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Customer Ratings & Reviews

Your price for this item is $112.99
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The comparable value price is $149.99

Customer reviews

Rating 4.1 out of 5 stars with 4589 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, fit, comfort, and lightweight design of the Freedom F5 Wireless In-Ear Headphones. Many appreciate the customizable sound options available through the equalizer app. However, some customers have noted concerns regarding battery life, the charging mechanism, and occasional connection issues. A few also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 4,589 reviews
  • Rated 2 out of 5 stars

    Not very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to figure out the earpieces if switching parts. Very soft materials for the earbuds, but not a great fit.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too small but great output.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real noise cancellation and earphones do not stay seated in ears. Tried different mold fittings but kept falling out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I returned this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. It was difficult to figure out which side the ear pieces went on. Too many pieces.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware - Run Away NOW!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product quality and even worse customer support. I have not had a pair last longer than 9 months, and their customer support department is terrible about responding to anything other than direct phone calls. I will never purchase any of their products again and would not recommend them to anyone. There are far better products on the market for equal or less price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died after 8 months, war pieces come off easily when running !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Jaybird

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good sound and battery doesn't last that long.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Kept falling out my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of these. The sound isn't anything special for the price and they kept falling out when I exercised.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    don't really care for them!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not satisfied with them at all. I bought warranty only to find out warranty was useless when I wanted to return them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok for a month then downhill it went

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started off great, the set up and connectivity was easy. Charging was a breeze. Then came time for commuting..... It was fine for about a month. Then I lost one of the rubber ear tips. Bought spare set. Then lost the other, then another one. Then the fins started to come off. Once I started losing them, I gave up. So, bottom line move on don't purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a pair of jaybird X2 head phones and think they are great, so when this product came out, I couldn't wait to get my hands on them. The first week they were out, I picked up a pair from Best Buy. The left ear fell apart the first day. I also heard they were selling the company to LG. I think they just threw them together to get them out the door. Maybe LG can fix the problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product Didn’t charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned the product because it was defective and decided to buy an entirely different product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 3 months.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a friend bought this for me and carried it over to Thailand (where I live). I usually wear the Freedom while working out at the gym. It worked fine for 3 months until I took it to biking yesterday. It was just casual biking, but I guess the Freedom could not withstand the humidity over here. It was my first time using it outdoors for an extended period (2-3 hours).

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Horrible sound, poor battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery life, horrible sound. Would not recommend or buy again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Uncomfortable not good to hear calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like this product at all ear peice hurts my ear it echoes when u talk on ur phone not good

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not hold a charge, do not stay in ears during physical activity

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not up to par

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't hold charge, fell out. Tried a couple pair, wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fell out of my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a runner these headphones were uncomfortable and fell out of my ears durning use. I returned them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not my favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had around a dozen headsets so far and this was my least favorite. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weight training and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ol earphones went out so I was in the market looking for replacements. I was going to buy Bose but it was out of stock, my hasty spirit cost me great frustrations later. I disliked the fittings, the pairing was difficult every time. And why on earth did they make a weird charger versus the micro usb! I had enuf and returned back to store after one week.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't care for the quality of the bass. The earbuds did not stay in my ear very well.

    No, I would not recommend this to a friend