Customer Ratings & Reviews
- Model:
- 100-99282900-99
- SKU:
- 6582106
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the Elite 10 Gen 2 Dolby Atmos Noise Cancelling Wireless In-ear Headphones with Smart Case have great sound quality, are comfortable to wear for extended periods, and have a long battery life. They also appreciate the convenience of the wireless connectivity and the smart case. However, some customers feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Sadly no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When they work, they are good. However, even with going through updates and trying to work with customer support, these will randomly shut off after having a piercing whine. Don't recommend these.
No, I would not recommend this to a friendNot for exercise earbuds.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not suited for someone with small ears. My best earbuds to use watching movies. Atmos is great!
I would recommend this to a friendBrand response from Jabra
Posted .Hi CresolitoV- Thank you for your 4-star rating! We appreciate your positive comments about the Jabra Elite 10 Gen 2 when using Dolby Atmos with movies. We are sorry for the trouble with the fit and this information will be shared internally. Please do not hesitate to contact our Product Support Team if you have any questions: https://bit.ly/3sZaney. We are always willing to assist. Thanks again!
Still better than a kick in the nutts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has small issues that seem like they went baxkwrds
I would recommend this to a friendBrand response from Jabra
Posted .Hello JayH - Thank you for your 4-star review of the Jabra Elite 10 Gen 2. We are sorry that you are having trouble with your device. Please contact our Jabra Support Team: https://bit.ly/4eeZY0U. We would like to gather more details about the challenge(s) and provide any possible further solutions. We are always here to help! Thanks again.
?????
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good earbuds. But only lasted me 5 weeks. Just past the one month return window.
I would recommend this to a friendBrand response from Jabra
Posted .Hello, Crypttion - Thank you for writing a review of your Jabra Elite 10 Gen 2, and while we are happy to hear that you enjoyed your earbuds, we are sorry to learn about this challenge you had with them. We apologize for any confusion and encourage you to contact our Online Support Team (https://fal.cn/3AAZd) if we can assist you in any way. We are here to help!
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected, I owned the previous version and this far exceeds the old version
I would recommend this to a friendBrand response from Jabra
Posted .Hello PatrickH - Thank you for your generous 5-star review. We are thrilled to read that these have exceeded your expectations. Should you have any additional insights or information regarding your experience, please do not hesitate to contact our Product Support Team: https://bit.ly/2xbNtEb. Your input is highly valued.
JABRA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Big fan of Jabra. The sound is great. The new colors are nice as well.
I would recommend this to a friendBrand response from Jabra
Posted .Hello, MishondaW - Thank you for your five-star review of the Jabra Elite 10 Gen 2 headphones! We are delighted to hear that you are a big fan of Jabra and that you enjoy the great sound quality as well as the new colors variants of the Elite 10 Gen 2. Your support means a lot to us. Happy listening!
- Pros mentioned:Anc, Battery life, Sound qualityCons mentioned:Functionality
Can you hear me now
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really solid headphones and came at the perfect time as I just left my old set on a plane. Don’t do that. The packaging for these are sleek, modern, and really thorough in detailing what the headphones can do. You feel like you’re getting a high value product when getting these out of the box. Included is the headphones, the Smart Case, an aux jack adapter, and multiple ear sized replacements so you can adjust these for comfort. For context, I’ve found some headphones can easily damage when you swap out earbud sizing and since the default fit me, I didn’t bother trying anything else. Setup was pretty quick and easy. I got the Jabra app that goes along with this and while I’m very over every piece of technology having an accompanying app, I will say that their app is modern, up to date, and very detailed so they’ll get a thumb up from me. The case came charged and battery life seems to really shine here. I’ve been using mine with ANC pretty solidly for a week and haven’t needed to recharge the case yet but when you do, it easily hooks to a USB-C cord for charging the case. The earbuds are very lightweight and comfortable and allow mono-bud use if you don’t want to use both at the same time. On the app, there’s all kinds of preset audio options or you can easily adjust the bass, treble, and mid to fit your liking. I played around with this and was pleased with how the sliders truly differentiate the sounds as I’ve had prior headphones that provided these options but don’t do much. There’s options on the app to find your headphones if they’re lost, which is a plus. The headphones have an included microphone which I only tried on one call so far but