Customer Ratings & Reviews

Hello Techfun, thank you for your review of the Jabra Elite Active 65t, we really appreciate it. We regret to hear that you ran into challenges with background noise. Similar to the Jabra Elite 65t, the Elite Active 65t are also expected to pick up background noise due to the position and lack of noise cancellation of the microphones. However, like with the Elite 65t, it should never overpower you while you are on a call. We would love to look into this for you and encourage you to contact us at your earliest convenience: https://www.jabra.com/supportpages/jabra-elite-active-65t/100-99010000-02/contact-support. We are always happy to address any concerns you may have.

Hello Myreese, thank you for your review of the Jabra Elite Active 65t. We are glad to hear that you are satisfied with the earbuds overall. The Elite Active 65t actually have a feature called HearThrough which will allow you to hear the noises around you while you are wearing your earbuds. In order to access this feature, you will need to install the Jabra Sound+ app on your smartphone or tablet. We encourage you to contact our product support team with any additional questions or concerns: https://www.jabra.com/supportpages/jabra-elite-active-65t/100-99010000-02/contact-support. We want you to have the best Jabra experience.

Hi Posey, we are sorry to hear that you were not satisfied with the audio quality of your earbuds and that you were not able to get a secure fit them. That is certainly not what we expect as the Jabra Elite Active 65t wasd designed to fit most ear sizes. We regret that you wound up returning your Elite Active 65t. We wish that you would have contacted our support team so that we could have helped you to resolve the challenges that you were facing. We hope that you will consider Jabra again in the future.

Hello Jazzy- It is unfortunate that you are having trouble finding the best fit with your Jabra Elite Active 65t. With some trial and error, most users are able to find a fit that is both secure and comfortable. Please feel free to check out this YouTube Tutorial that we have provided to you: https://www.youtube.com/watch?v=ZO7jPdj2mHg, to help find the perfect fit!
The Sound+ app is not required but highly recommended for the users to be able to get the most enjoyment from their Jabra Elite Active 65t with the customization features offered in the app. We want you to have the best experience possible with Jabra, and we will be here for you if you have any additional questions or concerns. Please feel free to contact us anytime: https://bit.ly/2Orm9s0. Thank you for your review!

Hi NavyJ79- Thank you for your review of the Jabra Elite Active 65t. We are so sorry to learn that you are experiencing difficulties with your Jabra Elite Active 65t. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite Active 65t. In order to contact us, simply go to our website and navigate to Support. From there, enter the name of your device. You will be able to find a helpful list of all of our Frequently Asked Questions and various resources, as well as our contact information down at the bottom of the page. Thank you!