Customer Ratings & Reviews
- Model:
- 100-99010002-14
- SKU:
- 6252312
Rating by feature
- Sound Quality
Rating 4.2 out of 5 stars
- Battery Life
Rating 3.9 out of 5 stars
- Connectivity
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the Elite Active 65t True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and long battery life. Many users find them easy to use and connect to devices. While some users would prefer a louder volume and stronger bass, most agree that the sound quality is great for the price.
This summary was generated by AI based on customer reviews.
DO NOT BUY THIS PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had three pairs of these headphones sent to me. One set would not charge. Two sets will charge in the case but then they do not turn on whatsoever. THREE SETS and all three are duds. I've had several people, including someone in Tech, look at them to rule out user error. Do not buy this product. I don't know how this company is still afloat.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Bill, thank you for writing a review. The challenges you are facing with your Jabra Elite Active 65t are not expected. We kindly suggest contacting the Jabra Support Team: https://bit.ly/3jxKWIJ at your earliest convenience. We want to provide you with a solution. Regardless, your feedback is truly appreciated and we will certainly pass this information along to the Product Development Team. Thanks again.
Terrible Customer Service I have ever had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since this earbud doesn't turn off automatically in case and keep Bluetooth connectivity with my phone in case after few weeks, I asked customer service and they let me do warranty request for replacement. Then, they never reply my message again. I attached as an evidence. Even though they guarantee 1 year warranty, it is just fake. I have never seen like this terrible customer service again.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Baildr - We are sorry that you have not heard back from our support team regarding your Jabra Elite Active 65t. This is not the experience we would like you to have, and we encourage you to reach back out to us at 800-327-2230 so we can continue to assist. Thank you for your review. https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer
Do not buy them.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Jabra wireless headphones about two months ago in Best Buy. The right earphone has volume problems. When I returned them to Jabra customer service claims it hasn’t received them, despite proof of delivery by UPS. They don’t return my emails and customer service is of no use. Try to talk to a manager and they won’t let you. It’s been one month since I return them and still nothing.
I would recommend this to a friendBrand response from Jabra
Posted .Hello Jerry, We're sorry you've had this experience. We do try to meet all expectations for quality as well as customer service. Please reach out to our support team so we can try to update everything in case something went wrong. We want you taken care of. https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer
Not for running
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thump thump thump thump .... you hear every footstep. Surprising for an 'active' earbud.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hi MMMM - Thank you for your review of the Jabra Elite Active 65t. We are so sorry to learn that you are not completely satisfied with the purchase of your EarBuds. This is certainly not what we would expect. Please contact our Technical Support Team so that we can best assist you with what you are experiencing: https://www.jabra.com/contact/support/jabra-support-consumer. We look forward to hearing from you and working to provide you with a solution!
Noise cancelling doesn't work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these for phone conversations, I could hear clearly and the person I was talking to could hear me better than usual. That said, I'm not sure the noise cancelling works at all, I think I got defective phones, and I got a Bluetooth transmitter for my TV and the sound is distorted and awful. I will be returning these.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Scottman- thank you for your review of the Jabra Elite Active 65t, we really appreciate it. We are glad to hear that you were satisfied with the call quality of the Elite Active 65t earbuds. The Elite Active 65t features passive noise cancellation only. Therefore, finding the correct fit with your earbuds is imperative as it will allow you to get the best possible noise cancellation. At this time we do not recommend that you pair your Jabra Elite Active 65t directly with your TV. The Elite Active 65t is optimized to be used with other Bluetooth devices, such as smartphones or tablets. It is not optimized to be used directly with a TV. For that reason, we cannot guarantee device performance or provide support for performance problems that may result from this. We are sorry to hear that you will be returning your earbuds. We hope that you will consider Jabra again in the future!
Not for small ears
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm heartbroken about these. Heard such great things about them, but can't even get them to go in my ears, much less stay. I've tried all 3 size rubber tips they came with and gone back over the fitting instructions dozens of times to make sure I'm putting them in correctly, but they won't even stay in my ears for a split second.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hi Angie - We are sorry to hear that you had trouble fitting your Jabra Elite Active 65t. We appreciate that you tried all of the provided ear gels. Have you watched our fitting video: ? You will need to rotate the earbuds to lock into place: https://www.jabra.com/supportpages/jabra-elite-active-65t#/Video/Jabra-Elite-65t---Jabra-Elite-Active-65t---fitting#100-99010000-02. Thank you for your review, and please do not hesitate to contact us for assistance: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer.
Horrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product came with a non working left earbud and I’ve tried everything possible to resolve this. It’s defective and at this premium, it’s a poor execution on jabra’s part and their quality assurance. I don’t have time to waste returning this item now so I will no longer support this brand.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello - We are sorry that you received a new Jabra Elite Active 65t that did not have a working left earbud. This is definitely not the quality you should expect from the Elite Active 65t and we recommend taking it to the store for an exchange, as the quickest solution. If that is not possible, we are also happy to assist you: https://www.jabra.com/contact/support/jabra-support-consumer. Thank you for your review, and we hope to hear from you soon.
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a pair of Jabra elite sport with these and they’re horrible. They’re really uncomfortable and fall out constantly regardless of the tip I use. The controls are overly sensitive and as a result change music frequently when I’m trying to adjust the earbud. Will be returning.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Kelsteph - We are sorry to read that you were unable to find a comfortable and secure fit with the Jabra Elite Active 65t. While these earbuds have a different wearing style than the Jabra Elite Sport, they should still fit securely and comfortably in your ears. We have a video tutorial on how to achieve a good fit, in case you have not returned them yet: https://www.jabra.com/supportpages/jabra-elite-active-65t#/Video/Jabra-Elite-65t---Jabra-Elite-Active-65t---fitting#100-99010000-02. Please feel free to reach out to our support team in case you have any other questions or concerns. Thank you for your review.
Connection Issues!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not even going to get into the overall audio quality because the moment I hit the park for a jog they couldn't maintain a connection. For a pair of earbuds that cost almost $200, this is unacceptable. I will be returning these as soon as possible.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Haris - We are sorry that you are having connectivity troubles with your Jabra Elite Active 65t. This is not at all what we would expect, and we hope that you will consider contacting us for direct assistance before returning the product. We can be reached by phone or by email: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. Thank you for your review.
Left earbud doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have returned this product soon after buying because there was always an issue with the performance. Unfortunately I didn't return them and the left earbud doesn't work at all. Waste of $200.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello BB305 - We are sorry to hear that the left earbud of your Jabra Elite Active 65t is not working properly. Please note that this is definitely not what you should expect of the Elite Active 65t, and we encourage you to either contact the store for an exchange, or reach out to our support team for a solution: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We hope to hear from you soon, and thank you for your review.