Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the USB-C Triple Display Docking Station's ease of use, abundant ports, and ability to support multiple displays. Many appreciate its compact size and generally positive performance, finding it a good value for the price. However, some users experienced compatibility problems and noted that the device can overheat with multiple devices connected.
This summary was generated by AI based on customer reviews.
Worked great for a year, then…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one by one the USB, ethernet, and display port all stopped working despite numerous troubleshooting attempts. Sometimes the ports that are down will randomly work again, then back to being busted. Spring from something a little more expensive to avoid these headaches
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab. Thank you.
Works as advertised with my m1 macbook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the directions and now I have a triple external monitor setup for work. One 4k. One 1440p. And one 1080p. Drivers can be a little buggy with the newest MacOS but toggling display resolution fixes it.
I would recommend this to a friendDO NOT PURCHASE YOU HAVE BEEN WARNED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you value your computer do not purchase this. I purchased it in order to use my Apple air as a desktop computer within months of the dock overheating my Apple air which I had for less than two years stopped working due to battery issues. I purchased a new MacBook Pro and it has been less than 30 days and the only thing that I plug it into is this station and now I have lost my MacBook Pro to the same issue. Losing over thousands of dollars in My computer purchase because of the dock is not worth it. And all they can offer is an exchange. I refuse to plug any of my computers into the station
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret that your experience with the docking station has been than ideal. The manufacturer’s warranty covers replacement of the device. The reason for the exchange is so that the device that you purchased can be tested to determine the root cause of the issue and to test the new device before it is sent to you to ensure that it is working properly. Our customer support team is available for further assistance if needed.
Thank you,
j5create
- Pros mentioned:Connectivity
Worked great until it stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit for use at our church to handle connectivity to multiple monitors, wired internet and audio line-out for streaming our services. It worked great for most of 5 months at 2 hours at a time, weekly -- really light duty. But today one of the display adapters, the network adapter and the audio adapter all failed. We hobbled along with 1 external display, wifi and no sound. Maybe we just got a bad unit -- it was great until it failed. But I probably won't buy this brand again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The j5create customer support team can assist with troubleshooting the issue with the docking station. You can find our contact information on the j5create website under the ‘Support’ drop down. I hope that you give us the opportunity to find out what happened.
Thank you,
j5create
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All functions stopped working after about a year of use. I expect a product at this price point to be more durable.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Uninstall and reinstall the drivers by visit the j5create support website.
Check to see if there are any available updates for your computer as well.
If possible, connect the dock to a different USB-C compatible computer to determine if the issue is specific to the dock or your computer.
If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the Support tab.
Triple Screen Docking station
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should! A great alternative to Thunderbolt which costs almost three times as much
I would recommend this to a friend- Cons mentioned:Compatibility
Did Not Work on My Windows Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work on windows devices. The J5 tripple display dock would only connect to one screen on my new windows computer. The "A" port would not work. At first customer support told me that my computer was not compatible. My computer is brand new, so I double checked the specs and it was compatible with MAC's. I spoke with a Geek Squad representative and he said that the triple display doc is designed to work on MAC's. I really wish it worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Afternoon Trey, we apologize for the misinformation on the JCD543 Triple Display Docking Station - it is indeed compatible with both Windows and Mac Operating Systems. Simply download and install the driver and you are all set. Please feel free to contact support at your earliest convenience with the information on the packaging for
Technical Support with questions, comments, concerns
regarding your device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
Support is also provided in both Spanish and English. Thank you.