my caller said they could hear me clearly and I could hear them so that’s a thumbs up. The headphones also provide ANC and hear-through options where you can elect to listen to music but hear people nearby talking to you. The hear-through feature really didn’t work great imo, so I won’t plan to use it until there’s a firmware update. Speaking of updates, I updated the headphones on the app when I got this all setup and that took quite a while, and you had to leave the app open. It was going for 10min and I was halfway through but went to do something else on my phone, returned to the app and had to restart the process. Sigh. The other downside to the app is you can’t make any adjustments until your headphones are on. The ANC works pretty well and the app even has bonus sounds you can turn on if you just want to hear background noise. The one feature I was very excited for but am very bummed by is the head tracking feature. Theoretically, it’ll track your head movement when turned on and adjust the audio accordingly. I tried it once and was wildly unimpressed as the audio CONSTANTLY is changing at the slightest turns and it’s very disorienting so I stopped using it near immediately. The headphones have buttons on each that can do all kinds of things like answer calls, adjust volume, skip songs, pause, turn on ANC or hear-through, etc.The controls are VERY intuitive and I’ve appreciated them for the start. My major concerns that I haven’t been able to resolve yet is the headphones seem to have a life of their own when turning on. Out of probably 6ish times I’ve used these, 1/3 of the time they’ve turned on as I left them with no issue, another 1/3 of the time they’ve turned on with my settings changed and ANC is turned off for some reason, and then the other 1/3 of the time the right headphone just won’t turn on automatically. While both are easy fixed as I can turn on the headphone and change to ANC, I’ve got no idea why this happens but only properly working 1/3 of the time is getting old fast. All said, I think these are great sounding headphones with great battery life, tons of customization options and a great ANC but really dropped the ball with hear-through, basic functions, and head tracking. I’m interested if future updates can fix some issues but as of now I’d hesitantly recommend these.
I would recommend this to a friendBrand response from Jabra
Posted .Hello underdog217 - Thank you for your thorough review of the Jabra Elite 10 Gen 2 earbuds. We are very happy to learn that you are satisfied with the product overall. We are sorry to learn that you did not care for the Dolby Spatial Sound Head Tracking feature and the HearThrough feature did not function effectively for you. It is also unfortunate for us to learn that you are having difficulty with the earbuds turning on consistently. If you have specific questions or concerns, we invite you to contact our Product Support Team for assistance. You may call us at 800-327-2230 or complete the webform found on the Jabra website within the Elite 10 Gen 2 support pages at https://bit.ly/3Lckenn. Thanks again!
Elite earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing for ur audio needs fun and easy to use these
I would recommend this to a friendBrand response from Jabra
Posted .Hello JoseM - Thank you for your positive feedback about the Jabra Elite 10 Gen 2. We appreciate you taking the time to write a 5-star review and sharing how easy and fun these are to use! If you have any additional information you would like to share regarding your experience, please contact our Product Support Team: https://bit.ly/4eeZY0U. Any and all information is valuable to us.
I use them daily
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable and I listen to my audiobooks daily. Im very pleased.
I would recommend this to a friendBrand response from Jabra
Posted .Hello, Geny - Thank you for your five-star review of the Jabra Elite 10 Gen 2! We are thrilled to hear that you find them comfortable and that they enhance your audiobook listening experience. Happy listening!
- Pros mentioned:Sound quality
Jabra
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but they broke and then fell kut my ear riding my bike. This company history is better the. What they selling by far
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello, Scott - Thank you for reviewing the Jabra Elite 10 Gen 2. We are always looking to improve our users' experience, and we appreciate the feedback about the fit of the device. If there is anything else we can look into, do not hesitate to contact us (https://bit.ly/3Thcghd). We are more than happy to assist you!
- Cons mentioned:Connection
Won’t auto connect to phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 1 month before it stopped auto connecting to my phone. Literally just can’t do it anymore. It’ll connect to my laptop immediately despite not wanting it to do that. But REFUSES to connect to my phone. Restarted the phone a bunch, reconnected and factory reset the earbuds multiple times and nothing. Just won’t connect. I’d return it if I could
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Bryson - Thank you for taking the time to write a review of the Jabra Elite 10 Gen 2 and sharing your feedback. We are constantly working to improve the performance of our devices and take all customer input seriously.
