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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers highly value the Elite 25e Wireless In-Ear Headphones for their exceptional sound quality and impressive battery life. Many users have praised the comfort of the headphones, while some have found them to be less comfortable than other models. A few customers have also mentioned challenges with the design of the swinging earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 497 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use and stays in your ears comfortably. Noise cancellation is excellent as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones for the gym!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very well built (not flimsy at all) and the collar sits steadily on your neck. There is no way to lose the earbuds and the controls are conveniently located on the sides of the collar. The vibration helps the ¨blind¨ navigation a lot. The sound quality is very decent, but not perfect. Not rich or subtle enough for classical music or jazz. These headphones would be great for outdoors activities or in the gym, Also, you wouldn´t wear these headphones with a formal outfit.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Background noise from the caller was loud!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sounded fine to my callers, but the background noise on their end was louder than their voices. Even with the volume turned high, voices were low. Normal Background noises and movements were piercing at times!

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi Tbynum1783- Thank you for your review of the Jabra Elite 25e. We are so sorry to learn that you are not completely satisfied with the purchase of your Jabra device. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite 25e: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. We appreciate your review and are happy to assist you in any way that we can. Thank you! Jabra

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were just what my husband wanted - easy to use, lightweight and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Wire length

    Rated 1 out of 5 stars

    No for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just oddly shaped. The headband falls off a lot even when just walking around home or folding laundry - cannot imagine using these to work out. Also the wire from the band to buds is too long, if I only have one bud in the other gets caught on the ledge of my desk because it's so long. Sound and mic quality is good but I wish I had known I only had 14 days to return instead of 30, was misinformed by an employee so stick w them now. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Margarita- Thank you for taking the time to write a review of the Jabra Elite 25e. It is unfortunate to read that you believe the 25e is oddly shaped. We will certainly pass this feedback along to the appropriate team. Regardless, it is nice to hear that you are enjoying the sound and microphone quality. Thanks, again! Jabra

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good. Not my favorite.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good sound quality. But, I actually prefer the Insignia brand with retractable wires.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort, great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, wear them at the gym every day. Comfortable and great sound as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good price for purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset fairly clear but wish it had the cords to draw into headset. You constantly snag the dangling ends when not in use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Picked up too much noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the fit of the ear buds but picked up too much noise in semi m

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good Battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They last a really long time they sound good and they work well with my phone

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and can hear perfectly. I use it for work and never disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have amazing sound and are extremely comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok and very clear. I do recommend them but they were just not for me. I previously had Bose and returned to them because these were just not on that level.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello zzzz- Thank you for writing a review of the Jabra Elite 25e. It is unfortunate that you would not recommend the Jabra Elite 25e but we are happy to know that you believe the 25e has clear audio quality. If you have other feedback to share, please feel free to contact the Jabra Support Team: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. Thanks, again. We truly appreciate it! Jabra

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Elite 25e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they have a great sound they are light and comfortable I recommend them

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to pair to my phone. I really like the flexibility in the wire. Just wish hey didn't slide as much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough but lower volume then other brands

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Claims can damage ears but when compared to similar models in other brands, seems not as loud treble and too much bass. No way to control unless you have settings in the device tou connect it to.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Steve, Thank you for your review of the Jabra Elite 25e. We have a video linked below that shows how to get the best fitting. Finding the perfect fit for yourself will ensure a good seal in your ears and will provide the most volume for you. There are controls on the neckband for audio up/down (also to select music tracks) as well as the mutlifunction button and voice button that can activate your voice assistant. Please check out your user manual for a wide variety of uses of the controls on your device. We hope this helps.
      https://www.jabra.com/supportpages/jabra-elite-25e#/Video/Jabra-Elite-25e---perfect-fit#100-98400000-02 Jabra

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has great sound, would get 5 stars if it had magnets to hold the ear pieces from falling off neck when not in use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for walking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound could be better. Could not hear music when jogging

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Works Great...for about 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the headphones but they start cut in and out and eventually lose sound completely. Make sure you get the replacement warranty. Still a good pair of headphones while they last.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - We are glad that your wife enjoys the Jabra Elite 25e, although we are sorry to hear that you lost sound after a few months of use. This is definitely not expected, and we are glad you contacted our support team for assistance: https://www.jabra.com/contact/support/jabra-support-consumer. The Jabra Elite 25e comes with a one-year manufacturer's warranty. Thank you for your review! Jabra

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these earbuds for my girlfriend at Christmas, she loves them and I can hear her better now...

    I would recommend this to a friend
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