- Cons mentioned:Compatibility
DO NOT BUY FOR MACBOOK M1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Macbook M1 and causes overheating on MS Surface. Also, the ethernet port randomly disconnects which is super fun in the middle of a video call. Tried to get support from J5create and the driver download was down. When I finally got it it installed some janky USB driver thing because it does not support displaylink. Total garbage.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Docking Station supports M1, M1 Pro, and M1 Max computers. The HDMI, VGA, and Mic requires an installation of a driver, which can be found on our website under the Support tab > Downloads/Drivers. “Magic Control Technology”, “USB Display Driver”, and “DJTVirtualDisplayAgent” must be allowed through by going to your Security & Privacy > General tab. The rest of the ports are PnP. Connect an Ethernet cable to Dock, then to a router or modem. Go to Network and locate "USB 10/100/1000" and connect. ** Feel free to contact j5create Technical Support by Live Chat or Email if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you
Barely works.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a defective product but regardless im going to write a review just in case anyone else has these same issues. Two issues specifically that made me return this item. Note; These issues came up with a 2017 Macbook Pro 15 Inch with the Catalina update 1. When connecting 2 hdmi displays one of the displays runs at a noticeably lower refresh rate than the other. The is specific to the port that the hdmi is connected to on the dock, I switched them back and fourth and whatever display it was connected on had low refresh rate. This i found super annoying as i constantly switch between monitors(why i bought the thing) 2. 100% of the time when connecting the usb c cable from the dock to the Macbook pro. One of the monitors always doesnt output video, this happens 100% of the time. The fix to this would be to disconnect the hdmi that is working and then the dock will force output to the non working HDMI, then, once the non working hdmi is outputting video, reconnect the other hdmi and then youll have 2 pictures. You HAVE to do this everytime you connect the dock to the computer and its stupid. It defeats the whole purpose of a dock. Overall I am quite dissatisfied with this product. I cant even say you get what you paid for because $100 for a docking station is pretty up there.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good Morning jarmahent, we sincerely apologize for the inconvenience this may have caused. It sounds like there is some troubleshooting that we could have tried with both the JCD543 device and also some troubleshooting to have tried with the Mac itself in order to narrow down where the issue could have been. ** We sincerely apologize for the inconvenience this may have caused you. Please feel free to contact us at your earliest convenience for questions, comments, concerns
regarding your j5create device and someone will be more than happy to further assist you and potentially provide a solution to your situation.
We also provide both Spanish and English speaking Technical Support.Thank you.
- Cons mentioned:Power supply
Garbage, absolute Garbage!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is absolute garbage. It barely generates any power. It's about as useful as a cheap non powered USB hub. Seriously. When I contacted the manufacturer, they told me to get the power adapter so I had to spend another $70. Guess what? It made no difference at all. Garbage, absolute Garbage!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the power-brick adapter (JUP2290) will provide additional power to the USB ports and pass-through charge for your computer that support Power Delivery through your USB-C port on the computer. For further information regarding the JCD543 and Power Adapter, please contact our agents so they may be able to help troubleshoot the issue you are experiencing. Sincerely, j5
- Cons mentioned:Compatibility
Not compatible with New MacBook Air laptops!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE IF YOU HAVE A NEW MacBook Air. After spending $99.99 on this display dock, I come to find out on their website that they are not compatible with my new MacBook Air. All j5create products do not work with macOS® Big Sur 11. Avoid at all cost!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
As of today 11/30/20 we do not have software drivers that are compatible with MacOS Big Sur. Our developers are currently working on updating our drivers to work with Big Sur. We will have a notification on the j5create website when the drivers are ready for Big Sur.
j5create plug and play devices will work with OS Big Sur. If there are any questions you can contact the j5create customer support team.
Thank you,
j5create
- Cons mentioned:Compatibility
Not compatible for Catalina
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions said to update drivers before using. So, I went to J5create website and in large red font, it says item not compatible with the new MacBook Pro Catalina system. They are not sure when they'll have the drivers to make it compatible. This is a bust. Will return.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Julie!
I'm really sorry to hear that you had this experience with our product! We are working hard at making sure that our drivers stay up to date but that does take some time unfortunately. I hope that you'll be patient with us and give us another shot once we've caught up!