We will try to improve the connectivity of the product as soon as possible through future firmware updates, which we plan to release in Q1 2025. New updates will be available via Sound+ APP. We appreciate your cooperation. If you have any further questions or comments, please contact us directly: https://bit.ly/3sZaney.
Sony's XM5 may have met their match!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set of in-ear headphones! These rival the Sony XM-5s with their ANC. Highly recommend!!!!
I would recommend this to a friendBrand response from Jabra
Posted .Hello Mike - Thank you for writing a 5-star review of the Jabra Elite 10 Gen 2 earbuds and recommend these with others! We will be sure to share this with our teams internally. Thanks again.
Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned several jabra head phones before and they never disappoint me. This one is great.
I would recommend this to a friendBrand response from Jabra
Posted .Hello - Your generous remarks about the Jabra Elite 10 Gen 2 are greatly appreciated. We are thrilled that this model and others have never disappointed you. We will undoubtedly forward this information to the appropriate teams. Thank you for taking the time to write a 5-star review.
Good earbuds with unique feature
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice colour and good quality. Playing audio through the case is useful useful in flights.
I would recommend this to a friendBrand response from Jabra
Posted .Hello Shankar - Thank you for your 5-star rating about the Jabra Elite 10 Gen 2! We love hearing about the nice color and good sound quality. It is also fortunate to read that the SmarCase is useful for your flights! We will certainly share this with our team internally. Thanks again.
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed with these earbuds. They crackle and cutout when taking calls, everything else is ok. It’s frustrating when one earbud chooses not to work though they were just fine. I have used Jabra for a long while but the last two pair have not meet the expecting nor the lived up to the cost.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Tmbrave04 - Thank you for writing a review about your Jabra Elite 10 Gen 2 earbuds. We are truly sorry to hear that they are crackling and cutting out when taking calls, and one earbud occasionally to stop working. We would not expect this behavior and we apologize for any inconvenience it has caused. Please contact our Product Support Team: https://bit.ly/4eeZY0U. We want to gather more details and provide you with further possible solutions. We are here for you and happy to help. Thanks again.
Try the different inserts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. You have to try the different sizes of the inserts however to make sure they don't fall out of your ear
I would recommend this to a friendBrand response from Jabra
Posted .Hello Ymlee1989 - Your generous remarks about the Jabra Elite10 Gen 2 are greatly appreciated. We are glad you were able to get a good fit and we will undoubtedly forward this information to the appropriate teams. Thank you for taking the time to write a review.
- Pros mentioned:Sound quality
They sound exactly like jabra elite active 75T
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give them a one only because whle playing Music, they sound exactly like my Jabra elite active 75T’s and I love them the price for these aren’t justified and that also why i gave them a one. However noise canceling is amazing, but I didn’t purchase them for noise canceling. I purchased them for what I hope would be a bette sound experience.
I would recommend this to a friendBrand response from Jabra
Posted .Hello, Jake - Thank you for your feedback on the Jabra Elite 10 Gen 2. We're glad you enjoy the noise canceling feature, but we’re sorry to hear that the sound quality didn’t meet your expectations compared to the Elite Active 75T. If there is anything we can look into, do not hesitate to contact us (https://bit.ly/3Thcghd). We are here to assist you!
Very good Jabra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ear pods, thanks to best buy and jabra for this.
I would recommend this to a friendBrand response from Jabra
Posted .Hello MostafaM- Thank you for your positive feedback about the Jabra Elite 10 Gen 2. We appreciate you taking the time to write a 5-star review. If you have any additional information you would like to share regarding your experience, please contact our Product Support Team: https://bit.ly/2xbNtEb. Any and all information is valuable to us.
So far so good. Have yet to try the ANC and wirele
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Have yet to try the ANC and wireless play on a plane but will update once tried...
I would recommend this to a friendBrand response from Jabra
Posted .Hello Alb3Rt - Thank you for writing a 5-star review. We are happy to hear that you enjoy your Jabra Elite 10 Gen 2 earbuds and hope you will test out the Active Noise Cancellation soon. If you have any questions, please let us know. We are here to help!
Close but not good enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish they had more customizable options in their app. I am way to use to "ambient noise" during phone calls.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello - Thank you for taking the time to write a review about the Jabra Elite 10 Gen 2. We will share your comments about the customization with our development team for consideration. If there is anything we can do to help, do not hesitate to reach out to our Product Support Team: https://bit.ly/4eeZY0U.