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Customer Ratings & Reviews

Your price for this item is $112.99
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The comparable value price is $149.99

Customer reviews

Rating 4.1 out of 5 stars with 4589 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, fit, comfort, and lightweight design of the Freedom F5 Wireless In-Ear Headphones. Many appreciate the customizable sound options available through the equalizer app. However, some customers have noted concerns regarding battery life, the charging mechanism, and occasional connection issues. A few also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,589 of 4,589 reviews
  • Rated 2 out of 5 stars

    Having troubles with microphone, can’t make calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since purchased I can’t make any call, even trying different devices... microphone completey unseful...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these earphones this company does not stand behind their products and when they tell you that they are going to send you out a replacement because it is within the warranty period they will not. They will string you along and hope that you give up. DO NOT BUY any products from this company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unacceptable design flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem is that because of what i believe to be a design flaw, the rubber ear covers keep coming off. And that is just wearing them .around the house. Can't ever imagine working out with these. I finally lost ALL of er covers. waste of time and money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound Good, if they'd stay in my ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for these, based on what I read online.. The sound is just fine, but the earbuds would NOT stay in my ear, no matter whether I used the "wings" or the over-ear method, both as indicated on the directions. These are not worth the $200 freight. Not even close.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot believe a Best Buy employee recommended these headphones over the Bose SoundSport wireless. I would have purchased the Bose SoundSports in-store but they were out of stock. I am totally disappointed with JayBird Freedom's sounds quality and fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst headphones ever worst customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst headphones ever worst customer service... doesn't stay in my ear even with the wings.. sound quality sucks.. i would never recommend these headphones to anyone..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable design with heinous poor quality sound. These are just junk. I threw them away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wont stay in ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate these headphones. wouldn't stay in ear and sound quality was bad. not worth the money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fell out with a normal run and normal workout

    No, I would not recommend this to a friend