Customer Ratings & Reviews
- Model:
- JVCU100
- SKU:
- 11910007
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Lasted 4 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 4 months before it stopped working. I can get it to power up but not to display anything other than black.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We appreciate your feedback. I would recommend contacting j5create customer support regarding the issue with the webcam. If it is defective it is still under the limited warranty. You can find our contact information on the j5create website under ‘Support’.
Thank you,
j5create
Just a horrible camera!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because the reviews that were left seemed solid and honest. Once I actually tried using it, I was pretty shocked to how poor the video quality is. Additionally, the microphone is absolutely terrible, abysmal actually. I needed to leave review for this camera. Avoid my internet friends, avoid.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Mike,
We really appreciate your feedback and would like to our best to make this right for you. The camera records at 1080p so while not the best image, it should be better than you are experiencing. Second, we have received feedback regarding the audio quality. To resolve that we have developed a firmware upgrade to fix the microphone issue. If you would please contact the j5create customer service team they would be more than happy to assist you with the issues your webcam is experiencing. Our contact information can be found on the product package and on the j5create website under the ‘Support’ drop down. Thank you for sharing your experience. I hope that you give us the opportunity to attempt to resolve these issues.
Have a great day,
-j5create
Worked ok for a month then broke.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about a month and now won’t work at all. Camera turns on for a split second then turns off.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the webcam is causing issues. I would recommend contacting j5create customer support for assistance. Our contact information is printed on all of our product packaging and is also on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
Is not secure...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps falling off... doesn't really attach to top of computer so continually falls off. Returning it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In the case where the JVCU100 is not securing tightly to the top of your monitor, we may be able to exchange it for another JVCU100 that does include a rubber for a more secure attachment. We apologize for the troubles you experienced. If interested, please feel free to contact the support team mentioned on the casing to speak with a rep and they will be glad to assist.
Respectfully,
j5create
camera cable was damaged, bad audio
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video worked decently, the audio however was warbled in certain positions, when holding the camera the audio worked fine. When the camera was attached to the monitor the audio became distorted and warbled. Looking at the cable, it is damaged and that may be the cause of the problem. I have done a return and now have to spend time going to the store for a return.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you very much for your feedback. If you have not yet returned your webcam we have developed a firmware update that is designed to fix some audio issues with the camera microphone. You can contact our customer support team and they can assist you with updating the camera firmware. Our contact information is on the product packaging and on our website. We would also be interested in further details on the out of the box cable damage as well.
Thank you,
j5create
Stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second J5create webcam, and they have both stopped working after just a few weeks.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize you are experiencing technical issues with the webcam. To help you with troubleshooting, please reach out to our Support Team and they will be glad to narrow down the issue with you. Contact info will be on the packaging or our website as well. Sincerely, j5create.
Ms.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this would have been a great camera but we could not download drivers for it with Windows. We had to return it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Kristi, I'm sorry to hear you were unable to properly setup your JVCU100. The web camera is plug-and-play and requires no software installation. In order to activate and depending on the app you are using, we may be able to assist. Our contact information can be found on the website and a rep will be happy to help if in the future you experience issues with our products again.
Respectfully,
j5create
Suggest finding a different one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works sometimes. It bugs my computer out when I try turning on my camera. I have to unplug and plug it back in very often.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I would recommend reaching out to j5create customer support for assistance. There could be a few things that are causing this. Our support staff are knowledgeable and would be happy to help. You can find our contact information in the link below:
https://en.j5create.com/pages/support
Thanks,
j5create
Defective item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone stops working intermittently I tried returning it but since it was past fourteen days, I could not
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB HD Webcam with 360° Rotation. Our customer support team can help determine the problem and find the solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Meh......
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money the quality is sub par IMHO. There is better available for arounfd the same price.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we do offer a companion app for our webcams. You can find the the app on j5create website under "Support" > "Downloads/Drivers", then type the model number in the box. Thank you for your review.
Mad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does not work on my computer have nothing else to say
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, I'm very sorry to hear the JVCU100 did not work for you. This could be due to the camera not having been properly selected and this would cause it to not work with the app of your choice. We do offer technical assistance for situations like this. If in the future, you experience such difficulties with our adapters, please feel free to reach out to us via livechat, ticketing, or phone and a rep will be more than happy to assist you and answer any questions you may have.
