up and running again!
Thanks,
j5create
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get usb to stay connected. Not a good design
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mass!
I'm really sorry to hear about this! Please don't hesitate to contact my customer service team and we'll be more than happy to help get you up and running. Our information can be found on the back of our product box and on our website under the contact page.
Thanks,
j5create
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt have power adapter included which I needed..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear you didn't get what you were looking for! Best Buy does sell this unit with the power adapter included, our JCDP543 unit. There is also the option of purchasing the adapter separately, also offered through Best Buy. I know how frustrating it can be to have to exchange or go back for something else on top of the initial trip so I do apologize for that inconvenience!
Thanks,
j5create
Didn’t display 2nd monitor via HDMI
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve seen these at my job and they work fine there but they did not work with my HP laptop set up at home. Has dual HDMI but only displayed one monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports an available USB-C port with DisplayPort Alt Mode (for video out via DP or HDMI port) and USB Power Delivery 2.0 or 3.0 (for pass-through charge via USB-C power-in port) features. Please refer to the manufacturer of your hardware for more information on your device. This Dock will also require an installation of a driver for the VGA, Mic and the stand alone HDMI port for proper functionality. Drivers are available on j5create website under the "Support" tab. Thank you.
Don't recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, missed the return window. Where do I start? The ports work most of the time but sometimes stop working (USB, for example). I have two 2k Dell monitors and wasn't able to have full resolution 2560x1440 (not even 4k!) on both of them (via DisplayPort or HDMI), what's the point then?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The DP or HDMI are PnP ports and only (1) video port can be used. If connected to a USB 2.0 host port, or if using a USB 2.0 host cable, performance may be limited. The stand alone HDMI port will require an installation of a driver for proper functionality. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
- Pros mentioned:Usb-cCons mentioned:Power supply
Good, but no power supply as specs say.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I'm happy with this product. It works better than the dock I originally got with my Lenovo laptop. The problem I have with it might just be an error on BestBuy's part listing the specifications. They said it did include a power supply. This is not true. If you want your laptop to charge through the dock, you will need a power supply for it. You might get lucky and be able to use your laptop's power supply if it has a USB-C connector.
I would recommend this to a friend NOPE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my Steamdeck. It gave me all kinds of problems and after literally ejecting the micro SD twice it stopped clicking in.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
- Pros mentioned:Connectivity
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the first docking station that actually worked with my Mac to connect to two monitors and extend, not just mirror!
I would recommend this to a friend - Pros mentioned:Ports
So far, so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, the dock is working perfectly. I'm using this with a newish HP ZBook (about 4-5 months old) that is known to work with USB C display devices. And that's the key factor here... not all computers support DisplayPort through USB C. You'll know your computer does when it has the little "DP" logo next to the USB port, or if it's USB 3.1 Gen 1. There are 3 video jacks in this dock, one of which is a USB display controller. USB video is completely different than DisplayPort: technically, the USB dock is acting like a video card, and the display is driven entirely by software. Historically, I have bad luck with video over USB, and so I didn't expect the port to work - or for it to work very slowly and be unsuitable for video. I tried the USB video port (The second HDMI port), and I was surprised that it not only worked great for video, but did not pull a bunch of CPU power to do it. I ran some 1440P test movies on YouTube, and they look great on my monitor. (I have a very good 1440P monitor.) I'm also using the audio port to drive a pair of speakers, and those sound great. I have not tried charging the computer through USB; my computer draws too much power for that... I also plugged the dock into my iPad Pro, to see what would happen. The USB ports worked for both the keyboard and mouse, but I did NOT get audio through the analog headset jack. I could only get sound to come from the speakers in my monitor. I actually have several USB C docks; this is the fourth one I've purchased, and they all work just about the same way. So for those having problems, I'm going to suggest it's more to do with the host computer than the dock itself. I would only recommend this for users who have a fully functional USB C 3.1 Gen 1 on their computer. For computers that don't, I would not recommend a USB C docking station for carrying video. (For USB, Ethernet, and sound, it should work fine.)
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
Thanks for all the feedback! I'm so happy to hear that this has worked for you! I'm going to pas this onto my team so that they know and we can continue to improve our devices.
Thanks,
j5create
J5Create docking station
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Microsoft docking station this is less expensive and just as good
I would recommend this to a friend