Customer Ratings & Reviews
- Model:
- JVCU100
- SKU:
- 11910007
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
CAN YOU SEE ME?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This webcam works when it wants to. I use this camera for virtual interviews and it works correctly sometimes and other times I don't know what to do.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Awful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera stunk right out the box. No tension between the camera and the base so the camera just moved around freely especially whewith the cable coming out of the back. It just pointed up and moved around like a bobblehead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear about the issues with the webcam. For further information regarding the webcam. please contact our representatives and they'll be happy to assist you. Contact info is available through j5create website under the "Support" tab. Sincerely j5
A dud
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item worked for exactly one day and then would no longer connect to my computer. Support was excellent and helped me troubleshoot. Ultimately Best Buy took it back and I got a different brand webcam that has worked perfectly since.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .MsCooksALot, thank you for your feedback. I apologize the webcam did not function correctly. If you have any questions, please feel free to give us a call and we'll be glad to help out in any way. Sincerely, j5create.
No ZOOM IN/OUT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera itself was just OK. The default setting was way to bright but the real kicker for me was this camera does not have a digital zoom in/out feature. Its 2021, this should be standard on any 1080P webcam. I returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Albertt, I am sorry to hear about the zooming in and out issue you experienced. The JVCU100 does not have a feature for zoom, if the app you are using with the JVCU100 supports zoom, you may be able to adjust there. We offer a companion app for configuring color, brightness and more. The JVCU435 does allow for zooming in and out with a remote included in the packaging. If interested in learning more, please feel free to contact the support team mentioned on the casing and an agent will be happy to help.
Respectfully,
j5create
Not A Good Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi I bought this for my son. It does not work properly. We have to unplug and plug it in repetitively to keep it on Zoom. Junk! Tried to return day 16. 2 week Return policy. Screwed! Will not buy from BestBuy anytime soon!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you are having issues with the webcam, I would recommend contacting the j5create customer service team for troubleshooting assistance. If there is a defect with the webcam, they can process a 1:1 product exchange under the manufacturer’s limited warranty. We would like to do our best to get the webcam working for you. Our contact information can be found on the product package and on our website under the ‘Support’ tab.
Thank you,
j5create
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to have this feature work on a Dell laptop using Windows 10. Worked with their tech support, only virtual chat due to Covid, not very helpful. Could not get it to recognize the camera, returned to store.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience this has caused you. This device is windows 10 compatible and plug and play. At this time we are unable to locate the chat log from your session. If you would please contact us, we would like to get more information about the issues that you experienced. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our phone, livechat (available 10a-6p EST), and ticketing services (available 24hrs and we will respond as quickly as possible).
Thanks,
j5create
Trash gadget
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never get this to work. Tried updates, on other computers and still couldn’t get to work properly. Had my son try on his and still didn’t work. Throw away quickly. Grrrrrr.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Cbsto, I'm sorry to hear the JVCU100 did not work to your expectations. It is possible the JVCU100 was either not setup properly, or it was a defective one. In such situations, we recommend calling in to speak with a rep and they will be glad to assist you in properly setting it up, if that is the issue, or if necessary offer an exchange under the manufacturer's 2 year warranty.
Respectfully,
j5create
Does not focus
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute rubbish, bought several months ago for zoom. Never was able to use until recently and I regret waiting to test product, the camera can not focus to save it's life.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .GeekSquad, We are sorry to hear the JVCU100 did not work to your expectations. The JVCU100 unfortunately does not have auto-focus built in. We do have other models for web cameras available such as the JVCU360, JVCU435 that may better suit your needs. If interested in learning more about these models, feel free to reach out to the support team printed on the casing and an agent will be glad to assist. Thank you for your review and we apologize for the inconvenience.
Respectfully,
j5create
Broken junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this webcam to use to do online tests for college. Day of the test arrives, and the webcam didn’t work. I had to retake the test using a different webcam.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Alexander,
I regret to hear that the webcam did not function when you needed it to. If you would like help troubleshooting issues with the webcam our customer support team is available to help.
https://en.j5create.com/pages/contact-us
I hope that you give us the opportunity to help what figure out what happened.
Thanks,
j5create
Not worth the buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly bad quality for a "full HD" webcam, not worth your time. Just get a cheaper solution with similar quality.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the webcam did not work out well. If you have any questions regarding the webcam, our contact info. is available on our website under the "Support" tab. Sincerely, j5.
Bad camera - money better spent elsewhere.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad webcam. Quality is poor and even in HD it gives off a fishbowl perspective. Ended up having to buy a Logitech.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Paul, We regret to hear about your review on the JVCU100. Due to the construction of the camera, the fishbowl effect is part of the design. We do have models such as the JVCU360, JVCU435 and JVU430 which exclude this effect and if interested, we would value the opportunity to discuss them with you to see if we can turn this experience around. Please reach out to support via chat, email or phones and a rep will gladly answer any questions you may have. We apologize for the inconvenience this caused and hope to hear from you.
Respectfully,
j5create
Horrendous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst device to purchase! Do not get this item. The quality is horrendously poor. You are better off with out this camera.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Majcman, we completely understand the frustration this would cause. If you are experiencing issues with the color, brightness, contrast, hue; these settings are adjustable with the companion app which is available on the j5create site free of charge. With the companion app, you may configure the settings in order to obtain a better quality picture. I sincerely apologize for the inconvenience and hope we can still lend a helping hand.
Respectfully,
j5create
I never recieved the the webcam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been almost 3 weeks waiting for my webcam and I have not recieved it. I bought a TV and got it the same week. I'm disappointed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I would recommend checking your order status at the link below:
https://www.bestbuy.com/identity/signin?token=tid%3Abd06916e-f68c-11ea-8eb6-005056aedabf
I hope that you get your webcam soon. It is really simple to use, just plug and play. It will work with popular video conferencing and streaming applications. I hope that you have a good day.
Thanks,
j5create
Promised within a few days, but came 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and paid for expiredExpedited delivery but it came three weeks later inconvenience me and my customers and my time frames
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that the shipping from Best Buy caused you. If you have any issues with the device, please don't hesitate to contact us and we would be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Go ahead and pass this by.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 2 1/2 months, magically outside of the return window it's now not working. On to the next camera.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Josh,
I would recommend contacting the j5create customer support team for assistance with the webcam. You can find our contact information on the j5create website under the ‘Support’ drop down. I hope that you give us the opportunity to get the webcam working again.
Thank you,
j5create
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad. It wouldn’t autofocus the only good thing is that it gives you a very large viewing angle.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Miky, I regret to hear about your experience with the JVU100. If possible, we would value the opportunity to discuss the issues you encountered and offer a solution. Our support team is standing by to assist, our contact information can be found on the casing and website.
Respectfully,
j5create
Fishbowl
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fishbowl effect gave me a headache. I cannot use it because it makes me sick.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The fisheye effect is a result of the wide angle lens on the camera. I regret that the webcam was not the right product for you.
Have a good day,
j5create
Chat only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use a s recording camera was only able to use for chat
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the application that is in use, please check there settings for video recording capabilities. Cordially, j5.
Paid for it never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up , bad costumer service Very disappointed with this store
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
You may want to consider contacting Best Buy regarding your order status. You can follow the link below to look up your order.
https://www.bestbuy.com/profile/ss/orderlookup
I hope everything gets resolved soon.
Thank you,
j5create
No Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is a low quality product. I returned it to the store
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the webcam did not meet your needs. If you have any questions about the specifications of j5create products our customer support team is available to help. You can find our contact information at the link below.
https://en.j5create.com/pages/contact-us
Have a good day,
j5create