Thank you for your time,
j5create
Never received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never received this item and ordered an adapter to go with it so waste if money all around . The adapter came and the camera never shipped. I waited weeks for an item they now say is no longer available. This is particularly inconvenient during a time when the kids need it for school. As well as I paid for 2 items and now I have wasted 15.00 on cable i can not use
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that you have not received your webcam. There have been general delays in shipping recently. You may be able to follow up on your order at the below link:
https://www.bestbuy.com/profile/ss/orderlookup
I hope that you receive your camera soon. If you need assistance with your webcam you can contact j5create support. You can find our contact information on the product package or on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
Poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Casts a pinkish color over the camera. Poor quality of the camera.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi and thanks for your input on the JVCU100. In the case where you are seeing a pink color, we have the companion app that is free of charge, obtainable from the manufacturer's website for adjusting settings such as hue, brightness, contrast and more. We're sorry to hear about this inconvenience you experienced and hope we can do better. Please feel free to reach out to the support team printed on the casing for assistance and an agent will be glad to help.
Respectfully,
j5create
camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt work,cord too short. .......................
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Cathy, thank you for your review as it helps us improve. We're sorry to hear the JVCU100's cord is too short for your needs and if interested in learning more about other models we have available, please feel free to contact us. The JVCU360 for instance has a 9 ft long cable which may better work for your needs.
Respectfully,
j5create
Unable to adjust video settings
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JVCU Series Companion will not allow to adjust HUE. J5Create said it was unable to update firmware even though i just purchased it 8 days ago. I would have to pay to return and wait for replacement. Nice camera, but you can't adjust quality of video.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .mark87508, we sincerely regret to hear about your experience with us. The companion app should allow you to adjust configurations such as hue, brightness, contrast and more. In the case where it does not, we attempt to update the firmware. In extreme cases, we suggest exchanging the JVCU100 with us and we will ship you out a replacement that has been updated in order to remove any flaws you may have experienced. If possible, we would value the opportunity to discuss the process of exchanging the JVCU100 in regards to shipping costs. Please feel free to contact us again with our information listed on the packaging and a specialist will be glad to discuss that with you.
Respectfully,
j5create
Not worth it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the image isn’t the best honestly not worth it for this purchase
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Xinhai, I'm sorry to hear about your experience with the JVCU100. We do have other web camera models such as the JVCU360, JVCU435 that may output a more favorable quality. If interested in learning more about the models, please feel free to reach out to the support team printed on the casing and a specialist would be happy to help.
Respectfully,
j5create
Webcam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to connect! Returned the product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jeanie,
The webcam should be plug and play and not require any set up to connect. Our customer support team is available for troubleshooting assistance and may have been able to save you a trip back to the store. I regret to hear that webcam did not work for you.
Thank you,
j5create
Camera obviously used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was used obviously as it was scratched and smudged. There is nowhere I can go online to let you know this I can return it but right now it’s imperative that I am able to use it no matter what condition it is in cosmetically.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear your JVCU100 was used. Our products are covered under a 2 year manufacturer's warranty and in such situations, we highly recommend contacting the technical support team mentioned on the casing and an agent will be glad to help, if necessary an exchange will be issued.
Thank you,
j5create
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get my Windows 10 desktop computer to recognize the Microphone. I spent an hour and a half on the phone with the j5create tech support with no luck. He finally suggested that I return the camera. I am going to do that.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Disappointment in a web camera due to the microphone not being recognized is inconvenient and we're sorry to hear it. We do have alternate web cameras such as the JVCU360 that may work better for you. There is a firmware update available for microphone issues on the JVCU100 and if interested, we would appreciate the opportunity to turn things around. Please feel free to reach out the support team printed on the casing for questions, comments, concerns and a specialist will be glad to assist.
Respectfully,
j5create
Garbage & Not Worth the Trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this webcam less than 2 months and it just died inexplicably. For $60 I expected it to last a year at least. Save yourself the trouble as Best Buys return policy is only 2 weeks. Not worth it at all and I'm not buying anything else from Best Buy either.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .LLewis, thank you for your review on the JVCU100. The JVCU100 is covered under the manufacturer's 2 year warranty and if interested in seeking an exchange, please feel free to contact the manufacturer with it's information printed on the casing and an agent will assist you in getting setup for a replacement. We apologize for the negative experience you had and hope we can still help.
Respectfully,
j5create