Thanks,
j5create
Doesn't work for MacBook Pro (13-inch, M1, 2020)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work for a MacBook Pro (13-inch, M1, 2020). It says that it works for Mac but doesn't specify. Apparently you can only use one display on a MacBook Pro M1. Also, when I did try this my wireless mouse would not work. Maybe it works for other computers but not mine. For $100+ it felt very cheap as well.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you. This Docking Station also requires a driver and depending on the OS you have, different instructions apply. For a wireless mouse not to work on a device, may be experiencing RFI (Radio Frequency interference). Try testing with a wired USB mouse. Their information can be found on our website under the "Support" tab. Thank you.
When you need a little more than what you have.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a dock to go with my new laptop. This one fills the bill very nicely
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the well, I fried my first one with a faulty usb drive
I would recommend this to a friend- Cons mentioned:Compatibility
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dock consistently has problems with MacOS. Un/Reinstalled drivers several times. Spoke with j5create support and they could not get to the root of the issue. I would personally avoid this brand of products. Go with a traditional multi-port usb-c dongle.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We sincerely apologize for the inconvenience you experienced. We would really appreciate the opportunity to diagnose, troubleshoot and offer solutions to the problem. Depending on the OS you have, different instructions apply. Please contact our support team, a specialist will be more than happy to lend a helping hand.
What a pice of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Dell 3100 docking stain and no problems hooking up 3 additional monitors to my work laptop (It is an HP ZBook Laptop with a 6 core Xeon CPU and 64 gigs of RAM). I purchased another 3 monitors and this docking station for my own laptop and out of the two HDMI and one Display Port - only the first HDMI port seems to be working. The second HDMI port is dead, and so is the display port. My own laptop is an MSI GS series with a 6 core i7-9750 CPU and 64gigs of RAM. Both laptops have USB 3.1 and USB-C ports. Both laptops work flawlessly with the Dell docking station, and for both laptops the JB docking station does not work. If I was JB I'd be embarrassed for offering such low quality defective product. Avoid.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! Our customer service team is always available to assist when issues like this happens. Whether it's troubleshoot an issue or to do exchanges, we're ready to assist. Our information can be located on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
Easy setup with unreliable performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup. The performance is unstable. It is great when it works. I have 2 monitors, a webcam/speakerphone combo, a mouse, and a wireless keyboard are connected. Some days the other monitor cannot be detected and other days it is the mouse or the keyboard and some days it is all 3. I am researching other alternatives.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unreliable performance is not the best experience when needing to get work done - we're sorry to hear about your troubles with the JCD543. It is possible you may have come across a defective JCD543 and in order to determine the root of the problem and offer a solution, we recommend reaching out to the support team printed on the casing to speak with a rep and they will be able to offer an exchange if necessary.
Respectfully,
j5create
Failed at 9 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 9 months this station started to lose connection to one monitor randomly. I dealt with this annoyance for awhile until I started to get a connect/disconnect alert constantly, making it impossible to have my speakers on without listening to that. I tried everything from updating drivers, rebooting, digging through settings and contacting tech support. Tech support's response was not helpful. It worked fine at first. then, nothing but a headache.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Verify the physical connections between the docking station, the affected monitor, and your laptop. Ensure that cables are securely plugged in and not damaged.
Try using a different video cable to connect the affected monitor. Faulty cables can sometimes cause connectivity issues.
Ensure that you have the latest drivers (including graphic drivers) and firmware for your computer. Visit your manufacturer's website to download and install any available updates.
If your computer has multiple USB-C ports, try connecting the docking station to a different port to see if the issue persists.
If possible, test the docking station with another compatible computer to see if the issue is specific to your computer.
If the docking station is still under warranty, you may also consider requesting a replacement if the issue persists and cannot be resolved through troubleshooting. Please contact j5create Technical Support Team for further information regarding a replacement. Thank you.
Docking station
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great! I could see more clearly with my big monitor.
I would recommend this to a friend